Question to the Home Office:

To ask Her Majesty’s Government what steps they have taken to ensure that shops and outlets that are part of the Azure card scheme do not refuse to serve customers using the card.

Failed asylum seekers are provided with support under section 4 of the Immigration and Asylum Act 1999 if they are destitute and can show that there is a temporary legal or practical obstacle that prevents them from leaving the United Kingdom voluntarily. The precise reasons why they are temporarily unable to leave vary from case to case, but examples include where they are too sick to travel and because they have been granted permission to apply for a judicial review of a decision relating to their asylum claim.

All retail outlets that accept the Azure card receive information about the rules relating to card purchases. The Home Office is aware that there are some instances where card purchases are refused, but in the great majority of cases this is simply because the person had insufficient credit on the card to purchase the items they were seeking to obtain. Reports of where the card purchase has been refused for other reasons are investigated and the matter taken up with the particular retail outlet.

Card users can apply for travel tickets to attend essential medical appointments. The cost of travel to essential appointments with legal advisers is covered through legal aid. Accommodation is provided within walking distance of shops and other services.

Information and guidance about how to apply for travel assistance is published on the GOV.UK website and it is also provided by the voluntary sector organisations that assist Azure card users, including Migrant Help, which is funded by the Home Office to provide an advice service.

Any retail outlet that provides food and other essential living items and accepts visa transactions can apply to join the Azure card scheme and talks periodically take place with new outlets that have expressed an interest in joining the scheme.

However, the card is currently accepted by Tesco, Asda, Sainsbury’s, Morrison’s, the Co-operative, Iceland, Boots, Mothercare, The British Red Cross, The Salvation Army and a few small independent retailers. The Home Office is therefore satisfied that the card is an effective way of ensuing that the persons are able to purchase food and other necessary items to cover their essential living needs.