Question to the Department of Health and Social Care:

To ask His Majesty's Government what discussions they have had with the Parliamentary and Health Service Ombudsman regarding complaints made about homecare medicines services in England in the past 18 months.

Neither the Department, NHS England’s Commercial Medicines Unit, which manages the four national framework agreements for providers to deliver homecare medicines services, nor the National Homecare Medicines Committee have had discussions with the Parliamentary and Health Service Ombudsman about the homecare medicines service in the last 18 months.

Following the Royal Pharmaceutical Society’s guidance on managing complaints and incidents, complaints by patients can be raised through either the prescribing NHS Trust or the specific Homecare Medicines provider.