Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty's Government what assessment they have made of the importance of home parcel deliveries during the last 18 months to the health and well-being of the UK; what conclusions, if any, they have drawn from any such assessment; and what plans they have to further regulate home parcel deliveries to protect the public interest.

The Government remains committed to ensuring the universal postal service, through the universal service obligation, remains affordable and accessible to all users.

Ofcom, as the UK’s designated independent regulator of postal services, is carrying out a review of the future regulatory framework for post which it aims to complete in 2022. As part of this review, Ofcom is considering whether extra consumer protections may be required and has sought views on the future regulation of the parcel delivery market. A Call for Inputs was launched on 11 March 2021 and closed on 20 May 2021. Ofcom intends to publish a full consultation on the future regulation of postal services later this year.