Railways Bill (Fourth sitting)

Edward Morello Excerpts

Committee stage
Thursday 22nd January 2026 Public Bill Committees

[Olly Glover]

Yes, the hon. Gentleman is correct. Scotland, as a result of a longer-term commitment to electrification, has got unit costs down considerably, and has now electrified the bulk of the dense-traffic network in the lowland area and central belt. We can do the same in England and Wales should we wish to do so. I hope that the Government will change course and, in so doing, that the Minister will enable me to praise his Government and his commitment to beating the Thatcher Government’s electrification rate, liberating me from the difficult position of having to compliment the 1980s Conservative Government on their electrification progress.

[Edward Morello (West Dorset) (LD)]

I will speak to new clause 20, which makes the simple ask that Great British Railways does all it can not to contribute to the climate crisis. I hope it is uncontroversial, because the bits of legislation that we are asking for GBR to adhere to are the Environment Act 2021 passed by the previous Conservative Government, the Climate Change Act 2008 passed by the previous Labour Government, and the Air Quality Standards Regulations 2010 passed by the coalition Government.

I am deeply concerned that climate change does not appear in the Bill at all, and we tabled new clause 20 to close down that problem. At a time when extreme weather is already disrupting services, damaging infrastructure and frustrating passengers, the absence of any clear environmental duty is extremely troubling. We are already seeing the impacts of climate change on our rail network. In West Dorset, services have been severely disrupted by soil moisture deficit, alongside flooding, high winds and extreme weather. Last summer, that led to a reduced timetable, widespread delays and endless bus replacement services. From August, services from London to Yeovil Junction were cut to one train an hour, and took more than half an hour longer, while services to Exeter were reduced to one every two hours. That is the cost of not planning ahead.

New clause 20 would require GBR to take climate risk seriously in every decision that it makes. That means factoring in flood risk, heat stress on tracks, coastal erosion and extreme weather, and designing infrastructure that can cope with hot summers and wet winters. If the Bill is about the future of rail, it must account for a future that is going to be impacted by climate change. The new clause would strengthen the case for rail electrification, encourage low-carbon construction methods and ensure that procurement decisions properly consider materials, the supply chain and energy use.

Without a clear statutory duty, environmental goals risk being treated as entirely optional. With new clause 20, climate and environmental objectives would become part of GBR’s core purpose. Decisions would be more consistent across the network, rail would be properly aligned with national climate and nature targets, and GBR would be more transparent and accountable.

[The Parliamentary Under-Secretary of State for Transport (Keir Mather)]

It is a pleasure to serve under your chairship, Sir Alec. I thank hon. Members for the amendments and new clauses in the group. Before I turn to amendments 3 and 4, however, I will pick up on a point made by the hon. Member for South West Devon earlier about people across the country having an understanding of GBR and its functions, and knowing how it will impact the railway and their lives. The shadow Minister, the hon. Member for Broadland and Fakenham, has consistently given the statistic that 60% of functions on the railway will still be done by the private sector, once GBR is established—

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[Edward Argar]

I have only a few brief remarks to make. Having read both new clause 8 and amendment 130, which is effectively consequential, I say to the hon. Member for Didcot and Wantage that they appear to be perfectly reasonable and sensible proposals that seek to focus, as we should be doing, on the passenger. I have a couple of points consequent to that.

I see the intent behind the provisions; my only query is that I cannot see in the language of the new clause or amendment where the teeth are when it comes to enforceability. I suspect that the hon. Gentleman has in mind exactly how that would operate, but I would be grateful if he clarified how the provisions would be enforced and where the teeth are when it comes to the travelling public. I also associate myself with his question to the Minister, about delay repay.

The focus of all we are doing should be on the passengers—the service users of our railways. The passenger has paid to use that service. Again, I hope the Minister will take the opportunity to confirm on the record that there is no intention to weaken the delay repay scheme once GBR is in operation. The key is for the Government, rather than seeking to weaken delay repay to save money, to actually put their money where their mouths are and be confident that GBR will improve reliability. That way, GBR will not have to pay out so much because the trains will be doing what they are there to do for the travelling public. I hope the Minister can give that assurance as he winds up.

