Question to the Department for Transport:

To ask His Majesty's Government what plans they have to use artificial intelligence to modernise Great British Railway's systems and improve its efficiency in the areas of (1) customer experience, (2) railway operations, including planning and management of train operations, and (3) infrastructure management.

There are significant opportunities for using artificial intelligence to improve rail services, reliability and safety, modernise rail infrastructure, and reduce costs. This Government is committed to creating a unified and simplified railway, putting passengers and customers first, through the creation of Great British Railways and through the public ownership of franchised passenger services.

Great British Railways will work in partnership with private sector companies to unlock and accelerate innovation across the rail network, including through the increased use of artificial intelligence, and to equip the rail sector with the skills and capabilities needed to achieve this. Great British Railways’ work in this area will align with the Government’s Transport AI Action Plan, published in June 2025.