Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many green deal agreements were issued by Home Energy and Lifestyle Management Ltd (HELMS) for the purposes of installing external building insulation in each constituency in (a) England and (b) Wales.
Answered by Anne-Marie Trevelyan
The number of Green Deal plans provided by Home Energy & Lifestyle Management Ltd which included External Wall Insulation in England and Wales by parliamentary constituency are shown in the table below.
In order to manage the risk of revealing personal or commercial data, our approach is not to release non-zero counts of less than five for a small geographic area. Items marked * are small and have been supressed to achieve this disclosure control.
Parliamentary constituency | Green Deal Plans |
Bristol North West | 21 |
Chippenham | * |
Coventry North West | * |
Coventry South | * |
Esher and Walton | * |
Gloucester | * |
North Herefordshire | * |
North Swindon | 41 |
Reading West | * |
South Swindon | 13 |
Worcester | * |
England total | 90 |
Newport East | 7 |
Newport West | 16 |
Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the total value is of Green Deal loans sold by Home Energy and Lifestyle Management Ltd (a) excluding and (b) including fees and interest.
Answered by Kwasi Kwarteng
The then Secretary of State Greg Clark delegated initial reviews of complaints about mis-selling to the Financial Ombudsman Service under section 32 of the Energy Act 2011 on 24th October 2018, and as such the Department does not hold data on the total value of Green Deal Loans, whether taken out with Home Energy and Lifestyle Management Ltd (HELMS) or any other Green Deal Provider.
The Financial Ombudsman Service’s consideration of complaints is part of the wider review process. Responsibility for deciding whether a breach has occurred and, if so, whether a sanction should be imposed rests with the Secretary of State, in line with the requirements of the Framework Regulations.
Under this delegation the Financial Ombudsman Service has made recommendations regarding 143 complaints about HELMS. Recommendations may cover whether to cancel or reduce loans, or cover other matters, such as whether to conclude that there have been breaches of the Green Deal Framework regulations. For 69 of these complaints, the Financial Ombudsman Service recommended cancellation.
Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, on what date he or his predecessor delegated the initial review of mis-selling allegations against HELMS to the Financial Ombudsman Service under section 32 of the Energy Act 2011.
Answered by Kwasi Kwarteng
The then Secretary of State Greg Clark delegated initial reviews of complaints about mis-selling to the Financial Ombudsman Service under section 32 of the Energy Act 2011 on 24th October 2018, and as such the Department does not hold data on the total value of Green Deal Loans, whether taken out with Home Energy and Lifestyle Management Ltd (HELMS) or any other Green Deal Provider.
The Financial Ombudsman Service’s consideration of complaints is part of the wider review process. Responsibility for deciding whether a breach has occurred and, if so, whether a sanction should be imposed rests with the Secretary of State, in line with the requirements of the Framework Regulations.
Under this delegation the Financial Ombudsman Service has made recommendations regarding 143 complaints about HELMS. Recommendations may cover whether to cancel or reduce loans, or cover other matters, such as whether to conclude that there have been breaches of the Green Deal Framework regulations. For 69 of these complaints, the Financial Ombudsman Service recommended cancellation.
Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many recommendations the Financial Ombudsman Service has made to him in relation to HELMS complaints in its role delegated under section 32 of the Energy Act 2011 to carry out the initial review of mis-selling allegations against a green deal provider.
Answered by Kwasi Kwarteng
The then Secretary of State Greg Clark delegated initial reviews of complaints about mis-selling to the Financial Ombudsman Service under section 32 of the Energy Act 2011 on 24th October 2018, and as such the Department does not hold data on the total value of Green Deal Loans, whether taken out with Home Energy and Lifestyle Management Ltd (HELMS) or any other Green Deal Provider.
The Financial Ombudsman Service’s consideration of complaints is part of the wider review process. Responsibility for deciding whether a breach has occurred and, if so, whether a sanction should be imposed rests with the Secretary of State, in line with the requirements of the Framework Regulations.
Under this delegation the Financial Ombudsman Service has made recommendations regarding 143 complaints about HELMS. Recommendations may cover whether to cancel or reduce loans, or cover other matters, such as whether to conclude that there have been breaches of the Green Deal Framework regulations. For 69 of these complaints, the Financial Ombudsman Service recommended cancellation.
Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many recommendations of loan cancellation the Financial Ombudsman Service has made in relation to HELMS complaints in its role delegated under section 32 of the Energy Act 2011 to carry out the initial review of mis-selling allegations against a green deal provider.
Answered by Kwasi Kwarteng
The then Secretary of State Greg Clark delegated initial reviews of complaints about mis-selling to the Financial Ombudsman Service under section 32 of the Energy Act 2011 on 24th October 2018, and as such the Department does not hold data on the total value of Green Deal Loans, whether taken out with Home Energy and Lifestyle Management Ltd (HELMS) or any other Green Deal Provider.
The Financial Ombudsman Service’s consideration of complaints is part of the wider review process. Responsibility for deciding whether a breach has occurred and, if so, whether a sanction should be imposed rests with the Secretary of State, in line with the requirements of the Framework Regulations.
Under this delegation the Financial Ombudsman Service has made recommendations regarding 143 complaints about HELMS. Recommendations may cover whether to cancel or reduce loans, or cover other matters, such as whether to conclude that there have been breaches of the Green Deal Framework regulations. For 69 of these complaints, the Financial Ombudsman Service recommended cancellation.
Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the total value is of all Green Deal loans taken out by consumers (a) without fees and interest and (b) including fees and interest.
Answered by Kwasi Kwarteng
The Department does not hold data on the total value of Green Deal loans, whether taken out with Home Energy and Lifestyle Management Ltd (HELMS) or any other Green Deal Provider.
The then Secretary of State Greg Clark delegated initial reviews of complaints about mis-selling to the Financial Ombudsman Service under section 32 of the Energy Act 2011 on 24th October 2018. Their consideration is part of the wider review process. Responsibility for deciding whether a breach has occurred and, if so, whether a sanction should be imposed rests with the Secretary of State, in line with the requirements of the Framework Regulations.
Under this delegation the Financial Ombudsman Service has made recommendations regarding 143 complaints about HELMS. Recommendations may cover whether to cancel or reduce loans, or cover other matters, such as whether to conclude that there have been breaches of the Green Deal Framework regulations. For 69 of these complaints, the Financial Ombudsman Service recommended cancellation.
Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)
Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, what the average response time is from the Green Deal Ombudsman on a complaint about Green Deal mis-selling once an acknowledgement has been received.
Answered by Kwasi Kwarteng
Where mis-selling complaints have not been dealt with to the consumer’s satisfaction by the Green Deal Provider, they are routinely handled by the Financial Ombudsman Service. We do not hold data on response times for either the Green Deal Ombudsman or the Financial Ombudsman Service.