Passport e-Gates Network Outage

Debate between Baroness Randerson and Lord Sharpe of Epsom

Monday 13th May 2024 Lords Chamber

[Baroness Randerson (LD)]

My Lords, I too pay tribute to the staff involved, both Border Force staff and other airport staff, who took the pressure when this occurred. It is now five days after this Statement was made in the other place and, understandably, the Minister there was able to give only limited detail and indicate that investigations were ongoing. Clearly there will be more known now than was known then, so can the noble Lord give us more detail and a commitment that, when the final report is produced, he will return to inform us about the lessons that it revealed? Getting this right is obviously vital.

The Government were lucky this time, as the issue occurred in the early evening, midweek, in early May—at a quiet time of the day, a quiet time of the week and a quiet time of the year. If it had occurred at peak time, the story would probably have been very different. This is the third eGate failure in a year. It simply cannot be acceptable to regard it as an inevitable part of a technology-based system, because even more complications are coming in the near future.

The UK Government are introducing the ETA—the electronic travel authorisation—for non-visa countries. This has already started with the Gulf countries, and plans to roll it out gradually—first to the rest of the world other than the EU, and then to the EU—are scheduled for October 2024. The EU is also introducing the EES—the entry and exit scheme—including facial recognition and fingerprints. This scheme’s full implementation has been delayed until after the Olympics and is now also expected in October. Surely it is a potentially fatal mistake to introduce both the ETA and the EES at the same time. Can I ask what discussions the Government are having with the EU to ensure that everything does not all coincide at the same time?

The general public are blissfully unaware of what lies ahead. What plans do the Government have to alert and inform people well in advance of the introduction of these changes? Can the noble Lord assure us that the technology for this is fully ready and thoroughly tested?

Both UK and EEA citizens can use eGates, and the Government have recently added 10 more countries to the list of those that can use them. That is why eGates are so busy. Ironically, instead of taking back control of our borders following Brexit, we have in fact reduced the number of controls at our borders. Noble Lords will know that when we UK citizens go abroad to the EU now, we are not able to use eGates in most cases; we are required to queue up, and very often we have to answer detailed questions about our visit, rather like we do if, for example, we visit the USA. We no longer have the privilege of easy entry and exit from EU countries. We are making life easier for people coming here, but life is not being made easier for us going to other places.

We all know that having a physical presence is a major deterrent to people wanting to abuse access to this country. Does all this not underline the need to keep a strong physical presence of Border Force officers at our points of entry and exit from this country?

[The Parliamentary Under-Secretary of State, Home Office (Lord Sharpe of Epsom) (Con)]

I thank the noble Lord and the noble Baroness for their questions, which I will endeavour to answer. I join them in thanking all the Border Force officers for their efforts.

On a question that the noble Lord, Lord Coaker, asked me, I take this opportunity to reassure the House that border security was not compromised in any way. I am also grateful to the public, who were extremely patient, and I join my honourable friend in the other place in offering our sincere apologies for the inconvenience caused to them.

It is worth giving a little context about eGates, because they have revolutionised the experience at the border, as I am sure all noble Lords can attest. Many more checks are performed automatically than was previously possible, and it is now quicker, as the noble Baroness, Lady Randerson, has just noted, for many passengers to land in the UK.

The eGates generally continue to perform extremely well, and most ports report that an average of 90% of passengers eligible to use eGates use them very successfully. The Border Force facilitated over 132 million passenger arrivals last year, with 90% of those within current service standards. The number was even better in the fourth quarter of last year; it was 96.7%. I am grateful for its efficiency and, much as it will regret the occasional blip, none the less it is generally speaking a very strong story.

The noble Lord, Lord Coaker, asked whether the root cause has been identified and rectified. Engineers identified the cause of the outage—and it was an outage—as a capacity issue. That was on an element of the network that controls network traffic within the data centres. The incident was caused by the cumulative effect of changes we have been making to sustain and modernise the network environment; incidentally, those will produce increased resilience over the summer. All the incidents that have affected the eGates have been singular and nothing has been repeated. The technical term for the outage was something to do with a logical network route—at which point, I confess I rather glazed over and did not really understand the further technical remarks that were made to me. But I am reassured that that has been entirely dealt with; capacity has been increased, and this therefore should not happen again—I hesitate to say it will not happen, but it should not.

I turn to the other questions asked of me. There was no malign actor, hacking or cyberactivity associated with this; it was simply a capacity issue with regard to the network infrastructure. That also rules out software and hardware problems; it really was just about system capacity. As I have already said, there were not any vulnerabilities at the border.

