Bus Stops

Daniel Zeichner Excerpts

Wednesday 9th September 2026 Westminster Hall

[Alex Mayer (Dunstable and Leighton Buzzard) (Lab)]

I beg to move,

That this House has considered standards for bus stops.

It is a pleasure to serve under your chairship, Sir Alec. This is my first time leading a Westminster Hall debate, and there was a degree of excitement in my office last week when the email arrived, alongside another email about a coach debate that I will lead in November. You wait ages for a Westminster Hall debate to turn up and then two come along at once.

Many people in the House know that I bang on about buses, because I think they are brilliant. There are 3.7 billion bus journeys made a year. As is often said, they are the most used form of public transport. I assume that means that bus stops are the most used places for people to hang around waiting for public transport. That is why I believe we should lavish some attention on them, not least because they are all around us. About 86% of people live within a 10-minute walk of a bus stop. The Bus Services Act 2025 gives the Secretary of State brand new powers to look at the location, design and construction of stopping places—bus stops.

[Daniel Zeichner (Cambridge) (Lab)]

My hon. Friend is absolutely right about the location of bus stops. I am so frustrated when I have taken the train to Cambridge, arrive at the station, see the bus, but have to walk 200 yards around the platform, come out of the station and walk 200 yards back to the bus stop, to find the bus has gone. Why are bus stops such a low priority?

[Alex Mayer]

My hon. Friend has a very snazzy station these days. Cambridge station has much improved over the period he has been the Member of Parliament. Having integrated transport matters. The Government’s strategy, Better Connected, talks to the fact that people use more than one form of public transport, so getting from the train to the bus matters greatly, which I will slightly address later.

The Bus Services Act and accompanying guidance tend to focus on accessibility, which is very important.

[Alex Mayer]

The hon. Gentleman makes a good point. I want to encourage as many people as possible to use our bus stops and buses. Seating is important because waiting in comfort makes it more likely that people will choose to use a bus. I am concerned about accessibility, but I also want to ask another question. I want to move beyond, “Can I use the bus stop?” to “Would I like to or choose to use the bus stop?”

I said in my maiden speech that bus stops were the window to the soul of buses—[Laughter.] I know: I am strange like that. But at least I keep to a theme. Each bus stop should give a promise of the journey ahead. I believe, therefore, that we should have national standards for bus stops. Whenever I suggest anything like national standards, Ministers tell me that local people are best placed to decide. I absolutely agree that Ministers should not be deciding whether one’s bus stop is here on the road or 25 yards further along, but national standards do reduce duplication. That is one of the issues that many local councils and transport authorities talk to me about.

Portsmouth is often mentioned as an example of a place with very good bus stops. They have 579 bus stops, and they decided to do a 72-point audit of them. They checked them all and decided that they were going to improve them in four different ways. Interestingly, their transport lead says that they would have welcomed national standards, because they spent a quarter of their time and budget on developing their own local standards. They would much rather have ploughed that into actually making bus stops better. So even they believe that we should have national standards.

I am not saying that one size fits all. It is obvious that a different kind of bus stop will be needed for a small rural area as opposed to a large hospital. Again, people have already done some of this work. Portsmouth has come up with six different varieties of bus stop. The Campaign for Better Transport has four. Norfolk county council has split its bus stops into bronze, silver, gold and platinum. A lot of that work has been done and could be implemented into some national standards.

What do I think should be in those standards? The very first thing is: “Can I find the bus?” That is the first question passengers ask. The modern bus stop really came into being in London in the 1820s. The first buses were in Manchester, but the first bus stops that we would understand were in London with a pole and a flag. Yet over a century later, it is sometimes still quite difficult to find the bus stop, as my hon. Friend the Member for Cambridge (Daniel Zeichner) said.

[Daniel Zeichner]

I recall, as a shadow Minister, visiting a major institution in the country and sending the management into panic when I asked them where the bus stop was to get back to the station. They had to go and ask the cleaner, and the cleaner told me, “You won’t find it because it’s not marked.” I said, “How does anyone know where the bus comes?” The cleaner said, “The people who use the bus know.” Is that not, I am afraid, an indication of the low priority given in some places to the bus as a mode of transport?

Oral Answers to Questions

Daniel Zeichner Excerpts

Thursday 16th May 2024 Commons Chamber

[Mr Speaker]

On that basis, let us go to Cambridge.

