Flooding: Ribble Valley

David Morris Excerpts

Wednesday 18th January 2017 Commons Chamber

[Mr Evans]

I am more than happy to do that. In fact, I have made representations to Mark Hoban, who is in charge of the Flood Re scheme. I believe that we should extend that scheme to businesses. I have no doubt at all that the premiums for a lot of small and medium-sized enterprises that are prone to flooding or that have made claims will go through the roof. If we think it is a good idea to spread the risk for domestic premises, as we have done through the Flood Re scheme, which is very good indeed, I cannot see any good reason not to extend that to businesses as well. I will talk a bit later about one of my businesses, which has been hit in more ways than one. I am delighted to see you now in the Chair, Mr Deputy Speaker, because I know that your constituency also experienced bad flooding. Indeed, the flooding affected a number of areas, including that of my hon. Friend the Member for South Ribble (Seema Kennedy), who is also in the Chamber.

I must praise the brilliant emergency services for all the work that they did. In the late hours of Christmas night and early hours of Boxing day, members of the Army were knocking on doors. They already knew what was going to happen, so they were alerting people so that they could either get out and secure their premises, or get their possessions upstairs if they could. They were working during the time when other people were celebrating with their families, so I have absolute praise for them for everything they did, as well as for the early flood warning system, which clearly was working.

I then went down into Whalley, which had been featured on the television for most of that day. A lot of the water had subsided by that time—it was several hours on—but my goodness me, the damage that had been done during those hours was absolutely phenomenal. It was not just the main road that was affected, but several streets back on both sides. I chatted to Norman Atty, the landlord of the Dog Inn, who was able to tell me all the things that had happened that day. I then went from Whalley through Grindleton towards another village way on the other side of the constituency, but I had to turn my car around when I got there because I could not distinguish the road from the river. The water was so high that I thought that if I went any further, I would have been adding to the problems, because my car would be stuck—it is not a 4x4. I therefore reversed back and went home.

I got up the next morning and went back into Whalley, where the salvage operation had begun. My goodness me! It was heart-warming beyond belief to see the volunteers who had given up their Christmas to help their neighbours. I also heard a story about a group of four men who were travelling up to Scotland for Hogmanay—they were going pretty early by the sound of it—and heard what had happened in Whalley. They drove off the M6 and turned up in the village. They picked a house at random and helped the people there to clear their possessions out on to the street and into skips. They then got back into their car and continued their holiday. What fantastic people!

Other people had had the good sense to get money and drive into the Ribble valley and hand it out to families. Some people would have been without money, and they would have lost all their food. Perhaps they lived alone, or perhaps they had spent all their money at Christmas and had no access to money. Those people giving out money provided a lifeline. They did not need to do it, but they did. People came from all over the area to help. For example, charities in Blackburn gave assistance. It was a colossal operation to help people to get all their food and possessions out of their kitchens and living rooms. I also pay tribute to the skip operators who managed to get skips in on a regular basis, and to the police, who managed to set up a one-way system through the village. I have been talking about all the great things that people did to help, but now and again we had “flood tourists”, who decided to come in just to have a look. They thought it was rather clever to drive through the water, which resulted in water splashing into businesses that had already suffered greatly. Those people were really thoughtless and careless.

I remember talking to one chap, Andrew Ronnan, who has done tremendous work as a volunteer. He told me, “I don’t know what I was expecting to do on the day after Boxing day, but it wasn’t manhandling a piano into a skip.” That was what he ended up doing. The volunteers were absolutely superb. They were led by Gillian Darbyshire, the president of the Whalley and District Lions club, and she was joined by some of her friends, including Kellie Hughes, who runs the hairdresser’s shop. Her shop was badly hit—it is still being repaired—but her resilience has been absolutely superb. Anyway, she did not cut hair for a few days. She went straight across to the village hall, which was requisitioned, where people turned up to give electrical goods, blankets and food. Hot coffee and food were served there. It was quite amazing. Electricians gave up their time to come in and test all the electrical goods to make sure that no faulty items were handed out. Other volunteers included Mags Twist and Katie Blezard—I am afraid that I am going to forget some of the people—and even the Dog Inn was giving out coffee and sandwiches to the volunteers who were coming in to help.