I was asked questions about the EU Entry/Exit System. As I have said before from the Dispatch Box, the Government are doing as much as they possibly can to prepare for the implementation of the EES and its impact on British travellers, particularly at the juxtaposed border controls in Dover, at Eurostar in St Pancras and at the Channel Tunnel. We engage regularly with the Commission and the French Government at every level. Beyond this, we hosted the director-general of the Police aux Frontières on his visit to Dover, St Pancras and Folkestone last month. We continue to work with the port operators to understand the impacts of the EES and obviously support their plans to mitigate them.

We are working up plans to make sure that the public are kept abreast of all these new requirements, and that any impacts they may have on their future travel plans are well understood in advance. I believe my right honourable friend in the other place is due to appear before the European Select Committee on this, at which point no doubt much more will become available. The European Commission guidelines have not yet been issued, so there is not much more I can say about the European side.

As regards the timing and phasing of this, obviously the ETAs have now been in operation for a while—certainly going back to last year. They are not, as it were, coincident. The simple fact of the matter is that it may be inconvenient for us if the EU is tightening its border controls, but I respect and defend its right to maintain its own border integrity, as we do.

I was asked about a physical presence at the border. I agree: of course, there must be a physical presence. However, there has been much chatter about things such as roving officers, and so on. I reassure noble Lords that the border is not compromised by a roving officer not being present; they do not control who can pass through the eGates. The eGates undertake all the security measures of passengers who use them.

It is simply not true that this involves reduced control. Individuals who use these eGates—this answers one of the questions asked by the noble Baroness, Lady Randerson—are not routinely questioned by Border Force officers, but they continue to conduct a full range of security checks, and the biometric check they undertake to compare the person with their travel document means that they are a highly effective means of detecting imposters. They are also able to identify pre-existing adverse information about travellers, and individuals subject to information will be seen by a Border Force officer. If officers require information about any person’s previous immigration history, the Home Office has access to data, including advance passenger information and exit record checks, to be able to verify a person’s individual history. Those officers retain the ability to exercise the full range of their powers at the border, and will continue to refuse entry, where appropriate, to those they deem eligible. I agree that it needs to be visible, but it is effective.

To go back to what the ETA actually is, it is a digital permission to travel to the UK for those who want to visit who do not need a visa. As the noble Baroness correctly pointed out, the scheme has already launched for nationals of the Gulf Cooperation Council countries—Bahrain, Kuwait, Oman, Qatar, the UAE, the Kingdom of Saudi Arabia and Jordan. Other non-visa nationals will be able to apply for ETAs later this year. We believe they are making the UK safer, because they enhance the Government’s ability to screen travellers and prevent those who pose a threat getting on a plane, ferry or international train. Of course, by knowing more in advance of travel, our ambition is to increase automation of passenger clearance at the border and generally improve the experience.

I think I have answered all the questions, but I reassure noble Lords that this was a one-off incident and I am reliably informed that it has now been corrected and that additional capacity has been put in place. Obviously, I would not like to claim that it will never happen again but, as far as I am aware, the situation has been dealt with and again I thank Border Force officers and those in the Home Office data and digital team who worked very hard on this.

EU Borders: Hand and Face Scanning

Debate between Baroness Randerson and Lord Sharpe of Epsom

Wednesday 17th April 2024 Lords Chamber

[Lord Sharpe of Epsom (Con)]

As I have said, I am afraid that this is a system being applied by the EU. It is not for us to say how it is applied; it is for it. However, coaches have already been dealt with as far as the new arrangements at Dover are concerned, and, as far as I am aware, this will not be particularly onerous.

[Baroness Randerson (LD)]

The Minister referred to freight traffic. Since Brexit, we have had phytosanitary certificates, plant passports, import licences and export health certificates. On 30 April, we will suffer Brexit-related import checks on meat and plants, leading to payment of common user charges of up to £145 per consignment, estimated to add 10% to the cost of those imports. Can the Minister tell us why the Government gave only 27 days’ notice of the size of this charge and the date of its implementation? What discussions have they had with small businesses in particular about the impact this will have?

Sir Edward Heath: Operation Conifer

Debate between Baroness Randerson and Lord Sharpe of Epsom

Tuesday 24th October 2023 Lords Chamber

[Lord Sharpe of Epsom (Con)]

I say to the noble Lord that I am of course aware of this. There were three main forms of scrutiny during the investigation. There was an independent scrutiny panel to ensure proportionality; the role of the panel members was to check and test the decision-making and approach in the investigation. At the end of the investigation the panel issued a statement. The noble Lord referred to Operation Hydrant. In September 2016 and May 2017, there were two reviews which concluded that the investigation was proportionate, legitimate and in accordance with national guidance. Finally, there was a review in January 2017 by HM Inspectorate of Constabulary, as it then was, of whether the resources assigned to the investigation by the Home Office were being deployed in accordance with value for money principles. The review concluded that they were.