[Daniel Zeichner (Cambridge) (Lab)]

Thank you, Mr Speaker. Indeed, some are more positive about the improved connectivity potential in and around Cambridge, but the Minister will be aware that his colleagues in the Department for Levelling Up, Housing and Communities recently established the Cambridge delivery group, which is looking to create 150,000 additional homes, which will in turn create a whole series of transport challenges. Will he tell the House what structures are in place to ensure proper dialogue between his Department, DLUHC and East West Rail?

[Huw Merriman]

The East West Rail growth board, which, as my hon. Friend the Member for North East Bedfordshire (Richard Fuller) pointed out, is being led by the Treasury, will be critical to ensuring that joined-up approach. It is essential that we look at this project as an economic opportunity for the area. I have met my hon. Friend’s constituents as we have both travelled around, and I appreciate that there is an impact where there is housing, but if we do not have a workforce, Cambridge and that region will not be able to compete on the global stage and we will not see the pioneering scientific and bio-health developments that we see from Cambridge. That is why I believe that this railway is critical.

Oral Answers to Questions

Daniel Zeichner Excerpts

Thursday 8th February 2024 Commons Chamber

[Mr Clive Betts (Sheffield South East) (Lab)]

9. What steps he is taking to ensure consistent standards of taxi licensing across local authorities.

[Daniel Zeichner (Cambridge) (Lab)]

16. What steps he is taking to ensure consistent standards of taxi licensing across local authorities.

[The Parliamentary Under-Secretary of State for Transport (Guy Opperman)]

The Department for Transport issues guidance to licensing authorities in England to help them regulate the sector, including the statutory taxi and private hire vehicle standards and the best practice guidance, updated in November 2023. Last year the Government enacted legislation requiring licensing authorities in England to use a national database to share information, in order to prevent drivers who have lost their licence from applying to other authorities that would not know about their previous wrongdoing.

--- Later in debate ---

[Guy Opperman]

With the greatest respect to the hon. Gentleman, we have already brought in changes to the rules that mean that individual authorities can take action against an individual operating in another authority, which is something I think he should welcome.

[Daniel Zeichner]

As we have heard from colleagues, the cross-border issue remains a real problem right across the country. We have the additional problem of the potentially changed relationship between operators and drivers, which is highlighted by the press campaigns about the possible imposition of VAT on private hire journeys. Does all this not show that the Department should have modernised taxi and private hire legislation ages ago, rather than waiting for companies such as Uber to drive a coach and horses through regulations that were, frankly, written in the time of coaches and horses?

[Guy Opperman]

I would not refer to regulations written in 2020 and updated in 2023 as written in the time of coaches and horses—perhaps the hon. Gentleman should check his history. On the Uber case that he rightly identifies, that is clearly a court case that the Government have to address and will therefore consult on thereafter.

Oral Answers to Questions

Daniel Zeichner Excerpts

Thursday 14th December 2023 Commons Chamber

[Mr Harper]

My hon. Friend makes a good point that I am well aware of, representing a rural constituency myself. Some of the benefits of investment in infrastructure such as broadband do bring with them traffic disruption. One of the things we have put in place, as I mentioned in an earlier answer, is the change to make sure that good utility companies will have much less inspection and much less cost involved in delivery. Those utility companies that leave behind a mess, and therefore cause that disruption over and over again, will face more inspections and more costs, incentivising them to do a better job for his and my constituents.

[Daniel Zeichner (Cambridge) (Lab)]

I welcome my constituency neighbour, the hon. Member for South Cambridgeshire (Anthony Browne) to his place on the Front Bench. For the past two years, part of the guided busway in Cambridge has been closed due to a complex legal wrangle with the Health and Safety Executive. It has meant that buses are snarled up and motorists and bus users have had thousands and thousands of hours of wasted time. Will the Minister meet me to try to find a way to resolve this issue speedily and get Cambridge moving?

[Mr Harper]

I am not familiar with the specific situation that the hon. Gentleman raises about a dispute with the Health and Safety Executive. I will of course make sure that the relevant Minister meets him to deal with this issue. I have to say that my previous experience of Cambridge City Council was that it was tending to implement policies such as its congestion charging scheme, which it has now had to drop because it was so unpopular. It was not focused on getting traffic moving, but being against the interests of road users. I am glad that he welcomes that change.