Another electrician was going around people’s houses and helping. Of course, people from the electricity board also came in to switch people off and ensure that everything was safe before getting them switched back on. One of the volunteers had training in mental health issues, which was useful because some people were tipped over the edge by the flood. One can understand why when they were seeing their houses being destroyed on Boxing day. This person was able to talk a man out of his bedroom and get him downstairs so that he could finally get assistance. We need to pay some attention in that area when we think about what actions to take after future floods. I also pay tribute to Marshal Scott, the chief executive of Ribble Valley Borough Council, who was on the scene from Boxing day night onwards. The council moved many officers from the county offices in Clitheroe into Whalley and operated from the village hall. Marshal Scott was there every day, giving assistance to people who badly needed it.

Part of the problem was that some businesses and homes had been hit just a week before, when a culvert became blocked and water rushed down. Funnily enough, Andrew Ronnan had already called some locals together to see what they could do, because they realised that there would be real problems if the river burst its banks. Well, we had real problems, but they brought the community together.

One area that was badly damaged included the houses off Calder Vale. The road there is unadopted, so it was already rough, but that road now has a proper surface thanks to Gillian Darbyshire and the Whalley and District Lions club, which helped to raise more than £100,000, which was matched with donations from the Freemasons and others. In fact, it is now one of the best roads in the Ribble valley—it is absolutely superb. I could not believe it when I went down there the other day. I thought, “Wow. Look at that. That’s what happens when a community works together,” so I pay tribute to Gillian for leading the volunteers.

One chap called Allan Elliott, whom I went to see just the other day, has his house at the back of Calder Vale. One third of his garden was washed away, his car was a complete write-off and, of course, the house was badly damaged. One would have hoped that the Environment Agency would have looked at the damage and given a bit more assistance than it did, but he has had to spend thousands of pounds of his own money to shore up the garden to ensure that it will be resilient against any further rises in river flow.

[David Morris (Morecambe and Lunesdale) (Con)]

I thank my hon. Friend for securing a debate on a topic that is important in our area of Lancashire. Following the December floods, Lancashire County Council’s delay in applying for funding for future flood defences until at least April meant that it missed out on Budget funding in 2016. Does he agree that that was a little short-sighted?

[Mr Evans]

I hope that many lessons will be learned. Any funding that is made available ought to be claimed—I remember the big argument about claiming European flood money, but we all pay into that, so we are only getting our own money back—but it took ages before we did that, which was a huge mistake. We should have known about it from the very beginning. I was told about how complicated it was to claim the money, so that must be sorted out. When one is paying into an insurance fund, claiming our own money back should not involve so much officer time and the filling in of so many pages. Many lessons need to be learned by the council, and by government more generally, to avoid adding to a tragedy through action or inaction.

I also want to praise the refuse collectors. One would not expect to see them the day after Boxing day. There are few sadder pictures in my mind than seeing refuse people backing up into a street on the day after Boxing day and loading Christmas trees into the back of their vehicle because people were clearing their whole houses. It was a very sad picture, never mind that those people were already under stress. There was one lady whose husband was dying, and in addition to all her problems she was having to clear out her house. Some people are still not back in their home a year on. Big questions have to be asked about the resilience of some properties. The Minister has produced her own report on the flooding, and I hope a lot will be learned from it.

I also praise councillors Terry Hill, Joyce Holgate, Albert Atkinson, Ged Mirfin and others. Councillors came from all over the area. Even if their areas were not flooded, they came to give assistance. I also praise Sir James Bevan and the then Secretary of State for Environment, Food and Rural Affairs, my right hon. Friend the Member for South West Norfolk (Elizabeth Truss), who turned up the day after Boxing day—I could not believe it, but there they were, walking through the village in wellington boots. I was able to show them some of the damage, and Sir James looked into the River Calder and could see the damage for himself. A lot of the damage is still there. One would have thought that one of the farmhouses over at the other end would not have been touched, but it was way underwater.

Some insurance companies were prompt, and others were not—their answerphones were switched on and saying, “We are on holiday. Please get in touch on 28 or 29 December.” When such colossal flooding is affecting so many thousands of people, one would have thought that all the insurance companies would be there to help.

Andrew Ronnan created the Whalley and Billington flood action group by drawing on the expertise that can be found in any large village and its surrounding areas, including civil engineers and people with knowledge of flood prevention. The group has regular meetings in order to liaise with the lead flood authority—Lancashire County Council—Ribble Valley Borough Council and the Environment Agency on the long-term plan. We have to do that, because these once-in-a-lifetime events are now happening quite regularly. Action must be taken against anything preventable that can lead to the misery I saw that day. Some of that action relates to the river, and other action relates to the housing that is being built, particularly in Whalley, on a rather large scale.

