Railways: Disability

(asked on 10th January 2017) - View Source

Question to the Department for Transport:

To ask Her Majesty’s Government whether all stations on train lines operating under driver-only operation will be staffed throughout all hours of operation, and whether it will be the responsibility of station staff to assist disabled passengers onto trains where required.


This question was answered on 24th January 2017

Station staffing levels are a matter for the train operating companies. However, train operators are required by law to make reasonable adjustments to allow disabled people to access their services. All operators must participate in the Passenger Assist pre-booking system which also covers normally-unstaffed stations. They must also provide alternative transport, at no additional cost, to anyone unable to use a particular station; usually an accessible taxi.

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