Water White Paper

Lord Inglewood Excerpts

Monday 26th January 2026 Lords Chamber

[Baroness Hayman of Ullock (Lab)]

The noble Lord, Lord Teverson, talked about science and there not being a lot of it. One thing we are going to do is bring in a new chief engineer to bring more technical scientific expertise to the new regulator, which, just to come back on his point, is important.

On the modelling, the difficulty in moving away is how you are going to do it, because any new model needs to work. The evidence has shown that where there have been problems around the globe, the model has not been the problem; it has been the way that the owners have managed and dealt with the company and any problems that arise from that. I do not think we can just blame the model. We can blame the behaviour of the companies, the fact that there was not enough done to stop that behaviour sooner, and the way that the regulator has been set up—these are the problems we now want to tackle. Rather than just focusing on the model, we should focus on how we can restore confidence to consumers, how we can improve the environment and how we can set up a new system that makes sure this kind of behaviour can never happen again.

[Lord Inglewood (CB)]

My Lords, I am sure there is agreement around the whole House that the state of the water industry in this country at present is very far from satisfactory. In her remarks about the White Paper, the Minister referred to a whole number of possible initiatives and changes and regulations. Does she agree that, at the last resort, we as a society have to generate enough resources focused on these specific problems to actually bring about change? Is she confident that society will be able to generate those resources, because if not, various things are simply not going to happen?

[Baroness Hayman of Ullock (Lab)]

I thank the noble Lord for his comments. It would be useful for me to perhaps have a cup of tea with him and understand specifically which resources he is referring to, because it could be very wide-ranging.

As I have said, we want to ensure that the new regulator is set up with the sufficient funding and resources to ensure that the water companies deliver what they are supposed to be delivering—what their contracts expect them to deliver.

As the noble Duke, the Duke of Wellington, pointed out, this is about a balance between proper consumer support, decent water and the environment, because consumers have been treated very badly by water companies over the years, as has the environment. We need to get that that right, and if those are the resources the noble Lord is talking about, that is absolutely what we are fixed on delivering.