Oral Answers to Questions

Gagan Mohindra Excerpts

Thursday 26th March 2026 Commons Chamber

[Juliet Campbell (Broxtowe) (Lab)]

7. What steps she is taking with local authorities to help improve local bus services.

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

9. What steps she is taking to help improve local bus services.

[Claire Young (Thornbury and Yate) (LD)]

18. What recent assessment she has made of the adequacy of bus services.

--- Later in debate ---

[Lilian Greenwood]

We are committed to working with local leaders, including Mayor Claire Ward, to improve buses. We are providing the East Midlands combined county authority with £65 million between now and 2028-29, which can be used to increase bus provision across the local area. I know that Mayor Claire would be very happy to work with my hon. Friend to help plan bus networks that work for local people, including those living in Beeston Rylands.

[Mr Mohindra]

South Oxhey was previously served by three buses per hour operating across two routes, but since last July that has been reduced to an hourly 328 service, which is sometimes cancelled leaving a two-hour gap between buses. The Minister has previously stated that the Bus Services Act 2025 will provide local authorities with the tools to manage bus services, but what steps will the Department take to hold bus operators to account on this issue?

[Lilian Greenwood]

It is for local authorities, who have been given both the funding and the tools, to decide what works for their local area. Obviously they can have bus enhanced partnerships with local operators, but they can also consider franchising when they feel that that is necessary in order to provide the services that local people need. I know that Hertfordshire is one of the places that is piloting franchising appropriate for rural areas.

Transport Accessibility for Disabled People

Gagan Mohindra Excerpts

Thursday 26th March 2026 Commons Chamber

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

I congratulate the hon. Member for Brentford and Isleworth (Ruth Cadbury) on securing this important debate. Many of my constituents have raised the challenges faced by disabled people in accessing tube services. Last May, I conducted a survey on the Metropolitan line, and only 6% of respondents thought that Transport for London was doing enough to improve reliability and accessibility. It is evident that people who rely on that essential service feel let down, which is simply not good enough.

I have written to TfL and the Mayor of London regarding this issue. While I have been informed of the mayor’s target of making 50% of tube stations step-free by 2030, none of the stations for which works are proposed are in my constituency, so understandably residents of South West Hertfordshire feel left behind. TfL has stated that, through the step-free access programme, it aims to promote a more accessible and inclusive transport network, but that will not happen if the benefits are not extended to all service users. Take the case of one of my constituents in Rickmansworth, who uses a wheelchair due to a spinal cord injury that he sustained just over a year ago. Despite having used Rickmansworth station for the last 17 years as a local resident, he is now unable to do so, as stairs offer the only route out of the station. Consequently, he can no longer travel into London as frequently as he did. That places significant limitations on his independence—an issue that could be fixed with the simple installation of an exit ramp.

The 2021 census shows that 30% of Rickmansworth residents are retired, compared to the national average of 21.7%. Areas with an ageing population, like Rickmansworth, would particularly benefit from step-free access. Many other constituencies are also impacted by this especially problematic issue. Over two thirds of the London underground network is still without step-free access, which prevents thousands of disabled people from accessing a vital transport network.

Another hurdle restricting accessibility to transport services in my constituency, which I have repeatedly highlighted in the Chamber, is the lack of concessions available to residents of South West Hertfordshire. TfL also stated that through concessions, it aims to promote a more accessible and inclusive transport network. Again, that is not possible if concessions are not extended to people who frequently use those services. Those concessions include Oyster cards for students under 18, the 60-plus Oyster card, and discounts available for veterans and disabled users of TfL services. Disabled people who live inside the Greater London boundary are eligible for a freedom pass, which enables use of TfL services free of charge, but that is not extended to my constituents.

An overwhelming 96% of respondents to my Met line survey agreed that residents in my constituency should have the same concession fares as Londoners. That highlights a failure to create an inclusive and accessible transport system for everyone. How is it fair that, despite relying on these essential services to commute every day, my constituents are not eligible for the same concessionary fares as some who live only hundreds of metres away?

Inaccessibility of transport services is not simply about not being able to get to the tube; hon. Members have spoken about the bus system, the state of pavements, pavement parking and street furniture. Inaccessibility of transport services means that disabled people are restricted in their independence and ability to participate in life. That is important. The Department for Transport must equip transport authorities to increase accessibility for everyone.

Oral Answers to Questions

Gagan Mohindra Excerpts

Thursday 8th January 2026 Commons Chamber

[Simon Lightwood]

I have already mentioned the fantastic benefits of the Bus Services Act. It gives local leaders the tools that they need to take back control of their bus services, and to shape them around their communities, through improved enhanced partnerships, franchising or local authority operated bus companies.

