Business of the House

Euan Stainbank Excerpts

Thursday 22nd January 2026 Commons Chamber

[Euan Stainbank (Falkirk) (Lab)]

My constituent Mary plans to retire next week. Despite applying to resolve her civil service pension in early summer last year, it has still not been resolved. I wrote to Capita about this immediately, but currently there is little prospect of Mary’s pension being resolved before she plans to retire. We are seeing too many of these prolonged delays cropping up. Will the Leader of the House support me in calling on Capita to spell out clearly an urgent resolution to this and all other cases at serious risk of being prolonged?

[Sir Alan Campbell]

My hon. Friend is not the first Member to raise this important matter. I understand that Capita has recognised the scale of the issue and is recruiting additional staff to deal with it. Like my hon. Friend, I urge Capita to get on with it. I know that this will bring little comfort to Mary and many others, but I hope that there can be progress. Should my hon. Friend seek a meeting with a Minister to discuss these matters, I will arrange it for him.