Question to the HM Treasury:
To ask Her Majesty’s Government what assessment they have made of whether the number of customer complaints regarding insurance companies in the current financial year is above or below average.
The issues raised are a matter for the Financial Conduct Authority (FCA) who are operationally independent from Government.
The questions have been passed on to the FCA. The FCA will reply directly to the Noble lord by letter. A copy of the letter will be placed in the Library of the House.