Electronic Communications (Universal Service) (Broadband) Order 2018

Debate between Viscount Waverley and Earl of Lytton

Tuesday 5th June 2018 Lords Chamber

[The Earl of Lytton (CB)]

My Lords, I had not originally intended to intervene on this important matter but the noble Lord, Lord Stevenson, is to be commended on raising it. I speak as someone who lives and works in a rural part of West Sussex and has business tenants in the same location. It is not that it is that rural: I am two miles from the expanding village of Southwater, with its 10,000 residents. It rejoices in having a data centre for the Royal & Sun Alliance insurance company, which doubtless has its own dedicated connection with the outside world. We are five miles from the town of Horsham and about 18 miles from London’s second airport.

All this is in an acknowledged growth area and commercial hub known as the Gatwick Diamond, an area where successive Governments have expected growth to take place. Yet despite constant badgering of both BT and Openreach, my statistics for my sub 4-megabit service are, on a good day, probably comparable with the ones quoted by the noble Lord, Lord Foster. I relate to what he said. It often downloads at less than 2 megabits and is seemingly incapable of upgrade. This is about not the final mile but provider inertia, and the half mile downstream of the green cabinet before the line gets any juice. What is in between is understood to be a dated piece of twisted pair cable, which ought to have been dug up and replaced about 25 years ago. Sadly, the mobile signal is also poor in that area and, at the moment, I have not succeeded in establishing a line of sight to enable me to get a 4G signal.

This matters because I cannot at present allow my equipment access simultaneously to Microsoft 365 and Dropbox; the thing simply will not function. Sometimes I have to bring my Dropbox material up to London on a memory stick and upload it here. In fact my little 4G mobile dongle, which I travel around with, will when in signal enable me to do it far more effectively than that other paragon of communication efficiency, a Southern Rail train. The aspirations of the noble Lord, Lord Stevenson, would be heaven indeed because things such as internet banking would be revolutionised. Online returns to VAT, PAYE and income tax portals would be made viable because those things all rely on sufficiently fast communications for them to create a proper handshake and get a connection.

Before we get bogged down in the technicalities of up or down speeds, I would like to mention a word which has been implied but not mentioned before by other noble Lords: capacity. I know about capacity because, at certain times of day, I cannot get any internet access at all. I may as well go away and make a cup of coffee and a sandwich while it tries to do an initial start-up. Some while ago one of my office tenants left, specifically because for their small graphic design company the broadband speed was so utterly woeful that a member of staff had to take the material home with them to Worthing and send it from there. There are real problems with this because in West Sussex there are a very large number of microbusinesses operating from home. There are tens of thousands of home-workers in West Sussex alone, according to the information that I have been given by the county council.

Since the separation of BT and Openreach, seemingly the two do not talk to each other—at least, not very effectively—and I wonder quite what gives there. I know this because my wife is very often the one who is at home, trying to get some answers out of BT. Is the tenant’s application for a faster service being processed? Might we get one as well, and why do the neighbours 200 yards down the road have one? When she asks, “Who do I go to?”, BT’s reply is, “We don’t really deal with that side of the thing—that’s Openreach, because we deal only with the cabling”. Can we cut through exactly who provides what and get end-to-end configuration supplier to user? Were this a rail franchise, I think it highly likely that it would long since have been stripped of its operating licence.

What is the problem? Where is the Government’s willingness to impose this USO that we have talked about for a very long time? I would like to think that we will get somewhere with this order, but I remain unconvinced because all the things that have been done in the past have simply been ignored. There are people like me and others up and down the country who are fed up with this whole system. As has been mentioned by other noble Lords, you seem to be able to get a much better signal elsewhere. In my case, it was in the middle of the Peloponnese, somewhere in Greece, where I could get a 4G signal and have a conversation with my daughter who had some problem. That is going back a few years now, yet in a reasonably affluent and well-heeled part of West Sussex, you cannot do it.

Can we have a complete outlawing of “up to” speeds? That term is a smokescreen of the first order. All it does is allow providers to conceal poor performance. Will the Minister turn his mind to these things and say what will happen about giving this measure proper teeth so that we can start seeing some real results, not at some time two or three years hence, but in the next two, three, four months? The Government issue permits and licences and are responsible for governance here, but even if they were not, there is reason to intervene where there is market failure and there has been market failure here. There seems to have been a concentration on people streaming videos—or whatever it is they want to do—from Netflix and other providers, yet businesses cannot get the sort of download speeds they need for their day-to-day, normal-working-hours operations. I hope the Minister will be able to give us some positive news on that.

[Viscount Waverley (CB)]

My Lords, I have heard the despairing contributions this afternoon. How on earth is the UK going to become “global Britain”, which is the aspiration post Brexit?