East West Rail: Bedford to Cambridge

Daniel Zeichner Excerpts

Tuesday 13th June 2023 Westminster Hall

[Daniel Zeichner (Cambridge) (Lab)]

It is a pleasure to serve with you in the Chair, Sir Mark, and I congratulate the hon. Member for North East Bedfordshire (Richard Fuller) on securing the debate. We have had many animated discussions about this subject in the past, and it will probably not surprise him to know that I take a slightly different view, but I commend him for the powerful way in which he has represented his constituents. I suspect others will do the same, because infrastructure projects of this type always cause problems for local constituents, and I have every sympathy with them.

This debate about East West Rail, the Cambridge to Milton Keynes to Oxford link or the arc—call it what you will—has been going on for a long, long time. I have been involved in discussions and debates about it for many years, and frankly I want to move beyond the debates and get the railway done.

I pay tribute to the many people who have campaigned tirelessly on these issues, including those noble councillors who set it all in motion many years ago and the East West Main Line Partnership. I am grateful for the work of the National Infrastructure Commission, which the hon. Gentleman mentioned, and the all-party group for the east of England, which I co-chair with the hon. Member for Waveney (Peter Aldous). I wish to make three main points relating to the history and the purpose of the project, and the economic and environmental value of getting it delivered.

It has been a long-running goal of rail enthusiasts to restore the lost line between Cambridge and Oxford, which has been made harder by the loss of some of the old Varsity line route. I remember conversations some 20 years ago at least, when some foresighted people were talking about it, and over time the issue came to be picked up by local authorities, which could see the broader benefits. By the time I came into this place in 2015, that campaign was picking up pace. In the subsequent eight years, I can barely recall all the conferences, party groups, business tsars and leaders who have come and gone, some of whom were never appointed in the first place —“announcements and then steps back”, as it has been described. I fear that is all part of the rather hopeless way we go about building infrastructure in this country.

I remember that, at one Budget, the then Chancellor invited Members to show up at a surgery-style session with the Minister in one of those gloomy ministerial offices down the corridor. The then Minister, who shall remain nameless, looked absolutely astonished that anyone had actually shown up. We then had a rather civilised conversation—I think that is when the business tsar came and went—and I put to him the questions that I have been putting for a number of years: what is this line for, and will it be electrified? Predictably, answer came there none.

I put exactly the same question—what is the line for?—to one of the senior civil servants who had been working on the project at one of the many annual conferences about the arc. I was absolutely flabbergasted to get the reply that they were planning to consult on exactly that issue, which seems to be rather the wrong way around.

Back in 2017, at another one of those conferences, I challenged the then chair of the East West Rail Company over electrification, and he publicly promised that not a litre of diesel would be bought. As we have heard, that issue remains unresolved—although given that we are still quite a long way off seeing any trains, I suppose that pledge has been honoured so far.

At that time, the Government were planning to build not only a new rail line but, as we also heard, a major new road. Considerable time and effort were spent on that. I must say that I always opposed the road on the same line that has been mentioned: it is a 19th-century solution to a 21st-century problem. It was absolutely the wrong thing to do when we were trying to encourage a modal shift, and I am glad that it was finally abandoned.

I might be testing the Minister slightly, but can he tell us how much was spent on that abortive project, how many civil servants are still working on the arc project—including beyond the Department for Transport, in other Departments—and how long that project team has been going? I seem to have been aware of it for a number of years, and we really need to see some output from all that work.

That brings me to my main point. As I have said, I understand the concerns about the route. First, I am glad that the southern route has been settled on near Cambridge, because overall that seems to be the most sensible. However, the reason for my unswerving support for the project is that I believe that the environmental and economic benefits will be significant. Environmentally, we know that we have to move people off roads. It may be that the world is changing, but I think—and the evidence is rising on this—that people will want to get back to face-to-face contact.

[Wera Hobhouse]

We are in a climate emergency. If people want to really see the benefits of a new infrastructure, they need to see the benefits to both the environment and their health. The Government are not making electrification the main priority. Is that not really what this line should be about—electrification?

[Daniel Zeichner]

I served on the Transport Committee with the Minister for a number of years, and I appreciate that these issues are not straightforward or simple, but the hon. Lady is absolutely right. In the end, electrification is obviously the way we should be going.

Let us also look at the time savings for people. In the early-morning rush, it can take almost an hour to get the nine miles from Cambourne into the centre of Cambridge by car. By rail, that would be reduced to 15 minutes. Bedford to Cambridge by car is 75 minutes—as I discovered to my cost a few weeks ago—and 90 by bus; but, I am told, it takes 35 minutes by train. That is transformational.

