Found: Letter from Lord Strathclyde, Chair of the Constitution Committee, to Lord Hendy of Richmond Hill, responding

Question to the Department for Transport:

To ask His Majesty's Government, further to the Written Answer by Lord Hendy of Richmond Hill on 8 July (HL1838), what are the specific punctuality, cancellations, and passenger experience metrics which the Department for Transport is using to monitor the performance of South Western Railway following its transfer into public ownership; and to what extent those metrics are being met.

Answered by Lord Hendy of Richmond Hill - Minister of State (Department for Transport)

The Department monitors Southwestern Railway’s performance through a range of operational measures covering punctuality, cancellations, passenger experience and service quality. The principal operational performance metrics are:

• Punctuality (Time to 3), measuring the percentage of recorded station stops made within three minutes of the planned time.

• Reliability (All Stations Cancellations), measuring the percentage of planned station stops cancelled; and

• Passenger experience, including overall customer satisfaction and satisfaction with disruption handling.

Customer satisfaction metrics are:

• Service Quality Regime (SQR) measuring the condition, performance, and availability of a range of assets at stations and on trains.

• Overall Satisfaction and Satisfaction with Disruption Handling using the Voice of Customer survey.

In the latest reporting period, Southwestern Railway did not meet its punctuality or cancellations targets. It also did not meet its customer experience targets for overall satisfaction and satisfaction during disruption. Whilst a number of Service Quality station measures remained below benchmark, performance in all train areas exceeded the benchmark.

Whilst SWR’s performance before and after public ownership has been below standard passengers deserve, particularly with rolling stock issues and driver shortages inherited from the previous owning group, progress is being made under public ownership. Since their transfer to public ownership, SWR have unlocked their Arterio programme, with fifty-two daily service diagrams compared to just six when SWR entered public ownership.

To improve performance, Southwestern Railway and Network Rail's integrated Wessex team are focused on reducing delays and cancellations caused by infrastructure, fleet and operational issues. This includes investment in more reliable infrastructure, deployment of technologies to improve monitoring of track conditions, improvements to service recovery and disruption management through the Major Disruption Taskforce, and delivery of customer information improvements. The Department monitors progress through regular performance reviews and engagement.

Information on punctuality and reliability and improvement activity can be found on the SWR website.

Question to the Department for Transport:

To ask His Majesty's Government, further to the Written Answer by Lord Hendy of Richmond Hill on 28 May (HL40), whether they have now made an estimate of the capital and ongoing operating costs of developing, launching and maintaining the proposed Great British Railways ticketing website and mobile application.

Answered by Lord Hendy of Richmond Hill - Minister of State (Department for Transport)

Potential estimates will not be published in advance of the launch and completion of the procurement process, as these are commercially sensitive.

We have recently communicated to the supplier market our target of launching the procurement process in late Summer/early Autumn.

Question to the Department for Transport:

To ask His Majesty's Government, further to the Written Answer by Lord Hendy of Richmond Hill on 2 June (HL335), how many rail trespass incidents were recorded in each of the last 30 years; and what estimate they have made of the long-term revenue loss arising from those incidents in each of those years.

Answered by Lord Hendy of Richmond Hill - Minister of State (Department for Transport)

Data supplied by Network Rail indicates that the volume of trespass incidents increased from 6,415 in 2014/15 to 13,921 in 2025/26 (an increase of 117 per cent).

Over the same time, when adjusted for inflation, the estimated cost of delays associated with trespass incidents rose from £46.7 million to £85.5 million (an increase of 83 per cent).

When adjusted for inflation, the average estimated cost per trespass incident has reduced over time, from approximately £7,300 in 2014/15 to around £6,100 in 2025/26.

