Online Anonymity

Caroline Dinenage Excerpts

Wednesday 13th January 2021 Westminster Hall

[The Minister for Digital and Culture (Caroline Dinenage)]

It is a great pleasure, Ms McVey, to serve under your stewardship for the first time—I hope the first of many. I wish to put on the record my thanks to my right hon. Friend the Member for East Hampshire (Damian Hinds) for securing the debate, and I thank my hon. Friend the Member for Stroud (Siobhan Baillie) for taking the baton so brilliantly and moving the debate forward.

Anonymous abuse online is such an important issue, and one that the Government and I take incredibly seriously. I feel that the Government’s work on online harms is more important now than ever, because, as my hon. Friend the Member for Stroud articulated, the online world, the digital world, has been very much the solution to so many of our problems since the outbreak of the pandemic. It has enabled us to learn online, to work online, to socialise online and to be entertained online, but it has also been the cause of a whole range of problems. That is what we need to seek to protect people against through our online harms work.

I also put on the record my thanks to my hon. Friend the Member for Stroud for standing up to some of the dreadful abuse that she has received online—for committing the awful crime of becoming a mother. It just goes to show the depths to which people will stoop to undermine our democratic way of life. In fact to operate much more democratically and better represent the people of this country we should of course have representatives among everyone, across society, including mums. The fact that she should be attacked for that is outrageous and I thank her for sharing her experiences with us so we can understand the depths to which some people will stoop, to prepare their own particular barbs. I also loved the post that she shared about her nephew, Rhys, a very joyful photograph of somebody who had just had a vaccination. Please do not ever let these dreadful people stop her making such posts, because I think they give heart and encouragement, and sustain others through an incredibly difficult period of time.

The Government recognise that there are users who hide behind this veil of anonymity to abuse others online. A minority of internet users rely on anonymity to spout hatred to, at the moment, spread anti-vax content—I have just come from a meeting about that—and to encourage dreadful things: to encourage others to self-harm or take their life. There are people up and down this country—I have spoken to the parents of young people—who have been put through the most extreme misery and have even taken their lives as a result of that, and I know that Members of Parliament are not immune in any way from such abuse from anonymous individuals. In fact, it happens across a range of different parts of society.

As, I think, the hon. Member for Ellesmere Port and Neston (Justin Madders) said, in the first half of 2020, the Community Security Trust recorded an increase in online antisemitic abuse—the highest ever recorded. Much of that abuse was carried out anonymously. That behaviour is absolutely unacceptable and we are clear in the Department for Digital, Culture, Media and Sport, and right across Government, that being anonymous online does not give anyone the right to abuse others. That is why we are taking steps through the online harms regulatory framework, but also through other aspects of Government work, to ensure that online abuse, whether anonymous or not, is addressed.

Our starting point, as the hon. Member for Newcastle upon Tyne Central (Chi Onwurah) pointed out, is that companies must take action against harmful anonymous abuse online, but at the same time it must be recognised that anonymity is important for many vulnerable individuals who want to protect their identity, such as, as has been said, a victim of domestic abuse who wants to seek support anonymously, a young person or child who is questioning their sexuality and does not want their parents to know, a whistleblower from a range of potential backgrounds, or a journalist from a country where their life could be in danger for sharing their words. To correct the hon. Lady, the Government are not evading those sorts of trade-offs. We want to confront them head on, and we hope that the measure in question will be a good starting point, to enable us to begin doing it.

A range of important issues have been raised today and I want to speak further to some of them, to outline how the Government are addressing them. If I do not reach all the answers, because I do not necessarily have all the facts and figures in front of me, I will write to the Members I miss out.

