Retail Crime

Jim Shannon Excerpts

Wednesday 19th July 2023 Commons Chamber

[Ian Paisley]

I thank the hon. Member for raising that point. The protection of workers is very important to us all—I suppose we could all recount stories where members of staff in high street shops have been verbally or physically abused. That has to be taken seriously. Of course, with crime increasing, the availability of cash has also depleted. ATMs have moved inside shops and away from banks because banks on the high street have closed, and consumers are now charged for taking their money out of those cash machines. All those knock-on effects have an impact on retail trade and crime up and down the country. Those matters will bear heavily on shops.

I want to put that statistic on record again: retail crime costs the UK economy £1.9 billion a year, and it costs businesses about £600 million a year—over half a billion pounds—to put protections in place. Retailers across the UK report that one of the biggest threats to their businesses is customer theft, which comes as no surprise. Customer theft affects the productivity and competitiveness of smaller shops, not least because if those shops make a claim against their insurance, their premiums increase. Because they are working on margins of 4% to 5%, any theft impacts the profitability of a business. So a shopkeeper or retailer is actually discouraged from claiming off their insurance, which is there to protect them from this, because it will have such an impact on their profit margin that it could ultimately put them out of business, and that matter is incredibly important.

Of course, we all know that the cost of living crisis means that more people are desperate, and despair can cause desperate measures. However, that cannot mean people have free rein. On that point, I for one will not draw a distinction in saying that, because there is a cost of living crisis, that will make people want to steal. That is not the nature of the average citizen in this kingdom. The average citizens in this kingdom are good people and they want to do good things. But there are increasing pressures that drive other people to crime and I think we have to be very clear about that. The cost of living crisis is affecting everyone and it is affecting shops. More people have less to spend and, if retail crime is left unchecked, businesses will just buckle and fold.

Retailers do take responsibility and arm themselves against this type of crime by investing in loss prevention measures, as the hon. Member for Rutherglen and Hamilton West (Margaret Ferrier) has said. Loss prevention measures include CCTV, special mirrors, panic alarms, shutters, high-value items secured behind counters and overhead gantries. However, many independent businesses do not have the financial capability or the size of store to invest in the same way that large national chain companies are able to do and that have a physical security presence. Even if they do, the £1.9 billion cost is passed on to the consumers. Again, that highlights that this will drive the cost of living crisis even further, so it is a vicious circle. We in this House have an opportunity to challenge it and I hope the Minister, through his actions—I know that the Minister is committed to this—has the ability to help to break that vicious chain.

In addition to the financial loss, there is also the emotional impact. If the shop worker is unable to go back to work after they have been verbally abused, spat at or physically abused, that has a dire impact on the economy of that family or of those people. The fact is that 47% of retailers have reported that vulnerable customers are not visiting their shops at night due to the fear of crime, which again reduces their ability to participate in the community, because shops are about community. They are about the high street flourishing and about people within the community meeting and greeting, and engaging in business.

[Jim Shannon (Strangford) (DUP)]

First, can I congratulate my honourable colleague and good friend? He is right to outline all the things that shops can do in relation to, No. 1, safety for their workers and, No. 2, safety for their customers. I have been the representative for Strangford in this House since 2010, but I was a Member of the Legislative Assembly before that and a councillor. Over those years, I have watched the shops in my constituency and seen shop workers who have been verbally abused, who have been attacked with knives and who have had to call the police after having been beaten up in their shops. Yet, with all the precautions that are taken in a shop, and it is right to take those precautions, it only ever works if the police are accessible, and the problem for us in many cases is that the police are so busy that they are not able to attend incidents in shops at the time when the people need them to be there. CCTV can retain the evidence, but the police need to be there. Has my hon. Friend experienced that in his constituency as well?

