Question to the Department for Transport:

To ask Her Majesty's Government whether they are now responsible for making decisions on the conditions applying to refunds requested for cancelled or delayed train journeys.

The conditions that apply to refunds requested for cancelled or delayed train journeys have not changed and continue to be as described in the National Rail Conditions of Travel (NRCoT), which sets out the general terms and conditions for rail tickets sold in Great Britain. The NRCoT is a rail industry owned document but any changes must be approved by the Secretary of State.

As per condition 30.1 of the NRCoT, if a train on which a passenger is scheduled to travel is cancelled, delayed, or the reservation will not be honoured, and they decide not to travel, they may return the unused ticket to the original retailer or train company from whom it was purchased, where they will be given a full refund with no administration fee being charged.