In December, we published the full Government response to the Online Harms White Paper consultation, setting out the new expectations on companies to keep their users safe online. The new framework will give digital businesses robust rules of the road that they can follow, so that we can seize the brilliance of modern technology that I have talked about, to improve our lives without fear, threat, discomfort or misery. Social media websites, apps and other services that host user-generated content or things that allow people to talk to one another online will need to remove and limit the spread of illegal content such as child sexual abuse, terrorist material and suicide content. All companies will need to tackle illegal anonymous abuse on their services and all companies will also need to assess the likelihood that children will access their services. If they do, the companies will need additional protections for them. Companies that provide services with the largest audiences or with the highest-risk features will have a legal responsibility to take action in respect of content or activity that is legal, but harmful to adults. This is because certain functionalities, such as the ability to share content widely or to contact users anonymously, are much more likely to give rise to harm, and the regulator, Ofcom, will set out in codes of practice how companies can fulfil this duty of care. This will include what measures are likely to be appropriate in the context of private communications. This could include steps towards making services safer by design, and we know that the technology in this area is improving all the time: it is becoming much easier to get people to prove who they are, verify their age, and do things like that. We are really keen on making sure we can use this technology to limit the ability of anonymous adults to contact children, for example, and for a range of other purposes as well.

We are working at pace to move forward with this online harms work. DCMS and the Home Office are working together to prepare this legislation, and it will be ready this year. It is absolutely vital that we get it right, for all the reasons that have been articulated by the small—but beautifully formed—number of people in this room today.

[Chi Onwurah]

Will the Minister give way?

[Caroline Dinenage]

I will get to the end of my sentence, then I will absolutely give way. We want all parliamentarians to feed into this significant and important piece of work, so this is a starting point. We will continue to work with Members of both Houses to listen to their concerns as we move forward, and as hon. Members will be aware, the Secretary of State is minded to undertake legislative scrutiny on this. We want that to start quite shortly.

[Chi Onwurah]

I did not mean to interrupt the Minister in full flow; indeed, I am grateful for the way in which she is responding to the many issues that have been raised. There was an exchange today about whether or not exceptions to the online harms legislation would be enabled through trade deals with the US, for example, and there seemed to be some confusion over that. I wondered whether the Minister would like to take the opportunity to clarify that point.

[Caroline Dinenage]

I am grateful to the hon. Lady for giving me the opportunity to do so. We absolutely stand by our commitment on online harms, and are completely dedicated to it, so nothing in any trade deal—particularly the US trade deal, given that so many of these big social media companies originate there—will impact that. We will continue to promote appropriate protections for consumers online and ensure that internet users, particularly children, are safeguarded from harms. We are keen to maintain very high standards of protection for personal data, including when it is transferred across borders, and those data protection standards would never be lowered as a result of any deal with the US. I hope that that reassures the hon. Lady about our position, and I am grateful that she has given me the opportunity to put that on record.

The other thing I want to put on record is that we are very passionate about our belief, and our willingness to put out there, that companies should not wait for legislation to be in place before they start taking action to tackle online harms. I have said many times that this legislation is coming down the track, and we are not the only country in the world that is bringing forward such legislation. A vast range of measures are already available for platforms to use that could keep their users much safer online, if they want to. To help them with that, alongside the full Government response, we have published interim codes of practice on things such as preventing terrorists’ use of the internet and child sexual exploitation and abuse. Those codes of practice are voluntary, but are designed to bridge the gap until the regulator is operational, fully up and running, and able to produce its own statutory codes. My strong message to online providers is that they should start getting their house in order now, rather than wait for the legislation to bring that about.

Of course, being anonymous online does not give anybody the right to abuse others. The police have a range of legal powers to identify individuals who attempt to use anonymity to escape sanctions for online abuse where the activity is illegal; I have not heard before that Twitter charges for supporting that work, but I will certainly look into it. The Investigatory Powers Act allows police to acquire communications data such as an email address and the location of the device from which the illegal anonymous abuse was sent, and they can use that data as evidence in court. In fact, in 2017-18, the majority of communications data requests from public authorities were for subscriber information. Subscriber information requests seek to identify the user of a telephone, an email address or a social media account, for example. In 96% of cases, the applicant identified the subject of the request as the suspect in the investigation.

