Question to the Department for Transport:

To ask Her Majesty’s Government what steps they are taking to ensure that train operating companies offer compensation for delays and cancellations in cash rather than in vouchers.

National Rail Conditions of Carriage were amended in July 2015, providing passengers with the right to claim compensation in cash rather than only vouchers. Passengers want to be able to claim compensation quickly and simply and that includes getting the payment in the form that suits them best.

From 1 October 2016, under the Consumer Rights Act 2015, where a delay was caused by a fault of the train company, passengers are entitled to payment by the same means as the ticket was paid for unless the passenger agrees to another payment method.