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The Minister of State, Department for Transport (Mr John Hayes)
It is a pleasure to serve under your chairmanship, Mr McCabe. I congratulate the Chair of the Transport Committee, the hon. Member for Liverpool, Riverside (Mrs Ellman), on securing this important debate and bringing this subject to our attention once again. Let me be clear—I apologise if this is repetition, but repetition from one’s own mouth always seems like re-affirmation or re-emphasis; repetition only seems to come from other people’s mouths—that the Government continue to take this matter extremely seriously.
As you would expect, Mr McCabe, I want to deal with a number of the specific points raised in the debate, but if I may, I will first address a couple of the issues raised by the hon. Member for Cambridge (Daniel Zeichner) in his remarks, which preceded my contribution. I do not want to be distracted from the main subject of the debate, and you would not allow me to be, Mr McCabe, but air quality is relevant, and we debated it yesterday in this place. The hon. Gentleman asked a number of specific questions. He will understand if I am circumspect about the exact details of what the draft plan on which we will consult will look like, but I am prepared to say —it is right that I am open with him and this Chamber—that I think it is important that public transport is part of our response to the air quality challenge.
My view, which I have made crystal clear in the Department, is that if we can get fleet purchasing and public transport, including buses and taxis, in a better place in respect of emissions—by that I mean getting those kind of vehicles moving to a low-emission metric, although I have no fixed idea of exactly what that might look like—we can make quite a significant difference in the worst-affected areas in particular. He will know that we have taken a zonal approach in the past, and I see no reason why that should change fundamentally.
That is not to say that air quality is not a national concern. The policy will, of course, be a national policy, but it will be focused on the zones where air quality is at its worst, because we know that air quality is closely related to wellbeing. It has a deleterious effect on health, particularly for vulnerable people—the sick, young children, elderly people and so on—and its effects are exaggerated in urban places, unsurprisingly, because of the density of traffic and population and the coincidence that that brings.
Similarly, the hon. Gentleman knows that that plan will be a matter for consultation. A draft will be published, and we will consult widely on that draft with Members of this House, local authorities in the worst-affected areas and others who have interests in this business. We are genuinely open-minded about that. I have worked very closely with my colleagues in the Department for Environment, Food and Rural Affairs. I have been meeting weekly with my hon. Friend the Member for Suffolk Coastal (Dr Coffey), which is a great pleasure in itself, but is also a productive, professional business. She and I have engaged our officials to ensure that we get a joined-up approach to this issue.
Of course, DEFRA leads on air quality, but as transport is so salient in finding the right solutions, we are very conscious that there has to be a close association between DEFRA’s perspective and ours, and that of other Government Departments. We have been in close liaison and association with them too. It will be an open-minded approach, founded on a clear determination to do the right thing.
Mr McCabe, we did not enjoy the pleasure of your chairmanship yesterday, so I hope you will not mind if I inform you and others of what I said then. It is absolutely my view that we must not, in our determined efforts to tackle air quality, disadvantage those who are already worse off—I am thinking in particular of the less well-off drivers of older diesel vehicles. We have to be careful that an unintended consequence of any otherwise efficacious policy should not put those people into a very difficult position indeed. Yesterday, in the debate secured by my hon. Friend the Member for Tiverton and Honiton (Neil Parish), we talked about a targeted scrappage scheme, as that was the case he made. I say now what I said to him: of course, we always welcome contributions to the discussion. He made his contribution and that will be fed into our work and our thinking. If one is to have a genuine, open-minded consultation, one must take into account a range of views and opinions, ideas and schemes. Forgive me for repeating—but that did not sound any worse than it did yesterday, at least not from my perspective.
The other matter that the hon. Member for Cambridge raised, and quite properly so, was the upcoming changes to testing. It is important to be crystal clear about what the new emission tests are and why they matter. The changes introduce a compliance criterion that is defined as a conformity factor. The conformity factor is the ratio of emissions recorded during the real world test, which is the limit on the laboratory test that must not be exceeded during the real world, on-road testing.
