Crime and Policing Bill

Baroness O'Grady of Upper Holloway Excerpts

Wednesday 4th March 2026 Lords Chamber

[Lord Hogan-Howe (CB)]

My Lords, I have added my name to this amendment because it is trying to achieve consistency in law. At the moment, the law protects a retail worker more, when in fact those who provide services are doing exactly the same thing. Broadly, they deal with the public and they are trying to get rules enforced. They are just trying to make sure that things work well.

My reading of the present advice on providing protection to retail workers is that they are protected if they provide goods, but not if they provide services. The consequence of that is that people who, for example, work in betting shops, theatres and cinemas do not receive the same protection that they would receive if they were providing that same retail worker service and also providing goods, and that seems inconsistent. Then there is the further group of workers that the noble Lord, Lord Hendy, referred to: people who work in transport, such as taxi drivers. All of them face people who are often affected by drink or drugs, for example, and have to challenge bad behaviour, but they do not receive this protection. That seems odd. I find it odd that the Government do not want to protect that group of workers in the same way. For reasons of consistency, and because the workers I have described—those who work in betting offices, for example, where you get some pretty bad behaviour at times—deserve that protection, they ought to be included.

My final point is that although the present legislation excludes wholesale workers—should I name the companies? Perhaps not—you only get access to some of these wholesale or, I would say, retail sites by joining a club; you do not pay any money. I think we all know the ones I am talking about, where you get access to better prices merely by joining the club. Apparently, that is not retail. I think it is pretty much like retail. They still get bad behaviour on these sites. For all those reasons, I think this amendment regarding public-facing workers is a good idea and I encourage the Government to support it for the sake of consistency for those who provide services to us.

[Baroness O’Grady of Upper Holloway (Lab)]

My Lords, I will be very brief, partly to remind all noble Lords that the shop workers’ union, USDAW, under Joanne Thomas, the current leader, Paddy Lillis before her and, indeed, John Hannett—the noble Lord, Lord Hannett—has campaigned for years for freedom from fear for a predominantly female workforce facing violence at work. As we have heard, that got a lot worse through Covid. At the time, USDAW was pressing for legislation; nobody listened. I have to commend the Government for listening to the campaign from the grass roots all the way up to the top of USDAW for that protection for workers in that industry.

Having said that, I have looked at the very latest figures from the Health and Safety Executive and from the Labour Force Survey, which show that public-facing workers across a number of industries, sectors and jobs disproportionately face violence at work. More than that, I have heard it from workers themselves. Bus workers, transport workers and hospitality workers have been spat at, assaulted and threatened. I also alight on transport workers, because they too perform a significant act of public service in the work they do. They often face real threats and real assaults because of the job that they do.

I share my noble friend Lord Hendy’s hope that, even if the Government cannot support this amendment, my noble friend the Minister could at least commit to talk to colleagues in the relevant departments to get us around the table to look at a real strategy for prevention of violence and enforcement of the laws we have. Many workers still feel unsafe going to work to earn a living and no worker should face that threat at work.

[Baroness Doocey (LD)]

My Lords, we strongly support the creation of a specific offence of assaulting a retail worker. It sends an important signal to those working in shops at a time when shop theft has surged and the risks to staff have grown. But if this measure applies only to those who work in shops, we risk sending an unintended message to other front-line staff that they somehow count for less.

The Minister previously gave three reasons for rejecting the noble Baroness’s amendment in Committee. First, he said that the case is especially strong for shop workers because they enforce age-restricted sales and are on the front line of theft. We agree that shop workers are at particular risk—that is why we support these clauses—but many other public-facing workers also enforce rules, refuse service and challenge bad behaviour. They too attract anger and sometimes violence.

Secondly, the Minister said that a narrow definition of retail worker is needed for legal clarity, while suggesting that some hospitality workers might be covered by the definition of retail premises in Clause 38. In practice, that causes new uncertainty. It is hard to justify protection for a worker in a café inside a supermarket but not for one in a café next door to a supermarket.

--- Later in debate ---

[Lord Hanson of Flint (Lab)]

We have clearly defined in the Bill what we believe a retail worker is. I accept that there are areas of interpretation for the courts, such as, for example—we have discussed this with colleagues outside the House—whether a post office is covered by the retail worker provision. Somebody might walk into a post office to buy Christmas cards or birthday cards and go to the post office counter—is that a retail worker? Those are areas where there may be some interpretation, but we have identified this as tightly as we can. It is a straightforward clause that defines a retail worker. I commend it, given that there has been a considerable amount of work by the Home Office in drafting the amendment, after a considerable amount of work by retail organisations and trade unions to develop the campaign.

I go back to my point that all attacks on all staff are unacceptable. Other areas are covered, but the reasons I mentioned on the specific provision of upholding legislation are why we have put in a specific offence against retail workers. That is why I commend those clauses to the House. I ask the noble Baroness—although I understand that she cannot do this—at least not to push her amendment to a vote.

[Baroness O'Grady of Upper Holloway (Lab)]

Before the Minister sits down, I think there was appetite among many of us to see the beginnings of a strategy for each sector that we know is facing rising violence. I know that that is not within the gift of the Minister, but a request to talk to Ministers and get people around the table in those sectors so that we can deal at a strategic level with the causes of violence, as well as big issues such as resources for enforcement, would go a long way to give comfort to people that this is the beginning of a conversation about how we deal with violence against working people.

[Lord Hanson of Flint (Lab)]

As I said to the House, I do not support, encourage or condone any violence against anybody under any circumstances. The public-facing workers are covered by two pieces of legislation; we are adding a specific offence for retail workers, for the reasons I have outlined. I have met personally with a range of bodies that the noble Baroness has brought before us. I understand that my noble friend Lord Hendy of Richmond Hill has met organisations and met and discussed issues with my noble friend Lord Hendy, who is here today, and will continue to do so. However, this campaign on the clauses in the Bill has been a long time in gestation—it has taken 15 and 16 years to get where we are today—and I want to get them over the line, so I cannot accept the amendments that the noble Baroness has introduced. I ask her to withdraw her amendment but if she puts it to the vote, I shall have to ask my noble friends to join me in voting against it.