Question to the Department for Work and Pensions:

To ask Her Majesty’s Government what representations they or the Pensions Regulator have received about the operation of the Pensions Regulator internet portal for the registration of contacts for the automatic enrolment of employees into workplace pensions, in particular in relation to problems with the login details supplied to employers; and what steps they plan to take to rectify any such problems to enable employers to meet the 1 April deadline for registration.

The Pensions Regulator has received feedback from some small and micro businesses about the operation of the internet portal for automatic enrolment contact detail registration, known as the "nominate a contact" webpage. This feedback suggests that some users are not very familiar with their PAYE reference. The letters currently sent to customers from the Regulator protects customer data by masking the first 3 digits of their PAYE reference with asterisks and some customers are trying to enter the asterisks as part of their PAYE reference which is generating an error message.

The Regulator is fully aware of the issue. To address it, they are updating the website to clarify exactly what to enter and including the full PAYE reference on relevant letters in future so employers have all the details they need in front of them when prompted by the letter to visit the automatic enrolment contact nomination webpage.