In the proposal, the requirement for the real driving emission tests is phased in in a two-step process, to allow manufacturers time to bring compliant products to the market. Step one mandates a conformity factor of 2.1 for all new model types by 2017. Step two achieves full compliance with Euro 6 standards for all new model types in January 2020, with an additional conformity factor margin of 0.5 to take into account measurement uncertainties. That proposal means that after 2019 all new models brought to the market must meet the Euro 6 limits in the real world tests. That is the bottom line, with a margin for measurement error of the test equipment. The hon. Gentleman asked what the UK’s position had been on that. I can tell him, and I think he will be reassured, that the UK pushed very hard in the negotiations for the introduction of those changes on the timescale I have described. We were anxious to make sure that there was no delay in moving to those real world tests.
That point gives me an opportunity to deal with some of the specific matters raised by the hon. Member for Liverpool, Riverside and others and to say a word about how we got to where we are on air quality and emissions. I do not see the air quality challenge as a partisan matter, taking it as read that Members across the House take it seriously. Bluntly, the challenge has been compromised, and I would go so far as to say worsened, by the failure of the EU vehicle emissions regulations to deliver the anticipated reductions in air pollution—we know that now—and by neglect and cheating by some diesel car makers to avoid reducing emissions as they were supposed to. The pollution limits in EU law agreed under the Labour Government in directive 2008/50/EC were based on the assumptions that improvements in vehicle technology were deliverable. Although it is true that in the UK we meet the majority of our air quality limits, it has become clear that, like 17 other countries, we breach annual targets for nitrogen dioxide.
Yesterday I committed to make available to those who were in the Chamber then—my hon. Friend the Member for South West Bedfordshire (Andrew Selous) is one of them, and the hon. Member for Cambridge is another—the breakdown of the sources of that gas by transport type, which includes shipping, trains and all kinds of other sources. I will make that available to other Members present today, as I think it will be helpful in informing future consideration. However, we are certain, and other Members of the House will be too, that diesel vehicles are a significant part of the problem. They are not the only part, but they are significant. It is right that the hon. Gentleman emphasised buses and other vehicles, because we often think that is about only cars. It is about not just cars but light goods vehicles, HGVs, buses and so on.
The failure of Euro standards and the failure therefore of the anticipated improvements to air quality are a pressing problem across Europe. I hesitate to say it is a scandal, but I would say that it is a fundamental failure of the approach of the EU. As in so many other areas of our national life, we have been injuriously affected by the European Union. How wonderful that we will not have to face that prospect in the future as we leave.
Mrs Ellman
I am sure that the EU is not without fault, but national Governments are responsible for their own certification systems, and our certification system and the type approval process has been found severely wanting. I hope that the Minister will tell us in due course what he as Minister in this country is going to do about that.
Mr Hayes
The hon. Lady is of course right, and I will say more about that. She will know that some of the work we have been doing domestically, as well as that which we have been doing to change assumptions pan-nationally, is born of the fact that we agree with her that we can and must do more. Although it is true that a contributory factor to the problem has been the failure of the standards, she is right to say that there are other things that we do and can do better.
Let me move to the substance of today’s debate. A good starting point would be to begin where the hon. Lady began, which is with what Volkswagen actually did. Benjamin Disraeli said:
“Circumstances are beyond human control, but our conduct is in our own power.”
In our judgment, Volkswagen used a defeat device, as defined by EU regulation. The cycle recognition software that VW employed in the course of the albeit imperfect tests, which I described earlier, was a defeat device. We do not consider that any of the exceptions to the prohibition of defeat devices apply here, or that Volkswagen has established any justification for the use of that device. We do not think there is any get-out-of-jail card for Volkswagen, despite what it claimed or said to the Transport Committee. On that basis, the Department’s view is that Volkswagen used a prohibited device. I have been consistently clear that Volkswagen must therefore face appropriate consequences for the manipulation of those emission tests, and I am confident that progress is being made in the jurisdictions where the major wrongdoing occurred.
A number of contributors to this debate asked me about the work we are doing across jurisdictions, including Germany, for obvious reasons, and the USA. We intend to discuss this further with US and German counterparts. We have also been working with the European Union, because a number of EU countries were affected by the consequences. We plan, wherever we can and at whatever point, to ensure that the action that is taken by others is consistent with the action we take. We will not be laggards. Far from it: we want to encourage that sort of joint approach at every opportunity. Those discussions are continuing, and I hope they will be productive.
The issue of EU-wide action was also raised. I have to say that, at this juncture, the EU as a body does not seem to have moved with any great enthusiasm, and certainly not with any alacrity. That is why we plan to engage particularly with German counterparts. That is where the wrongdoing largely took place and where much of the evidence lies, as the Secretary of State said when questioned previously. Action across national boundaries would be the most effective approach. To be clear, it is not the only action we should take, but it is an important part of the determined approach we intend to continue to adopt.