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

I receive regular correspondence from constituents raising concerns about unreliable bus services. These are especially problematic in areas like Croxley Green, where residents are already suffering because of limited bus routes and late-running services. Given that many people rely on buses to travel throughout my constituency, what steps are the Department taking to ensure that the residents of South West Hertfordshire have access to a reliable transport network?

[Simon Lightwood]

The Bus Services Act empowers local leaders to choose the model that works best for their area. It includes a measure on socially necessary local services. Under that new measure, local transport authorities with an enhanced partnership will be required to identify local services that are considered socially necessary. They will need to put in place requirements that must be followed before any services can be changed or cancelled.

Oral Answers to Questions

Gagan Mohindra Excerpts

Thursday 20th November 2025 Commons Chamber

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

T8.   Many of my residents rely on Transport for London services to travel every day, yet they are not entitled to concessions enjoyed by those who live literally hundreds of metres away. I have raised this issue before in the Chamber. Will the Secretary of State advise me of any way, besides turning up at City Hall, that I can meet the relevant person to discuss this?

[Heidi Alexander]

I am interested to hear that the hon. Gentleman’s constituents want to avail themselves of concessions provided by the Labour Mayor of London. The hon. Gentleman will know that Londoners often pay a precept to fund some of the entitlements they have in London. That is why his constituents, who fall outside the Greater London boundary, do not have those concessions available to them.

Oral Answers to Questions

Gagan Mohindra Excerpts

Thursday 26th June 2025 Commons Chamber

[Simon Lightwood]

I entirely appreciate the problems that the hon. Member and her constituents have experienced as a result of Hammersmith bridge. Further information on the structures fund will be announced in due course.

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

Several of my constituents have written to me, concerned that Arriva, which provides local bus services, has cancelled or reduced some of their local routes, such as the 322 in Maple Cross and the 328 in South Oxhey, leaving them with no other transport options aside from costly taxis. What will the Minister do to ensure that everyone has access to public transport, such as those vital bus services?

[Simon Lightwood]

I will expect the hon. Gentleman to walk through the Lobby with the Government when our Bus Services (No. 2) Bill comes forward. It is exactly designed to take back control of our bus services, which the Conservative party completely and spectacularly failed to do.

The Bill will empower local leaders to choose a model that works best for their area. It includes, as I mentioned, a socially necessary local services measure. Local transport authorities that operate under an enhanced partnership will be required to identify local services that they consider to be socially necessary and put in place requirements that must be followed before such services can be changed or cancelled. They also need to consider the alternative options available to them.

Oral Answers to Questions

Gagan Mohindra Excerpts

Thursday 15th May 2025 Commons Chamber

[Lilian Greenwood]

I thank my hon. Friend for his question. This year, we are providing local authorities in England with £1.6 billion of funding for roads maintenance, including more than £75 million for the East Midlands combined authority, of which over £4.3 million is for Derbyshire. Those councils can now get on with the job. We have also introduced new reporting requirements, meaning that from next month people will be able to see exactly what their councils are doing with that money. We will end Britain’s pothole plague.

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

On-street parking has an effect on our local roads. In Kings Langley, my local high street is suffering significantly from the Liberal Democrat-led council imposing parking restrictions in a way that has caused confusion not just to businesses but to local residents. Can the Minister give any guidance to Dacorum council on how to communicate better with residents to ensure that on-street parking is properly adhered to, but not to the detriment of our high streets?

[Lilian Greenwood]

I understand how important it is for people to access their high streets. That issue obviously relates to parking, but it is also about the availability of active travel and public transport. I am not going to dictate how local authorities should implement parking restrictions in their area; that is for them to decide. We provide them with the powers and the resources, and it is for local people to decide what is right for their area.

Oral Answers to Questions

Gagan Mohindra Excerpts

Thursday 27th March 2025 Commons Chamber

[Simon Lightwood]

I agree with my hon. Friend, and I encourage her to continue to speak with the operator to understand whether changes can be made to the route to better meet her constituents’ needs. Our buses Bill, alongside the £2.4 million for Reading and the £1.6 million for West Berkshire, will give local leaders the tools to deliver better bus services for passengers.

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

Local bus services are part of the integrated travel plans for my constituency, but my constituents also rely on Transport for London to commute into London. One frustration of my community is that concession fares are offered to London residents who live very close to the Hertfordshire border but not to my constituents. As accessibility to public transport remains one of my top priorities, will the Minister push Transport for London to extend those concessions to every TFL user regardless of their address?

