(13 years ago)
Lords ChamberMy Lords, may I remind the House of the benefits of short questions in order that my noble friend the Minister can take as many questions as possible? Perhaps we should start with a former Secretary of State for Northern Ireland and then go on to the noble Lord, Lord Maginnis.
(13 years, 9 months ago)
Lords ChamberMy Lords, the noble Lord makes an extremely important point. The point is applicable not just to Heathrow but to all transport modes. Noble Lords will remember the problems that we had with the railway industry, which struggled to cope with very difficult conditions but found it difficult to meet passengers’ expectations about information.
My Lords, will the Minister ensure that BAA is required to explain why those whose flights did not depart within four hours were not permitted access to terminal 1 on 22 December but were left outside in subzero temperatures, despite the fact that the terminal was half empty?
My Lords, I do not have precise details on that, but I will write to the noble Baroness.