[Baroness Randerson (LD)]

My Lords, the noble Lord has indicated that there will not be an independent inquiry under this Government’s watch. Given that this is an issue which needs to bring closure to both the alleged victims and to the family of Sir Edward Heath, what does the Minister suggest should be the way forward as an alternative to allowing this damaging situation to drift on?

[Lord Sharpe of Epsom (Con)]

As I said to other noble Lords, of course we all regret the fact that the damaging situation arose in the first place, I am sure. However, this is a matter for the local police and crime commissioner and, as recently as 2019, the then police and crime commissioner said that Operation Conifer was scrutinised by an independent review and found to have been “reasonable and proportionate”, and he remained satisfied then that this was still the case.

Police National Computer

Debate between Baroness Randerson and Lord Sharpe of Epsom

Monday 24th October 2022 Lords Chamber

[Lord Sharpe of Epsom (Con)]

The Government are confident. There has been one incident of data loss, but it was a human error, as opposed to a software error and all that data has been recovered. So, yes, the Government are confident.

[Baroness Randerson (LD)]

My Lords, the Horizon scandal involved 736 innocent sub-postmasters being prosecuted; four suicides; many more individuals and families torn apart by the prolonged cover-up of technical problems; and a cost to taxpayers of more than £1 billion so far. I know this Government’s reputation for financial probity is at a very low ebb, but can the Minister explain how Fujitsu was able to land this complex and sensitive contract when the Government had removed it from the list of preferred suppliers in the last year?

[Lord Sharpe of Epsom (Con)]

I have to say again that I think I have answered most of the noble Baroness’s question already. Fujitsu is not a preferred supplier, but it is able to enter open competitions for government business. Fujitsu has not been found guilty of any fraud or other crime related to Horizon and is complying with all inquiries. There was no viable alternative.

Ukrainian Refugees

Debate between Baroness Randerson and Lord Sharpe of Epsom

Tuesday 15th March 2022 Lords Chamber

[Lord Sharpe of Epsom (Con)]

My Lords, on the subject of visa waivers, the Prime Minister and the Home Secretary have stated on numerous occasions that we will not be issuing blanket visa waivers in response to the crisis. Security and biometric checks are a fundamental part of our visa process in order to keep people in this country safe. This is consistent with our approach to the evacuation of Afghanistan. It is vital to keep British citizens safe and the humanitarian visa process that was announced yesterday will open the doors, but we also need to ensure that we are helping those in genuine need. We are already seeing people presenting false documents and claiming to be Ukrainians. This is a fluid and fast-moving situation.

[Baroness Randerson (LD)]

My Lords, I want to ask for help for Ukrainian refugees once they arrive here. Will the Minister undertake to discuss with the Department for Transport the provision of free travel from the point of arrival to the place where they are going to settle initially? Will he look beyond that to a scheme of free travel for the first month or so, so that those folk can start to sort out their lives once they arrive here?

[Lord Sharpe of Epsom (Con)]

I will certainly commit to have those discussions, but I suggest that my new noble friend Lord Harrington of Watford will be perfectly placed to do that. As noble Lords will know from the letter that was sent by my right honourable friend Michael Gove yesterday, the financial support that will be put in place is very generous.

Police, Crime, Sentencing and Courts Bill

Debate between Baroness Randerson and Lord Sharpe of Epsom

Lords Hansard - Part 2 & Lords Hansard - part two & Report stage
Monday 13th December 2021 Lords Chamber

[Baroness Randerson (LD)]

My Lords, I will comment briefly on the points raised by the noble Lord, Lord Ponsonby. This is an evolving situation. The key point is that the noble Baroness has raised the issue of a particular type of pedicab, but there is a crossover with the cargo bikes that are increasingly being used and are increasingly welcome for the delivery of goods, parcels and so on. They are hugely welcome on our streets. It is really important that any legislation deals with those two issues and separates them out, although the vehicles are very similar. To my mind, that underlines the point I was making earlier about my amendment and that of the noble Lord, Lord Berkeley: we need a complete and comprehensive review of the emerging and changing picture of traffic on our streets.