Volume of trespass related incidents and estimated costs of associated delays, annual, Great Britain, 2014/15 to 2025/26

Notes:

1. Incidents are delay causing incidents attributed to XA,VA reason codes

2. An incident can appear in more than one rail period if delay was suffered in more than one period

3. Costs are an internal Network Rail estimate of the long-term revenue loss due to those incidents (based on the economics behind the Schedule 8 performance regime)

Source: Network Rail

4. Delay & Cancellation metric dashboard

5. Process for Performance Improvement (PfPI) Costs are from the Performance System database Business Objects attribution universe

Question to the Department for Transport:

To ask His Majesty's Government, further to the Written Answer by Lord Hendy of Richmond Hill on 19 June (HL718), what was the total value of Schedule 8 compensation payments made by Network Rail to Train Operating Companies resulting from rail trespass incidents in each of the last 30 years.

Answered by Lord Hendy of Richmond Hill - Minister of State (Department for Transport)

Network Rail holds data on the estimated Schedule 8 costs arising from rail trespass incidents from 1 April 2014 onwards. The total value of the payments during this time can be found in the following table:

Volume of trespass related incidents and estimated costs of associated delays, annual, Great Britain, 2014/15 to 2025/26

Notes:

1. Incidents are delay causing incidents attributed to XA,VA reason codes

2. An incident can appear in more than one rail period if delay was suffered in more than one period

3. Costs are an internal Network Rail estimate of the long-term revenue loss due to those incidents (based on the economics behind the Schedule 8 performance regime)

Source: Network Rail

4. Delay & Cancellation metric dashboard

5. Process for Performance Improvement (PfPI) Costs are from the Performance System database Business Objects attribution universe

Question to the Department for Transport:

To ask His Majesty's Government, further to the Written Answer by Lord Hendy of Richmond Hill on 6 July (HL1210), how many stations on the rail network in England are currently not accessible for all users; and how many are expected to become accessible for all users in each of the next three years.

Answered by Lord Hendy of Richmond Hill - Minister of State (Department for Transport)

The Department continues to improve accessibility through programmes such as the Access for All scheme, including the announcement in January of 31 new projects progressing.

There are just over 2,000 mainline railway stations in England. Of these, 488 stations have no step-free access. 392 stations have partial step free access - this is where step-free access is available to one or more platforms, but not all platforms, or there are restrictions that mean not all journeys through the station are step-free.

Future funding for the Access for All programme will be considered as part of the next Spending Review, which may provide an opportunity for stations to receive accessibility funding.

Found: Letter from Lord Strathclyde, Chair of the Constitution Committee, to Lord Hendy of Richmond Hill, responding

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Found: members as of 31 March 2026 Rt Hon Heidi Alexander MP, Secretary of State for Transport Lord Hendy of Richmond Hill

Found: members as of 31 March 2026 Rt Hon Heidi Alexander MP, Secretary of State for Transport Lord Hendy of Richmond Hill

Found: members as of 31 March 2026 Rt Hon Heidi Alexander MP, Secretary of State for Transport Lord Hendy of Richmond Hill

Found: members as of 31 March 2026 Rt Hon Heidi Alexander MP, Secretary of State for Transport Lord Hendy of Richmond Hill

Found: Smyth MP will remain as Minister of State in the Department for Health and Social Care Lord Hendy of Richmond Hill

Found: Karin Smyth MP will remain as Minister of State in the Department of Health and Social Care Lord Hendy of Richmond Hill

Found: Karin Smyth MP will remain as Minister of State in the Department of Health and Social Care Lord Hendy of Richmond Hill

Found: Secretary of State for Transport, the Rt Hon Heidi Alexander MP, and the Rail Minister, Lord Hendy of Richmond Hill

Found: Secretary of State for Transport, the Rt Hon Heidi Alexander MP, and the Rail Minister, Lord Hendy of Richmond Hill

Found: Secretary of State for Transport, the Rt Hon Heidi Alexander MP, and the Rail Minister, Lord Hendy of Richmond Hill

Found: 64 List of Ministers’ Interests - July 2026 The Lord Hendy of Richmond Hill

Found: Letter dated 15/06/2026 from Lord Hendy of Richmond Hill to Lord Rogan regarding a question regarding

Found: Letter dated 04/06/2026 from Lord Hendy of Richmond Hill to Chris Hinchliff MP regarding the Railways

Found: Letter dated 04/06/2026 from Lord Hendy of Richmond Hill to Chris Hinchliff MP regarding points raised