Question to the Department of Health and Social Care:

To ask His Majesty's Government whether they plan to develop artificial intelligence note-taking technology for the NHS to safely and securely store patient data.

The Government is committed to supporting and enabling the safe, effective, and ethical deployment and adoption of new technologies for the National Health Service. Ambient voice technologies (AVTs) hold transformative potential for the health and care system as note-taking aides. Their adoption, when used safely and securely, is encouraged to improve both the quality of patient care and operational efficiency. NHS England has published guidance on how digital technologies should be approved for use in the NHS, covering key areas such as implementation, information governance, data, security, privacy, and controls. Additional national guidance has been published explaining how AVT solutions should be selected, deployed, and scaled. These standards are required for any AVT solution to be considered safe, effective, and eligible for NHS adoption.

There are strict safeguards in place throughout the NHS to protect data. All providers of services which handle patient data must protect that data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and every health organisation is required to appoint a Caldicott Guardian to advise on the protection of people’s health and care data, to ensure it is used properly. This includes where artificial intelligence (AI) is used in relation to patient records.

To mitigate the likelihood and severity of any potential harm to individuals arising from the use of data in AI, the Information Commissioners Office has developed detailed AI guidance which provides information on data protection, including Data Protection Impact Assessments and UK GDPR. It has also produced an AI toolkit to support organisations auditing compliance of their AI-based technologies. NHS bodies are expected to make use of this guidance and toolkit, including those using AVTs.