Question to the Department for Transport:

To ask His Majesty's Government what steps they will take to ensure that public consultations on railway ticket office closures will be accessible for disabled people.

When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of passengers who are disabled, and to include this in the notice of the proposal sent to other operators and passenger groups.

Under the Ticketing and Settlement Agreement process, train operators are required to put notices at stations advising passengers of any proposals and what changes could mean for them. Train operators have also made information relating to their consultations available on their websites. We would expect train operating companies to make sure their consultations are accessible.