The Government are undertaking a review with law enforcement to ensure that the current powers that it has are sufficient to tackle illegal anonymous abuse online. Because the online world is so fast-moving, we want to ensure that our law enforcement agencies are fully equipped to be able to do that. The outcome of that work will inform the Government’s position in relation to illegal anonymous abuse online and, of course, the online harms regulatory framework.

In addition, to ensure that the criminal law is fit for purpose to deal with online abuse, we have instructed the Law Commission to review existing legislation on abusive and harmful communications. The commission has highlighted in its consultation the fact that it acknowledges that anonymity online often facilitates and encourages abusive behaviours. It combines with—the hon. Member for Ellesmere Port and Neston pointed this out—the lack of restraint that an individual feels when they are communicating online, compared with communicating in person.

I have had experience of that myself. People have posted on Facebook, “I’m going to go and see that Ms Dinenage and give her a piece of my mind. I’m turning up here, at this time, on this date. I’m going to be there.” That has never materialised in real life, for which I am very thankful, but you can imagine how frightening it is. People have a lot of bravado when hidden behind a screen or keyboard, and it is very difficult to know whether that bravado could tip over into real life. There is a lack of restraint online, compared with in person, and abusive behaviours such as pile-on harassment and cyber-flashing are much easier to engage in, at a practical level, via the anonymity of these platforms.

As part of the review, the Government have asked the Law Commission to examine how the criminal law will address the encouragement or assistance of self-harm as well. That is something that is incredibly distressing. As the Minister who took over this role, I have found that one of the hardest conversations that I have had to have is with young people who have been incited to self-harm or, indeed, to take their own life online.

The Law Commission has consulted on its proposed reforms, and a final report is expected early this year. We are going to consider very carefully using the online harms legislation to bring its final recommendations into law where it is appropriate to do so. We are really committed to tackling all harms online, including anonymous abuse. The hon. Member for Newcastle upon Tyne Central talked about sanctions. We want to ensure that Ofcom has the ability to use sanctions. They are tough—up to 10% of global turnover. We will not shy away from that—it is more than is being proposed by the equivalent European legislation, for example—because we know that anonymous abuse can have such a significant impact on victims. We have all seen a little bit of it ourselves, but we know that there are people outside the House who are much more broadly affected than we are. Whether someone is a member of the public, a high-profile public figure or a child subject to the most awful abuse outside the school gates, where they just cannot escape it, it is really important that we have a regulatory framework that adequately addresses this issue, while also protecting the value of freedom of expression. We have always to keep that in our minds as well. It is vital that we tread that line very carefully. It is vital that we get the legislation right.

We want all parliamentarians to be able to feed into this really significant and important piece of work. As the hon. Member for Newcastle upon Tyne Central said, there would have been a lot more people here today in normal circumstances. My door is always open, because I want to continue to work with Members of both Houses to listen to their concerns as we move forward.

[Chi Onwurah]

I thank the Minister for giving way again, and thank her again for the tone in which she is responding to issues. May I summarise the position—without putting words in the Minister’s mouth—by saying that online anonymity is not currently directly addressed in the proposed legislation, but it could be if there was thought to be sufficient reason to do so? Is that a fair summary?

[Caroline Dinenage]

That will be addressed in a number of the broader protections. I was very taken with what the hon. Member said—I wrote down the words she used—about the importance of the right to identity, as well as the right to anonymity.

We really want to get this piece of legislation right. The other day, somebody raised with me the analogy of the invention of the motorcar. The internet is such a big invention that it is almost like that. With the advent of the motor car, we did not put in place seatbelts, airbags, the highway code or even the driving test—my grandfather did not take one—from the outset. Some of those innovations had to come down the track, but I really want to put in place as many protections for the internet from the outset as we can. I want to make this piece of legislation as robust, powerful, far-reaching and successful as possible. That is why I am not taking anything off the table. I want genuinely to put this legislation through pre-legislative scrutiny, take the comments of both Houses and ensure that, when we move forward, we do so in the best possible way. That is why we will continue to keep the area of anonymity under review as we progress with the online safety legislation.