It might be useful if I talk about that housing. One section, Lawson Rise, is being developed in part by Redrow. There should be drainage ponds in the scheme to allow for water attenuation. Well, Redrow has been merrily building the houses, but the ponds simply have not happened. Redrow itself said that the ponds needed to happen, and they have not happened. I understand that there may be problems with the design and with where the ponds should go, but the reality is that Redrow is now in breach of the conditions set by the local authority. The people at Redrow still think it is okay to build the houses, sell them and get people moving in. Well, it is not. They have a responsibility to the people who are going to live on that estate and to the people who may be affected by the building of those houses and other houses that will be built on the same plot. It is their responsibility to ensure that all of the area is properly drained and that the water that runs off is retained. How dare they not take the action that they should at this moment in time? How dare they think it is okay to carry on building those houses without putting in the proper attenuation?

--- Later in debate ---

[Mr Evans]

I thank my hon. Friend for his contribution. I think these situations are akin to mental torture; once someone has gone through this sort of flooding misery, all of a sudden they have one eye on the computer to see whether there is a flood warning coming up—they have had a few of those since 26 December 2015; indeed, they have had water coming through King Street. We must recognise the impact on people’s lives once their properties have been soiled in that way; if it has happened once, it can happen again, unless something is done about it. That is basically where we are now. Once these things have happened—the flooding happened on a wide scale, as you know, Mr Deputy Speaker—we must see what action needs to be taken.

The Environment Agency is talking about spending £2.3 billion over the next six years on a lot of the major works that need to be done, but who knows whether that money will be sufficient? We are talking about spending £3.5 billion on this place, so I suppose that puts it into a bit of context. We need to ensure that the right sort of money is put in place to help to alleviate the problem.

Companies such as Network Rail are doing a great deal of work in Whalley. It is working on the aqueduct because of the water that flowed from it. It is spending a lot of money in an area that was badly flooded—I saw it for myself the other day—so I pay tribute to it for that work. Companies such as AXA Insurance are spending a lot of money on resilience measures, because they have worked out that it is in their interests. It means that when people sadly do get flooded, the costs will be much smaller.

People can take a lot of sensible measures if they have the wherewithal to do so. I remember going into one house in Ribchester that had been flooded a bit before. I walked on the lady’s sodden carpet, and she said, “Last time this happened, Nigel, I asked the insurance company whether we could have flagging instead of carpet, but they said, ‘Oh no, like for like, madam’.” The insurers would not move, but they moved this time. They have now got the message. Hopefully it will never flood again, but if it does, the flagging means that at least something can be done about it more easily.

I know that other Members want to contribute, so I shall go quickly through the things that ought to be done for future resilience. The Environment Agency is looking at proposals for Whalley, and particularly at what action can be taken regarding the Calder. I am told that the study will take about six months, and that the agency will then put in a bid to the Government, perhaps towards autumn 2017. I hope it can bring forward that report as quickly as possible, because of the mental torture that my hon. Friend the Member for Witney (Robert Courts) mentioned. As long as people cannot see anything substantial being done, they think it can happen again, and of course it can, so I hope that the Environment Agency will look into that and other matters to see what can be done. It will be working closely with the local flood action group—Andrew Ronnan and his friends—along with the lead flood authority and local authorities.

As well as the problems associated with the River Calder, there are problems with surface water after heavy rain. A week before 26 December 2015, Whalley had been damaged because of blocked culverts, and there has been water running through since. It should not be beyond the wit of the local authority to look at those culverts and make absolutely certain that they are not blocked. There are now sensors that can enable it to do that. Lancashire County Council should pull its finger out, have a look at the areas that are prone to flooding and get it sorted.

The drains are also a problem. Kellie from the hairdressers was out cleaning the drains herself, post-26 December. More floods were expected, and she saw that some of the drains were blocked. There are simple things that can be done, and I hope that they will be done.

As for planning, local authorities ought to be able to say quite simply that there should be no housing on a flood plain. That should be sufficient. When companies go to appeal, as they do, and use their expensive lawyers to dance rings around local authorities that are rather strapped for cash, it should be sufficient for the local authorities to say, “No, it is a flood plain”. Even with attenuation, if houses are built on a flood plain, huge amounts of water may still be retained by the fields, as in the example I referred to. Builders must take responsibility for complying with conditions that are imposed on them.