Andrew Selous
Does the Minister have an idea of the timescale for when consumers and even the Government might receive some form of compensation?
Mr Hayes
My hon. Friend may have heard—I heard about it recently—that we are going to have a general election. The problem with that, in terms of the business of Government—he knows this well as a former very distinguished Minister with whom I worked very closely in office—is that it limits what Ministers can do and say. I have to be cautious in setting out an immediate timetable, given the events that are going to take place over the coming weeks. While this House is sitting—I remain a Minister through the election process—I will press my officials very hard, not least as a result of this debate, to ensure that there is no hesitation or undue delay within the bounds that I mentioned.
My hon. Friend is right—I can see where his mind is going—that we must not have a couple of months in which nothing happens. That would not be right. As much as I can, I will continue the work and reinvigorate my officials—I do that every day, but I will do so with even more vehemence than I usually exercise—to ensure that the eventuality that he postulated would be unhelpful does not come to pass.
I have been very anxious and determined to press Volkswagen executives consistently in person and in writing to address many of the outstanding issues that were raised by the hon. Member for Liverpool, Riverside. I have brought with me a list of occasions on which officials or Ministers have met or written to Volkswagen over recent weeks and months. It goes back to the very beginning of this sorry tale. I see no harm in setting out that chronology for Members. I will not read it out because it is quite exhaustive, but I will make information available about what we have done and when we have done it. Let it suffice to say for the purposes of this debate that the Secretary of State and I have met Volkswagen on many occasions and written to it on many more. My officials have been engaged with it steadily and determinedly to bring about many of the things that hon. Members call for.
It is right, as William Morris says, that
“all men should have work to do which shall be worth doing”.
I think this is work worth doing, because it is in the interests of the consumers who were adversely affected by the means I have described, who bought cars in good faith believing one thing, and who found that they were dealing with a very different product from the one they imagined they purchased.
There is disappointment in this House—it was reflected in the comments of the hon. Member for Liverpool, Riverside and is shared by the Government—about the lack of remorse and appreciation of the gravity of the deception that has been displayed by Volkswagen, not least in Mr Willis’s appearance before the Transport Committee on the same day that I gave evidence.
Let me go back to the start of this sorry business to fully explain where we are now and the progress we have made. If I do not, someone, perhaps the hon. Member for Cambridge, will rise to their feet with speed and say, “It’s all very well. You’ve had all these meetings, John”—well, he wouldn’t in fact say “John”, because you wouldn’t have it, Mr McCabe—“but what have you achieved?” Just weeks after Volkswagen’s supercherie actions were discovered, the Department launched an emissions-testing programme to understand whether there was widespread cheating across the industry. Alongside the Vehicle Certification Agency, we tested many of the UK’s most popular diesel cars. We were the first European country to publish a report of that kind in April 2016, with Germany, France and several others following shortly afterwards. The programme found no evidence that any manufacturers we tested other than Volkswagen had utilised prohibited defeat devices to manipulate emissions tests to gain a vehicle’s type approval.
It was clear to me then and remains so now that taxpayers should not have to foot the bill for the testing programme. Volkswagen’s actions cast doubt on the integrity of the whole industry and, following meetings and repeated requests, the company reimbursed my Department with £1.1 million. That was an important victory for the UK taxpayer. The money is being used for three important areas of work, which I want the Chamber to know about: first, to increase the UK’s capacity and capability to test real-world emissions, which is a response to a question and a point made by the Select Committee Chair, the hon. Member for Liverpool, Riverside, and the Opposition Front-Bench spokesman, the hon. Member for Cambridge; secondly, to increase the air quality fund, allowing us to provide funding for a city council’s HGV fleet to be retrofitted with emissions reduction technology, to reduce emissions in that location; and, thirdly, further investment to encourage the uptake of ultra-low emissions vehicles.
But we are not stopping there. Mr Willis may believe what C.S. Lewis did not—that an “explanation of cause” is a “justification by reason”—but I too do not. I am therefore pressing Volkswagen for a further £1 million to fund the first year of the new market surveillance unit. The Department set up that unit in the Driver and Vehicle Standards Agency in the wake of the VW scandal to source and test vehicles to ensure that they comply with the law. We will of course continue to be completely transparent on matters relating to that testing and, as I said previously but am happy to repeat, we will publish the results of this year’s programme when we have fully analysed the results. It is right for us to be as open and transparent about that to provide the further reassurance that Members have sought in this debate.