[Lord Sharpe of Epsom (Con)]

My Lords, I thank again my noble friend Lady Stowell for her work on this issue. I know she feels passionately about the regulation of pedicabs, particularly in the capital. I also thank all noble Lord who took part in this brief debate.

In England outside of London, as my noble friend is aware, pedicabs can be regulated as hackney carriages—that is, as a taxi—so the local licensing authority can require the driver and the vehicle to be licensed. In London, which has separate taxi and private hire vehicle legislation, this is not the case, as my noble friend pointed out. This means that there are not many powers for Transport for London to regulate pedicabs.

The Government agree that there needs to be greater regulation of pedicabs in London. That is why they are fulsomely supporting the Private Member’s Bill being brought forward by Nickie Aiken MP in the other place. I know my noble friend has also been a strong supporter of that Private Member’s Bill. The Government also strongly support that Bill as it would enable Transport for London to put in place a cohesive regulatory framework for the licensing of pedicabs in London. I share my noble friend’s disappointment that it has yet to pass its Second Reading, but, as she noted, that has been rescheduled for 21 January.

Should that Private Member’s Bill be unsuccessful, the Government remain committed to bringing forward the necessary legislation when parliamentary time allows. I assure noble Lords that we will take this commitment seriously. We explored whether the provisions of the Private Member’s Bill could be incorporated into this Bill, but regrettably, as they focus on regulation and licensing, they fall outside its scope.

Once again, I praise my noble friend’s commitment to resolving this issue, but although I note the spirit with which her amendments have been proposed, it is the Government’s view that amendments are not the right method for making these changes. The introduction of a licensing regime for pedicabs, as the Private Member’s Bill would introduce, is the appropriate way forward for this matter. The Government do not believe that a partial way forward would be an appropriate or effective way to deal with this.

On the subjects raised by the noble Lord, Lord Berkeley, and the noble Baroness, Lady Randerson, to go back to the previous group, my noble friend the Minister outlined the call for evidence. I suggest that that would be the appropriate place to raise those points, because they are very good ones. This is probably not the right time to get involved in a debate about what is and is not a tandem, however.

I hope my noble friend is somewhat reassured that the Government share her view and commitment on this. Although I cannot give her the categorical assurance she seeks, I hope she feels able to withdraw her amendment.

Police, Crime, Sentencing and Courts Bill

Debate between Baroness Randerson and Lord Sharpe of Epsom

Lords Hansard - part two & Committee stage
Monday 8th November 2021 Lords Chamber

[Lord Sharpe of Epsom (Con)]

I thank all noble Lords who have participated in this relatively short debate. As we have heard, Amendments 159 and 165 would require the Government to conduct a full review of road traffic offences. I shall make a number of brief points in response.

First, we do not consider it appropriate to include a requirement in legislation for the Government to undertake a review, especially in the case of Amendment 165 from the noble Lord, Lord Berkeley. The Government are concerned that this amendment sets out, without consultation or regard to practicalities, the terms of reference and timing of such a review. We are also concerned that the amendment does not fully grasp the range and complexity of the review which the Government would be required to undertake. Nor, might I suggest, does it consider who is best placed to conduct such a review—the Government, an independent body such as the Law Commission, or an expert panel.

Secondly, I point out the announcement of a review of driving offences and penalties in May 2014 by the then Secretary of State for Justice. The Government did conduct a review; I hope that goes some way towards answering the question from the noble Lord, Lord Rosser. As part of that internal review, we considered a range of concerns that had been raised by campaigners, victims and parliamentarians. In the debate on an earlier group of amendments, my noble friend Lord Wolfson committed to writing to the noble Baroness, Lady Jones of Moulsecoomb, and some of those concerned participants.

The review focused on the most serious offences that can result in death or serious injury, and the results are what we see now in Clauses 65 and 66 of the Bill. As we have already debated, the Bill includes provisions that will increase the maximum penalty for causing death by dangerous driving from 14 years’ imprisonment to life—again, I refer to the points made by the noble Baroness, Lady Jones of Moulsecoomb. Provisions in the Bill will also increase the maximum penalty for causing death by careless driving while under the influence of drink or drugs from 14 years to life imprisonment and create a new offence of causing serious injury by careless driving. These provisions have been long awaited, and they have widespread support. Those reforms also fit within the existing framework of road traffic offences. They are therefore consistent and proportionate responses and should be allowed to take effect before any further reform is considered.

