Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government whether Capita were aware of the extent of the backlog of civil service pension payments when they bid for, and were awarded, the pensions management contract.
Answered by Baroness Anderson of Stoke-on-Trent - Baroness in Waiting (HM Household) (Whip)
The procurement process for the Civil Service Pensions Scheme began in 2022, with the award of the contract for administration of the service in March 2023, under the previous government. As part of the procurement process, data was shared with all bidders that outlined the current performance and any work in progress. It should be noted that the transition process was for 2 years after the contract award.
While the initial procurement data suggested a work-in-progress level of approximately 37,300 cases, subsequent instructions from the Cabinet Office in mid-2025 advised the provider to prepare for volumes of up to 100,000. In evidence provided to the Public Accounts Committee, Capita outlined that the full complexity and age of the inherited backlog, which included 89,000 cases at the point of transfer, only became fully transparent to the administrator upon the transfer of services on 1 December 2025.
A joint recovery plan between the Cabinet Office and the administrator is currently in place, supported by surge capacity from HMRC. Further information can be found here:
https://committees.parliament.uk/event/26804/formal-meeting-oral-evidence-session/
And details of the recovery plan can be found here:
https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government what progress they have made on clearing the backlog of overdue pension payments for retired civil servants.
Answered by Baroness Anderson of Stoke-on-Trent - Baroness in Waiting (HM Household) (Whip)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
Capita has made lump sum payments to 8,747 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.
To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government whether, in the provisions relating to the Capita contract, sufficient scope was made for the transfer of personal data relating to civil service pensions scheme.
Answered by Baroness Anderson of Stoke-on-Trent - Baroness in Waiting (HM Household) (Whip)
The Cabinet Office ensured that the contract with Capita provided a comprehensive scope for the transfer of all necessary data. Throughout the two-year transition period, the Cabinet Office, MyCSP, and Capita worked in close partnership to monitor data-sharing protocols. This approach ensured all of the scheme data, including personal data, was successfully transferred to Capita on the go-live of their administration of the scheme.
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government whether, in relation to the operation of the civil service pension scheme, loss of data has been reported to the Information Commissioner's Office.
Answered by Baroness Anderson of Stoke-on-Trent - Baroness in Waiting (HM Household) (Whip)
The Cabinet Office maintains strict oversight of data security within the Civil Service Pension Scheme. No incidents of data loss have been identified or reported. As no data breach has occurred, the Department has had no requirement to inform the Information Commissioner's Office
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government whether the Capita pensions management contract requires a streamlined process for emails from claimants to go directly to the relevant case, rather than having to be processed by a separate team.
Answered by Baroness Anderson of Stoke-on-Trent - Baroness in Waiting (HM Household) (Whip)
Capita, the pension scheme administrator, provides a dedicated 'Contact Us' facility within the member portal, which utilises some automated sifting to categorise and direct inquiries. This process allows for both automated allocation and targeted manual review to ensure that correspondence is accurately routed to the appropriate specialist teams for resolution.
To further streamline the member experience, Capita is currently rolling out enhanced online tracking functionality. This will allow members to view the real-time progress of their retirement cases directly, reducing the requirement for manual correspondence and providing a more transparent, self-service digital journey. This functionality is in the process of being rolled out to members.
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government how many (1) successful, and (2) unsuccessful, cyberattacks have been identified in each government department over the past 12 months.
Answered by Baroness Neville-Rolfe - Shadow Minister (Treasury)
The government does not comment on issues concerning national security.
The Government Cyber Security Strategy, published in January 2022, sets out how we will build and maintain our cyber defences. A key objective of the strategy covers how the Government will minimise the impact of cyber security incidents. Departments will need to prepare for incidents, be able to respond and contain when they inevitably do happen and learn the lessons from them after the event.
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government, over the past 12 months, how many individual devices issued by government departments have been identified as containing malware.
Answered by Baroness Neville-Rolfe - Shadow Minister (Treasury)
The government does not comment on issues concerning national security.
The Government Cyber Security Strategy, published in January 2022, sets out how we will build and maintain our cyber defences. The strategy outlines how departments must be able to minimise the impact when malware is found.
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask Her Majesty's Government what was the monthly expenditure for hospitality, entertainment, and related purposes, at No 10 Downing Street for the period from March 2020 to December 2021.
Answered by Lord True - Shadow Leader of the House of Lords
10 Downing Street is a constituent part of the Cabinet Office. The Cabinet Office publishes transparency data by type of expenditure each month. I will place in the Library the published data for that period.
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask Her Majesty's Government how many bottles of wine were purchased for hospitality, entertainment, and related purposes, for consumption at No 10 Downing Street for the period from March 2020 and December 2021.
Answered by Lord True - Shadow Leader of the House of Lords
10 Downing Street is a constituent part of the Cabinet Office. The Cabinet Office publishes transparency data by type of expenditure each month. I will place in the Library the published data for that period.
Asked by: Lord Bassam of Brighton (Labour - Life peer)
Question to the Cabinet Office:
To ask Her Majesty's Government when they amended the guidance on responding to parliamentary questions to take account of the use of external contractors in preparing and drafting responses.
Answered by Lord True - Shadow Leader of the House of Lords
Departments are responsible for their responses to written parliamentary questions. Written parliamentary questions receive final sign off from Ministers.
The Cabinet Office has produced guidance for civil servants on drafting answers to parliamentary questions. This can be found on the gov.uk website at: https://www.gov.uk/government/publications/drafting-answers-to-parliamentary-questions-guidance.
Civil servants and Ministers conduct these duties in line with their respective codes of conduct.
The Department of Health and Social Care has outlined that the department’s contract included a general clause for Deloitte to provide support to civil servants in responding to written questions, freedom of information requests and media queries. They have not been directly responsible for drafting replies.