I fully accept that this is partly about the future success of Cambridge, because we are struggling hugely to find housing for the people we need to maintain Cambridge’s position driving the UK economy. It is not an unimportant point, although I accept that the location of that housing will not always necessarily appeal to everyone. Cambridge housing is hugely expensive; we all know the figures. Development pressures on my city are intense, and we have an acute shortage of people. Ironically, those are not necessarily the world-leading people but all the people we need to run the basic services. Even the best scientists in the world require their lunches, and offices that are cleaned and maintained, and we are struggling to find those people for lower-paid jobs. We therefore need affordable housing.

I accept the point that house prices do not necessarily always conform to the economic models that some people would like to propose, but we need housing that is available via quick, reliable and environmentally sustainable transport links. Those points have long been made by the leaders of Cambridge City Council, Lewis Herbert and Anna Smith.

In addition, the project would begin to open up prospects for more jobs in high-quality, environmentally sustainable communities along the arc. That is an important point. If we are building these new communities, it must not be about just a developer’s charter; they have to be the kind of communities that will attract the people who will be part of our future—a success in both Cambridge and Oxford.

I accept that there will always be debates about the economic theories of how development works and what the drivers are, but I am pretty convinced that this must be the way forward, and not just along the arc. As others, including Eastern Powerhouse, have outlined, it potentially unlocks further opportunities to the east as well.

I will conclude by making some points about the economic significance of and for Cambridge. The region already adds more than £110 billion to the UK economy every year, and the Cambridge sub-region is a major contributor to the Treasury. Frankly, reinvesting some of that to improve the local quality of life is hardly a unreasonable demand. Cambridge and Oxford are world leaders in venture capital investment, with hugely important research and development sites.

I believe that East West Rail can help to unlock the physical constraints that are currently a real challenge, and help us to get the people we need to remain in our world leadership position. There is strong support for the line from the local authorities and the business community; indeed, I was struck by a recent briefing from the business-led organisation Cambridge Ahead, because this was one of its top priorities. I know that when Government support seemed to be wobbling a while ago—I think we heard a characterisation of that earlier—the University of Cambridge was among the organisations that were particularly concerned about the prospect of the line not going ahead. I am glad that the wobbling seems to have settled, that we have a Minister who is firm in his intentions, and that the current version of this Government seem to understand the significance of the project.

I end where I began: there will always be arguments over routes and local impact, but I urge people to step back, look at the bigger picture and get this electrified railway in place.

Oral Answers to Questions

Daniel Zeichner Excerpts

Thursday 8th June 2023 Commons Chamber

[Mr Harper]

My hon. Friend, who ably chairs the Select Committee, makes a good point. Joining up the profit and loss account, revenues, and costs can be done without legislation, and we are actively working to do that. I have tasked my officials to move at pace on this, and we are identifying where in Derby the GBR HQ will be. We will continue to deliver rail reform every day to ensure that we can respond to market conditions and have a successful, thriving railway, and I want everyone in the sector to join us in that endeavour.

[Daniel Zeichner (Cambridge) (Lab)]

It is hugely frustrating that we still do not have an integrated system. Does the Secretary of State agree with me and others about the importance of projects such as the Ely area capacity improvement? When are we going to get some progress on such projects?

[Mr Harper]

The hon. Gentleman will know that we have set out a significant amount of rail investment. We will be investing £40 billion overall across the transport portfolio over the next two years, and we do have to make choices about how to spend that money sensibly. The Labour party is making unfunded spending pledges, with £44 billion on rail and, interestingly, nothing on buses or on roads.

Oral Answers to Questions

Daniel Zeichner Excerpts

Thursday 24th November 2022 Commons Chamber

[Mr Harper]

I agree with my hon. Friend about the importance of local bus services. We know that the bus sector continues to face a number of challenges, including driver shortages, which are resulting in some services being reduced or cancelled. We are working with the industry to resolve that. As I said in my previous answer, we are investing substantially to improve bus services; he will be pleased to know that £30 million of the funding that we have supplied has been allocated to support improvements to bus services in Lancashire, including in his Burnley constituency.

[Daniel Zeichner (Cambridge) (Lab)]

The taxi and private hire sector provides vital services in many parts of the country, but it now faces the prospect of VAT on fares, which could have a damaging effect. I raised the issue at the last Transport questions and sought a meeting with a Minister, but the industry was offered a 10-minute surgery appointment. Can the Secretary of State ask his diary secretary to look at that again? This is an important issue that deserves proper investigation.

