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Written Question
Pension Credit: Applications
Monday 4th December 2023

Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 28 November 2023 to Question 3498 on Pension Credit: Applications, what steps his Department is taking to modernise the Pension Credit application process.

Answered by Paul Maynard

Citizens currently have the choice of three routes to make an application to Pension Credit, online, by phone or by paper. Through our Service Modernisation Programme, DWP aims to further improve the process of claiming Pension Credit based on user research with customers and their representatives.


Written Question
Pension Credit: Applications
Tuesday 28th November 2023

Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if his Department will make an assessment of the effectiveness of the application process for Pension Credit; and if he will take steps to help increase the accuracy of decisions made on Pensions Credit applications.

Answered by Paul Maynard

The Department regularly looks at the effectiveness of its Pension Credit claims processes. A Quality Framework is used to assess the accuracy of Pension Credit decisions and this informs operational learning and continuous improvement. Pension Credit is being modernised and user research is integral to our design for modernising the Pension Credit application processes to ensure the effectiveness and accuracy of Pension Credit application processes.


Written Question
Members: Correspondence
Wednesday 7th June 2023

Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, when his Department will respond to the letter sent by the hon. Member for Glasgow North East to the Parliamentary Under Secretary of State and Minister for Pensions, dated 24th March 2023.

Answered by Mims Davies - Shadow Minister (Women)

A reply to the correspondence from the hon. Member was sent on 3 May from the relevant Minister.


Written Question
Pension Credit
Monday 6th March 2023

Asked by: Anne McLaughlin (Scottish National Party - Glasgow North East)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will publish the updated uptake figures for Pension Credit for the period March 2022 to March 2023.

Answered by Laura Trott - Shadow Secretary of State for Education

In March we will publish the Family Resources Survey for 2021/22. Following this, work will begin to assess whether the data can produce new take-up estimates. In line with the UK Statistics Authority Code of Practice for Statistics I will provide an update at this stage. 2022/23 take up will be published as normal in Autumn 2024.


Speech in Commons Chamber - Tue 08 Nov 2022
State Pension Triple Lock

"Is the hon. Gentleman aware of the work done by Loughborough University that was commissioned by Independent Age? It stated that if everybody who was entitled to pension credit claimed it, that would cost an extra £2 billion. I understand that that is a lot of money, but it also …..."
Anne McLaughlin - View Speech

View all Anne McLaughlin (SNP - Glasgow North East) contributions to the debate on: State Pension Triple Lock

Speech in Commons Chamber - Tue 08 Nov 2022
State Pension Triple Lock

"The £650 cost of living grant to those on pension credit is great, and would have been a great incentive to get that other 30% to 40% to sign up for pension credit. We know that some people feel that they should not do it, and we need to persuade …..."
Anne McLaughlin - View Speech

View all Anne McLaughlin (SNP - Glasgow North East) contributions to the debate on: State Pension Triple Lock

Speech in Commons Chamber - Tue 08 Nov 2022
State Pension Triple Lock

"The 19 December deadline only allows people to get £324. I will be getting my constituents to sign up for that on the basis of the £324, but I am asking whether somebody who applies until the end of March can get the whole amount of £650, which is a …..."
Anne McLaughlin - View Speech

View all Anne McLaughlin (SNP - Glasgow North East) contributions to the debate on: State Pension Triple Lock

Speech in Westminster Hall - Wed 26 Oct 2022
Pension Credit and Cost of Living Support Grant

"I beg to move,

That this House has considered pension credit and the cost-of-living support grant eligibility period extension.

It is a pleasure to serve under your chairmanship, Mr Dowd. I am not going to go through all the stats that demonstrate that far too many older people live in …..."

Anne McLaughlin - View Speech

View all Anne McLaughlin (SNP - Glasgow North East) contributions to the debate on: Pension Credit and Cost of Living Support Grant

Speech in Westminster Hall - Wed 26 Oct 2022
Pension Credit and Cost of Living Support Grant

"I could not agree more with the hon. Gentleman. It is really important that we monitor it. We are talking about the people in these four countries who are the very poorest and really need that help.

The former Prime Minister, the right hon. Member for South West Norfolk (Elizabeth …..."

Anne McLaughlin - View Speech

View all Anne McLaughlin (SNP - Glasgow North East) contributions to the debate on: Pension Credit and Cost of Living Support Grant

Speech in Westminster Hall - Wed 26 Oct 2022
Pension Credit and Cost of Living Support Grant

"To clarify, I was blaming individual politicians and sections of the media for besmirching the character of people in receipt of social security payments. I am not suggesting that the UK Government are doing that. What was the increase in the number of people applying for pension credit after that …..."
Anne McLaughlin - View Speech

View all Anne McLaughlin (SNP - Glasgow North East) contributions to the debate on: Pension Credit and Cost of Living Support Grant