Artificial Intelligence: Safeguarding

Lord Kamall Excerpts

Tuesday 4th November 2025 Lords Chamber

[Baroness Merron (Lab)]

My noble friend is right that this can be used for good or for ill. Of course, there are other comparisons to draw. My noble friend has not said this, but I want to make sure we keep away from the idea that AI services are escaping regulation. Many AI chatbots are certainly in scope of the Act. I also take the view that AI can actually assist us greatly in supporting those at risk and in improving health. We seek to harness that as we move from analogue to digital, as per our 10-year plan.

[Lord Kamall (Con)]

My Lords, I thank the noble Baroness, Lady Berger, for bringing up this issue and for making noble Lords aware of it. With evidence that people with mental health issues are increasingly turning to AI chatbots rather than to health providers, and rather than simply relying on the stick of the Online Safety Act, can the Minister explain what conversations her department, perhaps in conjunction with DSIT, is having with AI companies and with UKAI, the trade body, so they can come together to find a solution for safeguarding? As the noble Lord, Lord Scriven, and the noble Baroness, Lady Deech, have said, perhaps they could suggest how to deal with individuals in distress who go to these chatbots, to make sure they are signposted to appropriate services, rather than offered content that encourages them to take their own life.

[Baroness Merron (Lab)]

I certainly agree that this is the way we need to go, and discussions happen regularly with companies, as the noble Lord says. It is probably also worth saying that we have already seen some early signs of improvement in terms of protection for users from online harms, and over 6,000 services are implementing what we would regard as highly effective age assurance, which brings protection to millions of children. Of course, DSIT is monitoring and evaluating the Online Safety Act. Where evidence shows that further intervention is needed to protect children, we will not hesitate to act.