Question to the Department for Transport:

To ask Her Majesty's Government what steps they are taking to support those who are at higher risk from COVID-19 and may not be entitled to a refund for a booked holiday that they wish to cancel on health grounds.

Consumers who are shielding due to underlying health conditions should discuss options for a refund or a credit note with their travel provider, or consider a claim through their travel insurance. Government have urged businesses to act fairly in this unprecedented situation. The CAA as the regulator actively monitors airline performance on protecting consumer rights and takes appropriate action where that is not satisfactory.