[Simon Lightwood]

That is a devolved matter, but I appreciate that TFL also subsidises many routes outside that boundary. I am happy to pick up that matter with the hon. Gentleman outside the Chamber.

Oral Answers to Questions

Gagan Mohindra Excerpts

Thursday 13th July 2023 Commons Chamber

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

2. What plans he has to reform ticketing for railway services.

[Stephen Metcalfe (South Basildon and East Thurrock) (Con)]

18. What plans he has to reform ticketing for railway services.

[The Minister of State, Department for Transport (Huw Merriman)]

We are delivering on the plan for rail commitments to improve railway ticketing. We recently announced that contactless pay-as-you-go will be extended to another 53 stations in the south-east, and we are working with Greater Manchester and the West Midlands on pay-as-you-go trailblazer devolution deal commitments. Some 99% of all tickets can be purchased online or through ticket machines.

[Mr Mohindra]

May I wish the Minister of State a happy big birthday? Sarah from my office thinks he looks no older than 25; I may not always agree with her on that one.

One of my constituents, who works at a local station, reached out to me last week with concerns about the Department’s plans. In the email, my constituent said:

“By closing the ticket office, you take away a focal point of contact. How is someone in need going to find me on a station that is as big and spread-out as ours?”

Can the Minister reassure us both that those who need assistance will be able to locate staff easily?

[Huw Merriman]

There is no better place to celebrate my half century than this place, with friends and even greater colleagues.

I thank my hon. Friend—and I thank his constituent—for the work he performs at Berkhamsted and Tring stations. These stations, along with another 51 stations, will be getting pay-as-you-go by the end of the year. We know that 90% of transactions are completed outside ticket offices, and this shift tends to increase for stations that operate pay-as-you-go. He asked about ensuring that staff at ticket barriers are easily identifiable. I believe that is the case, and we will certainly make sure, as these reforms are rolled out by train operators, that it continues to be the case. The proposals from train operators are aimed at redeploying ticket office staff to parts of the station where all passengers will access them and see them.

Rail Ticket Offices

Gagan Mohindra Excerpts

Thursday 6th July 2023 Commons Chamber

[Huw Merriman]

I will be looking to speak to the Scottish Executive. In Scotland, similar proposals have, as I understand it, been rolled out to a number of ticket stations by ScotRail. I want to assess whether that was a mandate from the Executive. I will certainly be having a chat with them to see what lessons can be learned, given that Scotland appears to have gone before England in that regard.

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

May I take this opportunity to welcome the extension of contactless payments to Berkhamsted and Tring in South West Hertfordshire? I declare an interest as a local commuter from one of those stations. Although this initiative on rail ticket offices will, in my eyes, help more travellers, can my hon. Friend reassure the House that additional support will remain for those who require help, such as the elderly and the disabled?

Oral Answers to Questions

Gagan Mohindra Excerpts

Thursday 24th November 2022 Commons Chamber

[James Grundy (Leigh) (Con)]

6. What recent steps his Department has taken to help level up communities through the transport network.

[Mr Gagan Mohindra (South West Hertfordshire) (Con)]

12. What steps he is taking to help provide support for local transport routes.

[Antony Higginbotham (Burnley) (Con)]

16. What steps he is taking to help provide support for local transport routes.

--- Later in debate ---

[Mr Harper]

My hon. Friend is a doughty champion for his constituents. My officials continue to work closely with the Greater Manchester Combined Authority on the proposal to open a new rail station at Golborne as part of the £1 billion city region sustainable transport settlement announced earlier this year. Local partners are currently producing an outline business case to support the proposal, which we expect to receive and consider in due course. Bids to open Kenyon Junction station were submitted in the second and third rounds of the ideas fund, but were sadly unsuccessful.

[Mr Mohindra]

I welcome the Secretary of State to his place. Unfortunately, I have had countless pieces of correspondence from my constituents about buses in my local area of South West Hertfordshire. Services are typically infrequent and consistently late. Can he update the House as to what he is doing to ensure that those services are more reliable so that we can continue to encourage people to use public transport?

[Mr Harper]

I am grateful to my hon. Friend for raising that issue and I am sorry to hear about the difficulties that his constituents are facing in accessing bus services. I know from my constituency how vital bus services are for individuals to get to work and to access education and healthcare. We are engaging with bus operators and local authorities to help to resolve the challenges that they face. The national bus strategy sets out our vision for bus services across England to deliver better bus services. To that end, we are investing more than £1 billion to support local authorities to deliver their bus service improvement plans, including £30 million for Hertfordshire County Council, which will support improvements to bus services in his constituency.