Pension Wise

(asked on 2nd July 2018) - View Source
Questioner
Lord Mendelsohn Portrait
Lord Mendelsohn
(Labour - Life peer)

Question to the Department for Work and Pensions:

To ask Her Majesty's Government, further to the Written Answer by Lord Bates on 25 June (HL8507), how many individuals have accessed support from PensionWise (1) online, (2) by telephone, and (3) face-to-face in each year since 2015.

Answered by
Baroness Buscombe Portrait
Baroness Buscombe
This question was answered on 10th July 2018

Pension Wise has delivered 276,204 appointments and has had 7,233,319 website visits since it was launched in 2015 (data up to and including May 2018). A breakdown by financial year and delivery channel is below:

Total appointments

Telephone

Face to Face

Digital appointments

Web visits

2014/15

312

202

110

N/A

719,357

2015/16

60,907

19,950

40,957

N/A

1,725,223

2016/17

66,174

17,761

48,413

N/A

2,207,680

2017/18

122,147

24,289

63,181

34,677

2,174,550

April - May 2018/19

26,664

5,235

13,271

8,158

406,509

Total

276,204

67,437

165,932

42,835

7,233,319

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