Asked by: Gerry Sutcliffe (Labour - Bradford South)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what assessment he has made of the availability of front-of-house staff within the Courts Service to assist with the completion of official documents.
Answered by Shailesh Vara
Her Majesty’s Courts and Tribunals Service administrative staff provide help to courts and tribunals users directly at court buildings and hearing centres. Help is also provided by staff at call centres and through guidance provided on-line. While HMCTS staff cannot provide any legal advice, they are able to provide general help on procedure, including, where appropriate, guidance on the completion of court documents. Depending on the circumstances staff will also signpost users to appropriate advice agencies for this purpose. Through its budgeting and workforce planning processes HMCTS endeavours to ensure all activities are resourced to meet the demands of the service.
Where a party appears unrepresented in the Magistrates’ Court, the Legal Adviser has a general duty to assist and this includes providing assistance with the completion of court forms.
Asked by: Gerry Sutcliffe (Labour - Bradford South)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, if he will take steps to simplify the form EX160 for application for fee remission.
Answered by Shailesh Vara
In July 2014 HM Courts & Tribunals Service (HMCTS) launched a revised fee remission application form and guidance which removed some requirements based on user feedback.
HMCTS is now developing further reforms to the fee remission process which significantly simplifies the application form and guidance, removing the need for applicants to provide supporting documents in most cases. HMCTS expects these reforms to be in place for users by September 2015.