Question to the Department for Business, Energy and Industrial Strategy:

To ask His Majesty's Government what steps they will take to ensure that postal delivery providers, such as Amazon, comply with Ofcom’s (1) new guidance on improving their complaints process, and (2) new regulations improving protections for disabled customers.

The Postal Services Act 2011 designates Ofcom as the independent regulator for the postal sector with the powers to impose and enforce regulatory requirements on postal operators to fulfil its functions in relation to postal services.

Ofcom decided to take targeted and proportionate steps to address consumer issues identified in its review of postal regulation in 2022. Ofcom committed to ongoing monitoring of the new provisions and considering enforcement action, or further regulation to protect consumers, if progress is not made.