Oral Answers to Questions

Debate between Christine Jardine and Margot James

Thursday 4th July 2019 Commons Chamber

[Margot James]

I will certainly help my hon. Friend. He points out that suburban and urban areas have a really worrying lack of access not so much to superfast, but certainly to decent speeds. We are incorporating those via incentives to the private sector to connect. That is now going very well indeed, with Openreach alone connecting 20,000 premises a week.

[Christine Jardine (Edinburgh West) (LD)]

As more and more of our banks are closing branches across the country, it is becoming vital for people, particularly in rural areas, to have access to online facilities and good broadband. The way this has been rolled out, particularly in Scotland, has not suited rural communities. Can the Minister assure me that there will be discussions with the Treasury, the Scottish Government and the local authorities that will be involved in the future to ensure that our communities in Scotland actually get a better service and are able to access finances?

[Margot James]

I sympathise with the hon. Lady. Unfortunately, there have been appalling delays to the procurement system underpinning the Scottish Government’s R100—Reaching 100%—programme. I am reliably informed that they are almost at the end of that process and that they are about to award contracts this autumn. It has been a painful process, but my officials have been discussing it with the Scottish Government, and I am confident that it will be improved. We also have programmes from my Department that are already rolling out in Scotland.

Ticket Touting: Musical Events

Debate between Christine Jardine and Margot James

Wednesday 2nd May 2018 Westminster Hall

[Margot James]

I thank my hon. Friend for his intervention. We are in constant contact with the industry. My officials have been in touch with the major event organisers UK Music to get the message out there that this is a powerful tool, which event managers and primary ticketers can use to oblige secondary sites to include the unique number on anything that they offer for resale.

I am also pleased, because I had personal involvement in this in my previous job at the Department for Business, Energy and Industrial Strategy, that last week I laid the draft regulations under section 106 of the Digital Economy Act, making a provision to ban the use of bots, and the purchase and resale—for profit—of more tickets than provided for by caps set by event organisers. I hope that that will be successful as well. Of course, the legislation has to be properly enforced.

[Christine Jardine (Edinburgh West) (LD)]

Will the Minister tell me why the reselling of music venue tickets, which as we have heard is hugely damaging to the industry, is not comparable with sports tickets? It is actually illegal to have secondary sales on those.

[Margot James]

I think the hon. Lady is slightly mistaken. I believe it is only professional football that has that protection, for historical reasons. The rest of sport is dealt with in the same way as the music industry.

I welcomed the CMA’s announcement last week, as part of its ongoing enforcement investigation, that it had secured commitments from three of the largest secondary ticketing platforms to provide additional information. It will come as no surprise to hon. Members that the one secondary site that has not yet co-operated is Viagogo, which is controlled from abroad. I believe it is based in Switzerland, which presents an extra challenge. I echo the remarks made by the hon. Member for Perth and North Perthshire, advising customers not to use Viagogo’s services until it comes within the law. The CMA is concerned that all ticketing sites, secondary and primary, accept their responsibilities to consumers.

The Government are also giving approximately £15 million to National Trading Standards for national and cross-boundary enforcement. I welcomed the NTS’s announcement at the end of last year that its officers had conducted raids on a number of properties across the UK, resulting in four people being arrested under suspicion of breaches of the Consumer Protection from Unfair Trading Regulations 2008. I congratulate National Trading Standards and local trading standards officers on their excellent work.

In addition, the Advertising Standards Authority has recently taken action against the main four secondary ticketing websites, banning the misleading presentation of pricing information on those websites. Companies will have to show prices in a clear, transparent and upfront manner before consumers make their purchasing decision. Hopefully, that will put an end to the drip-pricing practice that has been commonplace.

Clearly, enforcement bodies are taking the matter seriously. We are prepared to go after those who flout the law or abuse the ticketing market. The ticketing industry and online platforms need to take action, and we are attacking the situation on a number of fronts.

Google recently introduced new rules for ticket resellers advertising through its AdWords platform, requiring them to be certified. To apply for certification, they will need to comply with a number of rules to improve transparency, and stop implying that they are a

“primary or original provider of event tickets”.

We are getting at them through Google as well, and industry is becoming increasingly adept at using technology to improve the ticketing experience, exerting greater control over the transfer of tickets through the use, for example, of blockchain and “ticketless” tickets attached to fans’ mobile phones.

Delivery Charges (Scotland)

Debate between Christine Jardine and Margot James

Wednesday 20th December 2017 Westminster Hall

[Margot James]

I am not aware of any contact. My office has not had any, but I will find out whether any other offices in my Department have had any contact and write to my hon. Friend with the answer. Obviously this is not a devolved matter, but since he has asked, I will give him the answer.

Online shopping is an increasingly important part of our economy.

[Christine Jardine (Edinburgh West) (LD)]

rose—

[Margot James]

I will give way in a minute, but I want to cover a lot of points made in the debate and I have only 10 minutes or so.

Retailers have legal obligations to be up-front about their delivery charges—where they deliver to, what they charge, and any premiums that apply—before an order is placed, so that consumers at least have the information they need under consumer law and can make informed decisions before purchasing online.

[Christine Jardine]

Does the Minister agree that it is frustrating that Sir Robert Smith, the then MP for West Aberdeenshire and Kincardine, introduced a private Member’s Bill to address this very issue back in 2013—yet here we are, four years down the line, and no progress has been made?

[Margot James]

I certainly understand the hon. Lady’s frustration, and the frustration felt and expressed by other Members of Parliament this afternoon. I was not aware of that, although I was a Member at the time. I missed that private Member’s Bill, but clearly this issue has a lot of history, and is all the more frustrating for that, as the hon. Lady says.

Consumers must have the information needed under consumer law. At the same time, if retailers are to exploit fully the vast market potential of online business, they will need to listen to and respond to the needs of consumers in all parts of the country, developing effective delivery solutions throughout the United Kingdom.

The Government strongly encourage businesses to provide consumers as far as possible with a range of affordable delivery options. It is really up to businesses to determine the most appropriate delivery options for their products.