[Edward Morello]

I speak in support of my hon. Friend the Member for Didcot and Wantage’s passenger charter. I recommend that any Member who was otherwise engaged to go and listen to his ten-minute rule Bill, which outlined it in far greater detail than I will today.

[Edward Argar]

I have it here!

[Edward Morello]

It is excellent reading—something for the train on the way home. It lays out why the passenger charter is so key to delivering a better experience for rail users. The Committee will spend a lot of time talking about rail upgrades, shorter journeys, passing loops and all the things that we should discuss—it is easy to understand why we focus so much on shorter passenger journeys—but the passenger experience is also key. When I agreed to sit on the Committee, I said that if I achieved anything from it I hoped it would be the return of the buffet trolley to any train going anywhere near West Dorset.

[Keir Mather]

For a gin and tonic.

[Edward Morello]

I could not possibly comment, Minister—I was going to say tea. But there are basic human rights that we should be respecting here—and a gin and tonic might be one of them.

On rail journeys lasting more than two hours, access to food and drink is a basic expectation. As anyone who has done the trip to Exeter or Dorchester South from London will know, numerous stations on that line do not have a café on the platform, or even one close by. I hope we are also going to achieve a reduction in the number of delays on that line, but once someone is on it they are on it; their options for access to anything are incredibly low. Whether for a parent travelling with children, older passengers on long journeys or commuters trying to work on the move, access to basic amenities—reliable wi-fi and food and drink—should be mandatory.

New clause 8 would require the Secretary of State, within six months, to introduce a passenger charter as a core function of GBR. It would set out clear expectations for passengers, and clear accountability for operators. As my hon. Friend the Member for Didcot and Wantage laid out in his ten-minute rule Bill, it would include guarantees on value for money, service quality, adequate seating for journeys over 30 minutes, and improved accessibility across trains.

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

If my constituents travelled from London Bridge this evening and caught the 5.34 to Barnehurst or the 6.50 to Bexleyheath, in zone 5, those journeys would take 31 minutes, so do you actually believe that, under your guarantee, my constituents—many of whom, you would expect, would rather just get on a train and expect to stand for some of the journey—would get compensation if they did not have a seat for that commuter journey home of an evening?

[Daniel Francis]

I am sorry, Sir Alec.

[Edward Morello]

Thank you, Sir Alec, for the clarification, and I thank the hon. Member for his question. I understand the premise of the point: whichever number we put in, there is a risk that someone could come up with such an example. I think the point is that, for journeys over 30 minutes, for older passengers, for example, the guarantee of a seat may be an issue of whether they want to travel or not, so we must find a line to draw in the sand; I hope that able-bodied Members would stand up for the elderly, but it is not always the case. I would like us to move to a system where we do not have to stand on trains and where there is an expectation of seating—not least so that the drinks trolley can get through and get a cup of tea to me when I need one.

The charter would also set targets for reliability and a clear timetable for improving passenger accommodation, including seat design, reliable wi-fi and mobile signals, power outlets—I honestly cannot believe we are still questioning whether or not we should have power outlets on trains—luggage and bicycle storage, clean and accessible toilets, and onboard catering for journeys of more than two hours. We must focus much of our innovation on the passenger experience and not just the journey time, whether that is wi-fi for commuting workers or accessible toilets for everyone. Crucially, it would also extend delay repay principles to cover failures in onboard amenities and move towards automatic digital compensation that does not place the burden on passengers to fight for refunds—hopefully that speaks to the teeth that the right hon. Member for Melton and Syston mentioned.

Those are not luxuries. Almost every rail user has stood despite booking a seat, lost their signal mid-journey, missed a connection because of a delay, struggled to find a clean toilet—or a working one—or found nowhere to store a bag, yet too often there is no meaningful redress for those inconveniences. That undermines confidence in the railway.

The data is stark. Only 32% of passengers believe that the rail network meets their needs, and just 59% are satisfied with value for money or onboard internet. Last year, there were more than 62,000 complaints about punctuality, nearly 40,000 about overcrowding, and more than 24,000 about onboard facilities. All those things act as a drag. They are why people do not want to travel on the trains and why they are choosing car journeys instead. If we want people to choose rail for economic, environmental and social reasons, we have to deal with these frustrations as well. New clause 8 puts passengers back at the heart of the system, where they belong.

