Train Operators’ Revenue Protection Practices Review

Baroness Pidgeon Excerpts

Thursday 17th July 2025 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

The new east coast main line timetable includes several big improvements, such as knocking over a quarter of an hour off the direct journey to Edinburgh and a service to Newcastle of three trains an hour, which is considerably in excess of the service on the Metropolitan line to Amersham. That is the objective of a railway timetable which is to serve the biggest flows with the best train service. In respect of Darlington and Northallerton, the noble Baroness knows that, in fact, Darlington will have more through-trains to London in December than it does now, as will Northallerton. Some of the other journeys will need a change, and the timetable is arranged to make the best of all those journeys while producing the benefits that I described.

[Baroness Pidgeon (LD)]

My Lords, passengers are fed up with the complexity of rail fares and of the terms and conditions of tickets. When will passengers see a simpler, transparent new range of tickets ahead of Great British Railways coming into operation?

[Lord Hendy of Richmond Hill (Lab)]

The noble Baroness is right to describe it as a mess. We are not waiting for Great British Railways. LNER’s changes to long-distance fares, which have been introduced progressively, have resulted in considerably greater passenger satisfaction with the way in which the fares are arranged now compared with before. I am expecting to see similar arrangements on the west coast main line and on Great Western in due course. I think the noble Baroness knows that we are rolling out pay-as-you-go in urban areas, as well as in London and the south-east. It is a long and complex job, and it is not helped by the fact that, fundamentally, the fares system has not changed since the railways were privatised. We are on it, and we are working hard at it.