[Mr Harper]

I certainly agree with the hon. Gentleman about the importance of taxi services for constituents. I will speak to the Under-Secretary of State for Transport, my hon. Friend the Member for North West Durham (Mr Holden), to secure the hon. Gentleman a longer meeting so that he can discuss it in more detail.

Oral Answers to Questions

Daniel Zeichner Excerpts

Thursday 13th October 2022 Commons Chamber

[Anne-Marie Trevelyan]

As I say, we continue to show that support for our regional airports, but at the end of the day this is an airport held in ownership by the Peel Group and we want to continue to work with it. As I said to many colleagues, we continue to provide the technical support from DFT officials that may help to find a solution, but at the end of the day a solution is offered and accepted, or not, at that level with the Peel Group.

[Daniel Zeichner (Cambridge) (Lab)]

3. Whether she has had recent discussions with Cabinet colleagues on the potential impact of VAT levels on private hire operators.

[The Minister of State, Department for Transport (Lucy Frazer)]

I know the hon. Gentleman is a keen champion for this area, given that he is chair of the all-party parliamentary group on taxis. He will know that the question of whether a private hire vehicle operator needs to pay VAT depends on two factors: whether he is acting as principal or as agent; and whether he meets the VAT threshold. As he will also know, His Majesty’s Revenue and Customs is responsible for VAT.

[Daniel Zeichner (Cambridge) (Lab)]

I welcome my near constituency neighbours to their posts. I hope they will get behind a brilliant public transport scheme that Cambridge craves and the country needs Cambridge to have. There are 16,000 private hire operators across the country and an impending court case could change the complicated relationship between customer and operator. The worry is that if that change comes into effect, as a consequence of the court case, many small operators could be at risk. What plans does the Department have to deal with that contingency? Will the Minister agree to meet me and representatives of the industry to discuss that further?

[Lucy Frazer]

I welcome the hon. Member’s championing of a great area in the country in the east of England. I am aware of the litigation that he refers to. His Majesty’s Revenue and Customs is considering any implications that that may have on VAT payable by private hire vehicle operators. As he will know, the Government keep all taxes under review at all times. I am sure that the Minister responsible for this area, Baroness Vere in the other place, will be happy to meet him.

Oral Answers to Questions

Daniel Zeichner Excerpts

Thursday 30th June 2022 Commons Chamber

[Grant Shapps]

My hon. Friend serves her constituents incredibly well. Again, a strategic outline business plan for high-speed services from St Pancras to Eastbourne is in, and I can confirm that the status of the project will be updated very shortly, in the rail network enhancements pipeline—RNEP.

[Daniel Zeichner (Cambridge) (Lab)]

The census figures show the east of England to be one of the fastest growing areas of the country, and Cambridge is fast within that, but in recent months the Treasury appears to have been going cold on some of the important rail developments in the region, particularly Ely junction and the completion of the Bedford-Cambridge east-west line. What representations has the Secretary of State made to the Treasury and what has the response been?

[Grant Shapps]

Or course we have a record investment in the railway—nobody can argue with that; I believe the figure is £34 billion for developments. We will be publishing the RNEP shortly, and the hon. Gentleman will be able to see more in that—that is without even mentioning the £96 billion, not in his region, but for the midlands and north through the integrated rail plan. There have never been a Government more committed to rail, and the hon. Gentleman will not have to wait long to find out more.

Oral Answers to Questions

Daniel Zeichner Excerpts

Thursday 19th May 2022 Commons Chamber

[Trudy Harrison]

Of course accessibility is a priority for the Government. As I have said, we want to ensure that everyone, everywhere, can benefit from local services. My hon. Friend the Member for Aldridge-Brownhills (Wendy Morton), the Rail Minister, will endeavour to meet the hon. Lady to discuss specific proposals for step-free access.

[Daniel Zeichner (Cambridge) (Lab)]

Before the pandemic, the trains to Stansted airport ran every 15 minutes. Since the Department for Transport has been pulling the strings, the frequency has slipped to half-hourly, with a knock-on effect on local transport services. As passenger numbers return to their pre-pandemic levels over the summer, will the Minister revisit that decision as a matter of urgency?

[Trudy Harrison]

I think the answer is yes, with £16 million of funding, but it would be sensible for the hon. Gentleman to receive further detail in writing from my hon. Friend the Rail Minister.