Trader Support Service
(asked on 18th July 2023) - View Source
Question to the HM Treasury:
To ask His Majesty's Government against what criteria was it agreed that they should audit the provision of the Trader Support Service at the time the tender was awarded.
This question was answered on 26th July 2023
HMRC’s followed its standard evaluation award criteria for Trade Support Service (TSS) which split it into the following 2 areas including the weighting of each:
- Quality (80 per cent weighting)
- Price (20 per cent weighting)
The quality measures were around the Design of Service ‘Build’, Live Service ‘Run’ – declaration system availability/fix incident response times etc, Capacity, SME (Subject Matter Expertise) - skills knowledge and capability eg Tariff/Comm Codes, Ability to mobilise and Exit Approach.