[Jerome Mayhew]

I am very supportive of the intent behind this new clause. Where the Government have taken the political decision to put all their eggs in the nationalisation basket, it becomes even more important that we add as many clauses to the Bill as possible to force them to focus on the passenger experience.

Nationalisation has been tried before, not just in the railways but in a number of other organisations, and not a single one of them is a byword for individual customer choice, so if experience is anything to go by—and if we are, as seems likely, going to be forced to have a nationalised approach to the railways—the legislation needs to bend over backwards to keep reinforcing the point that the passenger experience is the central element that the organisation should be aiming for.

At the moment, the Government are woefully unambitious in their definition of railway services. If you look at clause 18(3)—which I am sure you have already, Sir Alec—you will see that the definition for railway service performance

“includes, in particular, performance in securing each of the following in relation to railway services”.

I was expecting a long list of all the good things that customers travelling on the railway should expect, but what do we get? We get “reliability, (including punctuality),” and

“the avoidance…of passenger overcrowding”,

and that is it. What poverty of aspiration. It really is very striking.

It may be that the wording of new clause 8 could be improved—I am sure that the Government have the drafting firepower to do exactly that—but what is listed in subsection (2)(c)(i) to (vi) is a good starting point, and certainly much better than what the Government managed to come up with in clause 18. I support it.

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[Keir Mather]

I thank the hon. Member for Didcot and Wantage for new clause 8 and amendment 130, and all right hon. and hon. Members who have offered contributions in support of the notion of seeking to require the Secretary of State to lay a passenger charter. I assure the hon. Gentleman that I am as zealous as he is in pursuing not only the rights of passengers, but their ability to have happy, fulfilled experiences on the railway—whether through a G&T, a cup of tea or whatever else.

Although I fully endorse the aim of raising passenger standards, I do not agree that a statutory passenger charter is the best approach. Great British Railways, not Government, needs to be in charge of the passenger offer, and it is being set up to be an expert-led directing mind, not a Government-led directive mind. There would be little value in reforming the system, only for the Government to continue to micromanage the railway, down to the level of specific seat designs.

[Edward Morello]

During my conversations with the sector, one of the challenges that came up about returning, for example, the buffet trolley or other services to trains is that services have already been sold on station platforms. There is direct and inherent competition between any service that someone might receive on the train and something that might be provided, and has already been sold, leased or franchised out, on the platform itself. How can the Government put passengers’ interests at the core of service delivery when they will have an inherent business or profitability conflict with some of the services that are already in existence?

[Keir Mather]

The hon. Member can intervene again if I have misunderstood his point, but I think there is a lot of utility in the fact that GBR, by being able to direct passenger services as well as having responsibility for long-term infrastructure such as stations, provides a coherent basis on which to tailor the passenger experience across the multitude of ways in which passengers engage with the railway and its infrastructure. From my perspective, it actually removes issues in cases in which competition may not be what is best for the passenger—where there is an offer in the catering car on their service down to London, but also a small business running a café from the station. We will have more of an opportunity to offer a holistic service for the passenger.

It is also important to me that we do not want to fix the passenger offer in statute. We want GBR to be able to adapt to passengers’ needs as they change over time. For example, I cannot imagine that many were thinking about wi-fi when the Railways Act 1993 was passed, but we know how fundamental it is to social and economic connectivity for passengers on the railway today.

To ensure that GBR does a good job of managing the passenger offer, the Bill will also establish the passenger watchdog, which will have strong powers to act in passengers’ interests. The Government and GBR will have to consult the watchdog when developing their policies, strategies and priorities for the railway, including when GBR is developing its business plan and passenger offer, and GBR will be expected to take account of the watchdog’s advice. The watchdog will also set minimum consumer standards, covering areas such as accessibility and passenger information.

The Secretary of State will have the opportunity to prioritise the needs of future passengers through the long-term rail strategy.