Transport Accessibility for Disabled People

Gagan Mohindra Excerpts

Thursday 26th March 2026 Commons Chamber

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

I congratulate the hon. Member for Brentford and Isleworth (Ruth Cadbury) on securing this important debate. Many of my constituents have raised the challenges faced by disabled people in accessing tube services. Last May, I conducted a survey on the Metropolitan line, and only 6% of respondents thought that Transport for London was doing enough to improve reliability and accessibility. It is evident that people who rely on that essential service feel let down, which is simply not good enough.

I have written to TfL and the Mayor of London regarding this issue. While I have been informed of the mayor’s target of making 50% of tube stations step-free by 2030, none of the stations for which works are proposed are in my constituency, so understandably residents of South West Hertfordshire feel left behind. TfL has stated that, through the step-free access programme, it aims to promote a more accessible and inclusive transport network, but that will not happen if the benefits are not extended to all service users. Take the case of one of my constituents in Rickmansworth, who uses a wheelchair due to a spinal cord injury that he sustained just over a year ago. Despite having used Rickmansworth station for the last 17 years as a local resident, he is now unable to do so, as stairs offer the only route out of the station. Consequently, he can no longer travel into London as frequently as he did. That places significant limitations on his independence—an issue that could be fixed with the simple installation of an exit ramp.

The 2021 census shows that 30% of Rickmansworth residents are retired, compared to the national average of 21.7%. Areas with an ageing population, like Rickmansworth, would particularly benefit from step-free access. Many other constituencies are also impacted by this especially problematic issue. Over two thirds of the London underground network is still without step-free access, which prevents thousands of disabled people from accessing a vital transport network.

Another hurdle restricting accessibility to transport services in my constituency, which I have repeatedly highlighted in the Chamber, is the lack of concessions available to residents of South West Hertfordshire. TfL also stated that through concessions, it aims to promote a more accessible and inclusive transport network. Again, that is not possible if concessions are not extended to people who frequently use those services. Those concessions include Oyster cards for students under 18, the 60-plus Oyster card, and discounts available for veterans and disabled users of TfL services. Disabled people who live inside the Greater London boundary are eligible for a freedom pass, which enables use of TfL services free of charge, but that is not extended to my constituents.

An overwhelming 96% of respondents to my Met line survey agreed that residents in my constituency should have the same concession fares as Londoners. That highlights a failure to create an inclusive and accessible transport system for everyone. How is it fair that, despite relying on these essential services to commute every day, my constituents are not eligible for the same concessionary fares as some who live only hundreds of metres away?

Inaccessibility of transport services is not simply about not being able to get to the tube; hon. Members have spoken about the bus system, the state of pavements, pavement parking and street furniture. Inaccessibility of transport services means that disabled people are restricted in their independence and ability to participate in life. That is important. The Department for Transport must equip transport authorities to increase accessibility for everyone.