Asked by: Alex Brewer (Liberal Democrat - North East Hampshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what assessment she has made of the adequacy of Capita’s performance in administering the Civil Service Pension Scheme; and what steps she is taking to improve service levels.
Answered by Anna Turley - Minister without Portfolio (Cabinet Office)
In November 2023, the Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita. This was under the previous government. The Scheme transferred to Capita on 1 December 2025. We are aware that Capita’s current performance is having a detrimental impact on some members.
We are working urgently with Capita to resolve these issues, and to ensure that civil servants, both former and serving, receive the quality of service and support they deserve.
We have established a cross-departmental team to work with Capita to develop and implement a recovery plan. Alongside this, Capita is increasing staffing in key areas, to increase processing times in relation to new retirements and support for members, particularly those impacted by delays.
Asked by: Alex Brewer (Liberal Democrat - North East Hampshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what recent progress he has made on reducing the time taken to provide full compensation to people affected by the infected blood scandal; and what steps he is taking to ensure compensation is provided to victims before they die.
Answered by Nick Thomas-Symonds - Paymaster General and Minister for the Cabinet Office
The delivery of compensation is a matter for the Infected Blood Compensation Authority (IBCA). Whilst the roll out of the scheme is an operational decision for IBCA as an independent body, I fully support their commitment to moving forward as swiftly as possible and as the Minister, I stand ready to help and assist in any way I can to speed up the payments.
IBCA has paid over £96 million in compensation. In April, IBCA wrote to all those who are living with infection and registered with a support scheme and asked those who have less than 12 months to live to come forward. IBCA is now prioritising claims for those who are living with infection and registered with a support scheme and nearing the end of their lives. Going forward, IBCA has outlined that it is aiming to contact an average of 100 people to begin their claim every week. At that rate, they expect to have brought in to claim all those who are infected and registered with a support scheme this calendar year. The Government expects IBCA to begin payments to people who are affected by the end of this year.