Oral Answers to Questions

Chris Vince Excerpts

Thursday 20th November 2025 Commons Chamber

[Keir Mather]

The hon. Gentleman should know that, through the Railways Bill, we are building a system that will ensure that passenger accountability sits at the very heart of how this railway operates. I would be grateful if he could illuminate to me how constituents of his and constituents across the country are served by the previous system, under which people could not get a train where they needed to go, were plagued by strikes and had ticketing systems that did not work. We are setting up, through Great British Railways, a tough passenger watchdog that can have minimum standards and statutory advice for the Secretary of State and put passengers back at the heart of our railways.

[Chris Vince (Harlow) (Lab/Co-op)]

7. What steps she is taking to ensure that Great British Railways holds consultations with passengers.

[The Parliamentary Under-Secretary of State for Transport (Keir Mather)]

Passengers will be at the heart of Great British Railways, and it will have a statutory duty to promote the interests of passengers in decision making. GBR will also be required to consult the passenger watchdog when developing its integrated business plan and key policies and procedures that significantly impact on passenger experience.

[Chris Vince]

May I welcome the extension of contactless payment to Harlow Town, Harlow Mill and Roydon railway stations in my constituency? That is making travel simpler and ensuring the best value for passengers. How will the Minister ensure that GB Railways continues to ensure that passengers are at the heart of decision making? Will he personally join me in my campaign to ensure that there are less cancellations of trains to Roydon station in my constituency?

[Keir Mather]

I am very pleased to hear that my hon. Friend’s constituents are benefiting from contactless payment, but he is right to urge us to go further in ensuring that GBR improves passenger experience and delivers on the priorities of the travelling public. We are committed to improving ticketing further through expanding pay-as-you-go beyond the stations at which it is already in use. Through the long-term rail strategy and its general duties, GBR will be incentivised to support innovation and deliver for passengers right across the country, including in Harlow.