Trans-Pennine Rail Travel and Delays

Emma Hardy Excerpts

Tuesday 11th September 2018 Westminster Hall

[Kevin Hollinrake (Thirsk and Malton) (Con)]

I beg to move,

That this House has considered Trans-Pennine rail travel and delays.

It is a pleasure to serve under your chairmanship, Mr Hollobone. Like those of many of my colleagues, my postbag has made for pretty grim reading this summer, with letter after letter from frustrated passengers. We have seen totally unacceptable delays and cancellations of trains, leading to a decline in punctuality from 91.5% in April 2017 to 85% in April 2018, and to as low as 62.1% this May.

First, it was the delayed completion of engineering works in the north-west by Network Rail and the lack of notice for operators of the new timetables that had a knock-on effect right across the north.

[Emma Hardy (Kingston upon Hull West and Hessle) (Lab)]

I am sure the hon. Gentleman agrees that it is about not just the delays to the service but the timetable itself. The timetable that has been designed for Hull already leads to slower train times, without the added complication of additional delays.

[Kevin Hollinrake]

The hon. Lady makes some good points. There are longer term benefits to some of the work. It has been poorly executed, but I can speak only for my constituency, where, in the longer term, we will see a doubling of rail journeys between York and Scarborough. That is good news, but in the short term the delays are totally unacceptable.

Other issues have combined to make the situation even worse, such as the incomplete signalling works at Leeds station and significant congestion on Manchester services. As things were seemingly getting better—we had a meeting with TransPennine Express, which improved the rosters of its drivers—further disruptions were suddenly caused by a new policy to cut the number of late-running trains on the east coast main line. That policy prioritised trains and passengers travelling north to south over those travelling east to west.

[Kevin Hollinrake]

My right hon. Friend is absolutely right: operators can take a number of measures to reduce the impact of some of the problems.

To give some examples of passengers I have spoken to or corresponded with, one told me that, since the end of May, because of the new timetables, his train

“had been cancelled or delayed nearly every single day”.

Another complained:

“Whether I get to work now is a painful lottery.”

Another frustrated rail user described how, on one day, two trains were cancelled, with 100 people, including the elderly and infirm, left without warning on the platforms at Malton station. At Malton, there are no toilet facilities, and the café opens for only limited hours each day.

[Emma Hardy]

I am sure the hon. Gentleman shares my frustration with the facilities at Hull station, which is managed very badly by TransPennine Express. We had to run a campaign to get a toilet attendant at the station, and my hon. Friend the Member for Kingston upon Hull North (Diana Johnson) recently wrote to the managing director of TransPennine Express to express her disgust that the station does not have a manager. TransPennine Express is failing us with not only the railways but the stations.

[Kevin Hollinrake]

The hon. Lady makes some good points on behalf of her constituents. Although some issues, which I will come to later, are beyond the control of TransPennine Express, the operator clearly could deal with some issues that would alleviate many of the problems, and it is absolutely right that she draws attention to them.

Another traveller contacted me this week on Twitter to say:

“two days in a row no driver for the 15.17 from Manchester Piccadilly.”

The late departure of her train from Huddersfield meant that she would not make the 16.01 connection to Malton and would have over an hour to wait.

There are many others. Another gentleman said:

“TransPennine seem to cancel trains regularly to Malton and Scarborough which should not be happening. The frustration of passengers is starting to boil over and I know that some TPE staff are fearing for their safety. One of the staff told me on Sunday that nurses and doctors from Malton working at Scarborough Hospital were not getting to work on time on a regular basis. People are losing their jobs over the delays and cancellations.”

--- Later in debate ---

[Emma Hardy]

Will the Minister acknowledge that even without the delays, the May timetable changes offer Hull a worse service than it had before? I am not just talking about the delays—the actual timetable changes give Hull a worse service. Surely that is wrong.

[Joseph Johnson]

The timetable changes were intended to enable us to take advantage of the substantial investment that the Government and the country have been making in our rail network. That important investment is enabling more frequent services and the replacement of rolling stock across the north of England. Those are benefits that will be felt by the hon. Lady’s constituents in time, when they are fully delivered. I acknowledge that the timetable introduction did not go well, to say the least, and that the hon. Lady’s constituents have had a difficult experience. Northern and TransPennine are in the process of fully rolling out the May timetable change. Once it is fully rolled out, I am sure her constituents will feel the benefits it is intended to deliver.

[Joseph Johnson]

I am delighted that that is in prospect for my right hon. Friend’s constituents. More regular and more reliable services are the objective of everything that we are doing at the moment to stabilise and improve performance. Ultimately, we want to see that contribute to more people getting off the roads and using public transport, including the railways.

[Emma Hardy]

I thank the Minister for giving way again. I am sure he remembers the lobby to address this issue, when we came to see him with Hull chamber of commerce. He has not acknowledged my point. The timetable changes offer Hull a worse service than it had before. That is not because of the delays or because the timetable introduction has been chaotic. It is because the timetable we now have in Hull is worse than we had before. Surely that is unacceptable.

[Joseph Johnson]

As I said when I met the delegation that the hon. Lady refers to, I am keen to look at Hull’s services and see how we can improve them for the future. Hull is a critical city and we want to ensure that the hon. Lady’s constituents are getting the kind of services that they need so that Hull and its economy can thrive. I am happy to see any further representations that she wants to make about where she sees the timetable falling short and the kinds of changes she wants to see in the future. It remains the Department’s overriding priority to make sure that the industry restores reliability for passengers as soon as possible.

With respect to Manchester, York and Scarborough, with services affected by congestion in the central Manchester area and the rules applied by Network Rail when considering which services are given priority at key pinch points, many of the York/Scarborough services have been subjected to an agreed performance recovery plan. That requires them to terminate services short of destination in certain circumstances in order to limit the potential for a reactionary knock-on for other services.

In the light of that plan, TransPennine Express has been implementing a number of measures to improve performance on the line. For example, it has pledged to change the schedules of its drivers to reduce the circumstances where trains need to be terminated prior to arriving in Scarborough. It has also promised to advise passengers, wherever possible, prior to their departure from York if a train does need to be terminated at Malton, so that they can wait for the next train from York if they so wish.

My hon. Friend the Member for Thirsk and Malton mentioned communication shortfalls. TPE is also working with London North Eastern Railway on the east coast to ensure that communications at York during disruptions are improved for passengers, with clear guidance, advice and information, and arrangements to allow eligible season ticket holders to claim compensation, in addition to the ongoing and regular delay repay process.

--- Later in debate ---

[Joseph Johnson]

The Department monitors short-forming very closely as part of its supervision, jointly with Transport for the North, of the Northern and TPE franchises, which are jointly managed with Transport for the North. The operators are required to provide specified levels of capacity, and if they short-form trains or provide fewer carriages than they are meant to, the Department takes that very seriously and holds the operator to account for it.

[Emma Hardy]

I thank the Minister for giving way for the third time. To reiterate what was said at the meeting we had previously, he was invited to come to Hull to discuss this issue in detail—in fact, to come on one of the TransPennine Express services. I suggest he gives himself plenty of time for his journey. I repeat the invitation, and I look forward to having a date set in the diary very soon.

[Joseph Johnson]

I thank the hon. Lady for repeating the invitation, which I have already accepted. We are in the process of trying to find an appropriate date that suits her and the hon. Member for Kingston upon Hull North (Diana Johnson). I look forward to travelling there.

I hope that hon. Members will be assured that the Department is continuing to do everything possible to ensure passengers get the safe and reliable services that they expect across the trans-Pennine route and the northern franchise as a whole.

Question put and agreed to.