The new unit will provide essential ongoing reassurance to motorists and the wider public, and useful information to the Government and the House. In all my meetings and correspondence with the Volkswagen managing director and management board, I have been absolutely clear that the Government expect that further £1 million. I have emphasised that we will be relentless in our pursuit of the money, because we would not have been spending it had it not been for Volkswagen.
Daniel Zeichner
On a point of clarity, given that the welcome reimbursement of the Government by Volkswagen presumably means the company has conceded that there is an error and a problem, why can there not be similar good news for all the vehicle owners who also need compensation?
Mr Hayes
I agree. I believe that the consumers affected by the scandal should be compensated. I have called on the company to offer UK consumers a similar package to that given to their US counterparts—the point made by my hon. Friend the Member for South West Bedfordshire. The company will claim again, as it already has, that the United States has a different legal system with different requirements, and that that is somehow a justification for not doing what I have just called for. However, I think that the company has an ethical responsibility to do so.
We need a fair outcome for UK vehicle owners. To that end I have met legal firms that are considering taking action against Volkswagen on behalf of affected customers. I am now actively considering ways in which we can support the firms to optimise the chances of their claims succeeding—those discussions are ongoing. My officials are speaking to vehicle owners’ legal representatives, and I am happy to meet those people again. I encourage the owners of affected vehicles to look carefully at the actions the legal firms are taking and to consider whether it is right for them to join them. Compensation, far from being off the agenda, is still very high on my agenda for the reasons I have given.
Let us not forget that the issue has, as I said, left people with vehicles that they bought on one assumption but now know not to fit the bill. At the technical level, it is important that the consumers affected have their cars fixed. Volkswagen has developed technical solutions to remove the cycle recognition strategy for vehicles across their four affected brands. We have of course not relied on Volkswagen’s opinion that the solutions are appropriate, but have performed our own checks to verify the accuracy of the company’s claims and the efficacy of the devices.
As the original approval authority in the UK, the Vehicle Certification Agency has direct responsibility for signing off the Skoda technical solutions. The VCA checks that vehicle emissions, such as nitrogen oxides and carbon monoxide, and vehicle noise remain below the legal limits. As part of the testing, the VCA also checks for any adverse effect on CO2 emissions and maximum rated engine power. I am aware that those factors have been of serious concern to affected consumers and I want to reassure people that we are closely monitoring the issue.
I have pressed Volkswagen to ensure that it implements those technical solutions as soon as possible. As of 10 April, Volkswagen had applied the fix to approximately 592,000 of the 1.2 million affected vehicles in the UK. It has put extra resources into the process as a direct result, in my view, of the pressure that I have exerted on it. I told the company I wanted that done quickly, properly, efficiently and conveniently for the customer. We are making progress, but the Department’s officials are monitoring the process carefully. I asked Volkswagen for regular updates on progress, which we are getting.
Of the seven technical solution clusters that Skoda proposed to the VCA, we have so far signed off two. Since then we have been made aware of concerns that the durability of the emissions regulation system may be adversely affected by the technical solution. The Department’s technical experts have frequently requested—I have been to meetings with Volkswagen about this—detailed information from Volkswagen, which it has often taken far too long to provide. As a result, we have had to delay the sign-off of the remaining vehicles while we continue to assess the evidence presented so far.
Separately, we are pressing Volkswagen to provide UK customers of the four VW brands that have the technical upgrade applied with a meaningful statement of its goodwill policy. Volkswagen must provide a meaningful statement of its goodwill policy—I repeat that for the sake of emphasis, though I do not want to become a creature of habit in employing the device of repetition. The company must investigate any complaints that arise from the service action, taking appropriate measures to rectify them swiftly and appropriately.
Andrew Selous
I am exceedingly grateful, as the Minister is being very generous in giving way. Obviously, Volkswagen sells cars all around Europe. Is the Minister aware whether Volkswagen’s dealings with France, Spain, Italy or Denmark are at the same level as ours? Are such countries managing to get a better deal from Volkswagen, or are we all chugging along at the same sort of level? If he does not know the answer now—it was a bit unfair to spring the question on him—perhaps he will kindly put a letter in the post to the Members present.