I take note of the list that the noble Baroness, Lady Randerson, gave of other things she thinks should be considered, but, without going into detail on all of it, I will make just a couple of points. First, I mentioned in the group of amendments on pedicabs that there is a consultation on cycling which began in 2018 and is due to report towards the end of this year or the beginning of next year. I hope that will help to answer some of those questions about the changing nature of cycling. On e-scooters, they are of course illegal unless they are hired and, if the rider is not insured, they can be impounded. I take the points made by the noble Lord, Lord Russell, about enforcement very seriously—these rules are not being enforced, and they perfectly well should be. I also say to the noble Lord that I am extremely jealous of his mother’s red MG—my mother had a Ford Popular, and we used to have to hide on the back seat.

My last point is simply this: while we do not think it is necessary to legislate to require such a review, or to set out its terms of reference in such a restrictive way, the Government are not ruling out a wider review of road traffic offences in the future. As the noble Baroness, Lady Randerson, said, there will be a whole bunch of considerations when we have the advent of technologies such as autonomous vehicles—not just road traffic considerations but things such as who insures them, how you insure them, and whether you are insuring the car, the driver, the software or the hardware. There are a whole variety of different implications. We will, of course, keep the law under review both in terms of specific offences and where it is necessary to reform the structure of the legislation. But having had this opportunity to debate this issue, I invite the noble Baroness, Lady Randerson, to withdraw her amendment.

[Baroness Randerson (LD)]

I thank the Minister for his response and other noble Lords for participating in this short debate. I have to smile a little to myself because the Minister seemed to argue that the amendment would have been more acceptable if it had been more prescriptive and had tied the Government’s hands more. However, I realise that the Government have to find reasons not to accept an amendment.

I take issue with the haphazard approach of the Government’s transport-related clauses in the Bill. They are a series of unrelated issues plucked from dozens that need attention. I understand the problems that the police have in attempting to enforce the rules on e-scooters. E-scooters are sold in most cases with effectively no reference to what is legal and what is not. If a police force in area A has a pilot project and area B immediately next door does not, it puts the police force in area B in the difficult position of enforcing a series of rules about illegality that do not apply immediately next door or down the road. There are so many pilot projects that they have undermined attempts by the police to enforce the law.

Having said that, I hope the Government will bear in mind the need for review on so many fronts, and I will, of course, withdraw the amendment.

Police, Crime, Sentencing and Courts Bill

Debate between Baroness Randerson and Lord Sharpe of Epsom

Lords Hansard - part two & Committee stage
Wednesday 20th October 2021 Lords Chamber

[Baroness Randerson (LD)]

I will wait for a moment or two. I do not know whether the Minister wants to answer now.

[Lord Sharpe of Epsom (Con)]

Can I come back to the noble Lord on that in a second, please? Sorry.

[Baroness Randerson (LD)]

I first want to thank the Minister for his response and all other noble Lords who have taken part in this debate. In particular, the quick interchange at the end has been a helpful response to the situation. My noble friend Lord Beith has I think raised a realistic solution to the problems with this legislation that this debate has shown up for the Government.

The noble Lord, Lord Coaker, and my noble friend Lord Paddick both referred to the controversies and tragedies that occur in these situations. There are endless stories of controversy. Any changes the Government make to the legislation will simply shine a harsher light on the problems that inevitably will occur. So the Government really need to tighten up their thinking on this, and I would ask the Minister to take on board my noble friend’s advice to consider some tighter wording. The Government’s own consultation in 2018 offered two options: the use of the phrase “police purposes” or the use of “pursuit”. That shows that the Government themselves must have been considering those options at the time—so there must have been a logical reason for offering them.

I would like the Minister to take the time between now and Report, when I am pretty sure the issue will come back, to look at potential amendments that the Government believe may be helpful. I thank all noble Lords who have taken part. The Government need to be on very sure ground here, because they have drawn a broad definition. “Police purposes,” as the noble Lord, Lord Attlee, said, is a very broad term, and the circumstances in which the new rules can be applied will be questioned. With that, I will withdraw the amendment.

[Lord Sharpe of Epsom (Con)]

May I respond to the noble Lord, Lord Beith? I do not know if this is appropriate. I am probably breaking all the rules. I apologise if I am. I think I said, “to respond to emergencies and to pursue criminals”. This applies to all policing purposes where the staff member has had training. I will expand on whether the new test means that the police officer would be prosecuted if they departed from their training and guidance under any circumstances. The police driver training includes decision-making in line with the national decision-making model. This allows for a degree of flexibility. Police drivers should also take account of guidance found in the College of Policing authorised professional practice. The new legislation compares the police driver’s actions with what a careful and competent police driver would reasonably do. In other words, a police driver will be prosecuted for dangerous driving only if they drive in a way that would not be considered reasonable by a careful and competent police driver.