I pay tribute to the Woodland Trust, which is planting trees all over the place. We do not pay enough regard to the usefulness of trees, particularly in preventing soil erosion, which can easily happen. The trust has planted thousands of trees in our area, and we must do more of that.

Insurance resilience measures must come in as well. The early payment of insurance money is important to people so that they can get on with the job. We must also look at this matter of having to get three quotes. Some insurance companies insist on it, but they are lucky to get one quote. Our area was blighted by flooding on Boxing day; it is not hard to imagine how difficult it was to get even one quote. Some companies are just not interested in providing a quote, so different measures must be put in place to cover reasonable costs, so that people can just get on with the job.

One person came to see me last week, one year on from the flooding. He had put in a £110,000 claim—it was part business, part hereditament. He had used a broker, which had insured with one company. The company then part-insured with another company, which went bust. The man received £35,000 of his claim. He was going to get another £20,000 before the other company went bust. He does not know when he will get paid, even under the financial compensation rules, which, when they kick in, pay out 90%. I have to say: 90% of what? Things must be made easier. When a person goes to an insurance company, the responsibility must lie there. They should not have to chase around the houses, worried witless that they will not get the proper compensation that they need. They will already lose some of it, simply because of this offsetting of the bet, as I call it—or the offsetting of the risk. The person paying the premium, which in this case is just under £5,000 a year, should not have to suffer.

The emergency services learned a lot that day, as they had to institute a one-way system. Such best practice needs to be spread around the country, because what has happened in the Ribble valley will, sadly, happen in other areas in the future. Spreading best practice can be done. Whalley and Billington Flood Action Group has done its own resilience programme, telling people of the simple things that they can do, including providing phone numbers that they can use, when flooding happens. Those sorts of things are absolutely superb, and I do hope that local authorities can learn from one another about the actions that they need to take, including providing advice to people now. We are in the winter now, and, sadly, some villages may well get flooded between now and summer.

[David Morris]

I thank my hon. Friend for allowing me to intervene. As I have explained, we had floods in our area. The local hospital ran on emergency generators, but, apparently, from what I can gather, a state of emergency can be declared only if the Environment Agency has two separate sources verifying the state of emergency. In this instance, the Army had to come in to help in the end. Does he think that it should be only one separate source that contacts the Environment Agency so that measures can be enacted and things do not get so bad that the Army has to be called in to rescue patients who need electricity for dialysis and other life-saving treatments?

[Mr Evans]

Of course common sense should kick in. Once common sense kicks in, people understand that there is an emergency or a crisis. Why add to the problems by imposing unnecessary bureaucracy and rules? I do hope that lessons can be learned from that as well.

Proper planning in flood areas is essential. For instance, there were a lot of sandbags under lock and key in local authority depots. People could not get access to them until, eventually, calls went through to the county council saying, “Open the depot”. Eventually the sandbags were released. It should not be beyond the wit of planning to ensure that when these sandbags are there—irrespective of the fact that they might have been set aside for somewhere else at another time—they are released immediately to the local community so that further damage can be prevented.

Whalley is what is known as a notspot: I had to go into Benedicts delicatessen to latch on to wi-fi and access certain emails. I had to use the pub phone at The Dog Inn because my phone simply would not work. A lot more attention needs to be put into telecommunications in areas of high susceptibility to flooding; it might cost a bit more, but that needs to be done so that people can use their mobile telephony in an emergency, particularly if flooding has wiped out some of the landlines. Let us be fair: a lot of people do not have landlines anymore.

Earlier, I mentioned the drainage on the main road that prevented me from getting to the area that I needed to get to. If an area floods certain roads from time to time, the floods authorities need to put in extra drainage so that people can get where they need to.

I will never forget 26 December 2015 for as long as I live. It taught me a lot of things—and most of them were good, thank goodness. On new year’s eve that year, I had expected to be in sunnier climes, but I was not. I stood in Whalley’s square with all the local residents as new year rang in. We all linked hands and sang “Auld Lang Syne” together. The community spirit was alive and well and still is in that particular community. I could give a list of worthy people to get gongs when they are handed out, but from what I can remember none of them has got one. That is sad. Recognition ought to be given in communities up and down the country when people go the extra mile—they do not need to—in helping people in their own community because it is the right thing to do.

Twelve months on, and the Minister is listening carefully to what I have had to say. I hope she will give us good news today about the action that the Environment Agency and all the other agencies working together can take to ensure that the misery and torture that so many have suffered in the past because of flooding will be a thing of the past.