Mr Hayes
I have been a Conservative Front Bencher for 18 years and a Minister since 2010. I did not know this immediately, but it did not take me long to work out that when one does not know an answer it is better to say that one does not know; so, I do not know the answer. We are working with our counterparts across Europe, but I do not know specifically what questions have been asked in the particular area of concern my hon. Friend raises. I will happily check that speedily and let him, the Chairman of the Select Committee and the Opposition spokesman know. My hon. Friend is right that, as I said earlier, our work will be better if it is consistent with the approaches adopted by other countries in similar circumstances so that consumers here know that they are getting all that they should and so that we learn from one another about how we handle this matter. He can be confident that the answer will be provided to him with great speed, given the imminent events to which I referred briefly earlier.
I urge any consumers who are not satisfied with their vehicle or the service they have received to contact the Volkswagen customer services department immediately. I have had a personal reassurance from Volkswagen Group’s managing director that he will investigate personally—I emphasise that strongly—any complaint about the technical solution on a case-by-case basis. I fully expect that commitment to be honoured. It is time for the company to demonstrate that it is serious about looking after existing customers, not just those who are about to purchase a new vehicle.
Of course I recognise that Volkswagen cannot be held responsible for everything, as I said to the managing director. If something goes wrong with someone’s vehicle, they cannot first claim that it has something to do with the technical fix. If the issue was entirely unrelated, that would not be right or fair. But where there is any doubt about the origin of the issue, Volkswagen must definitively rule out that it could have been caused by the fix. The idea that Volkswagen knew nothing—that it had not the merest inkling—at the outset about the fact that there was a problem is just incredible, and “incredible” is the best way of describing the evidence that was given to the Select Committee. The burden must not be borne by consumers. I want to ensure that UK consumers are treated fairly and receive the service they deserve.
Volkswagen also continues to disappoint in its own investigation into what went wrong with the company. Given the governance and accountability that one would expect in a large multinational company, that should be straightforward. In answer to numerous questions from the Transport Committee, as the hon. Member for Liverpool, Riverside said, Mr Willis repeatedly responded that we will have to wait until the Jones Day report is published. I do not know whether Mr Willis is an imaginant, prone to ideas entirely at odds with what other people might conclude, but it is not unreasonable— rather, it is entirely sensible, moderate and measured—to expect Volkswagen to publish the results of the Jones Day investigation. To claim that a report never existed is beyond incredible.
Volkswagen instead provided the Department with a copy of an agreed statement of facts drafted for the purpose of the plea agreement between it and the US Department of Justice. It suggests that that statement gives an overview of Jones Day’s findings, which is of course impossible to verify without access to the complete report. That is unacceptable, and it has been a key issue in the three letters I have written to the managing director of Volkswagen since I gave evidence to the Transport Committee in February, to which I am still awaiting a full reply. Looking to the future, I reassure the hon. Lady and others that the Government are committed to taking action on vehicle emissions testing to restore consumer confidence and deliver our wider air quality and climate objectives.
The hon. Lady raised the VCA, which has more than 30 years’ experience in testing and certifying vehicles and their systems and components for the UK Government. The VCA is striving to ensure that it continues to take a robust approach to the approval process that delivers the highest rigour and independence.
I have spoken about the changes to real driving emissions. I am happy to provide further information about that should any Member present wish me to do so. It may be worth my writing again to the Select Committee Chairman to re-emphasise the points that I made about that during our considerations.
As we come to the end of this short debate, I conclude by making clear that the Government continue to challenge Volkswagen’s unacceptable view that it does not need to compensate British motorists who have been affected by its manipulation of emissions tests. Ruskin said that endurance is nobler than strength, and my enduring determination is to ensure that we not only closely monitor the progress of Volkswagen’s implementation of technical upgrades and oversee that it deals appropriately with issues and complaints related to those changes, but press for it to do what it should have done all along: admit its failure and offer recompense for it. It is, in the end, as straightforward as that.
W. B. Yeats said that we should not
“wait to strike till the iron is hot; but make it hot by striking.”
I believe that the introduction of the Government’s market surveillance unit, the more rigorous approach that is being finalised for type approval testing and the implementation of real driving emissions testing will greatly improve our air quality and minimise the possibility of manufacturers doing what this large and, it seems to me, careless company did. As I said yesterday, Governments can be a force for good. The Government must, on this occasion, with a steely fist and an iron will, be a force for good and call Volkswagen to order.