[Ian Paisley]

I thank my hon. Friend for his intervention. I think he has over 26 or 27 years of elected experience between these two bodies, and with that on Ards Council, over 30. I think it is telling that he has probably, like me, seen an increase in this and an increase in the threats to shops. Of course, that has been impacted by the things I mentioned earlier: the change in shopping habits with online shopping and therefore the inability sometimes to invest in some of these issues.

Everyone who works in a shop has the right to feel safe behind their counter and that their livelihood is not under threat. That is why I am pleased to be a co-chair of the all-party parliamentary group on retail crime, safe and sustainable high streets and to be leading on this debate and pushing the matter forward. We want to ensure that high streets remain at the heart of our community, but unless shop theft is regarded as a serious crime, it will continue to grow. We need to flag up that this is not shoplifting and this is not petty; it is serious and at times organised and it must be addressed. We are talking here about serious and organised crime: this is a serious crime and we must deal with it.

I went through the history of parliamentary questions asked on this issue. From the response to a written question by the hon. Member for Shipley (Philip Davies) to the Ministry of Justice in 2018 we learned that a perpetrator of retail crime would, appallingly, have to be convicted 30 times before they were given a custodial sentence, up from 27 in 2017. In 2016, one offender received their first custodial sentence after—wait for it—435 previous offences; in 2017, the figure was 279 previous offences, and in 2018 it was 287 previous offences. For a prolific daily offender it took hundreds and hundreds of offences before they received a custodial sentence. What message does that send out to the kleptomaniac and the person who says, “I just need that item”? It sends the message that they will probably get away with it.

That is not good enough, and this issue is not being treated seriously enough. It is therefore no surprise that according to the British Retail Consortium only 15% of shoplifting crime is reported, and a majority of businesses—over 56%—say that they believe the police operate “poorly” or “very poorly” when dealing with retail crime. I understand that. I deal with the police regularly in my constituency, and this refers to the point made by my hon. Friend the Member for Strangford (Jim Shannon). Talking exclusively about Northern Ireland, when police budgets have been driven down and when the chief constable rightly puts out the message that people will notice the lack of policing because those budgets have been driven down, this sort of crime is only going to go one way—up. I know the situation in England and Wales is slightly different because the police here have been given additional support, which is very welcome. I would love for that support to be cross-applied to Northern Ireland. I have deliberately not made this debate specifically on Northern Ireland because that would let the Government take the easy path of saying that calling the Assembly back would lead to this being sorted out. That is not the resolution, however; this is about budgetary support from the Home Office for policing. We do not have that support and we require it.

So what needs to happen? All of this means that the retail industry feels largely unprotected. Unfortunately, that is the case across the entire country. From Abbott’s in Devon to Mackays of Cambridge and across to Fermanagh in Ulster, many members of the British Independent Retail Association have been campaigning on retail crime and have given evidence directly to the Home Office on this issue. They have found that, even with video evidence, there just is not the interest or imperative for some of the authorities some of the time to get involved. They feel ignored and let down. We must address that, because it is not in the interests of us as lawmakers or of those of us who want this country to flourish. We want to make sure that the law is seen to apply, is seen to apply fairly and, where it has to be, is seen to apply strictly and to punish people engaged in this crime.

Reductions in resources available to police forces are undoubtedly posing challenges, but, more pertinently, there is still a lack of consistency in responses to retail crime across the country. This has not happened by introducing the crazy £200 arbitrary figure that the Government set in the guidelines to the Anti-social Behaviour, Crime and Policing Act 2014, which advises police forces that they do not need to respond if the value stolen was below that figure. A written question from the hon. Member for Tewkesbury (Mr Robertson), who is a fellow vice-chair of the all-party parliamentary group on retail crime, safe and sustainable high streets, showed that the percentage of shop thefts dealt with by the justice system stands at 13%, down from 36%. That is simply not acceptable and I hope the Minister agrees.

Prosecuting shoplifting needs to be quicker, easier and cheaper from the point of view of police forces and retailers. With the use of compelling CCTV evidence and technology, processes can and should be modernised to increase the conviction rate. At the moment, data protection often means that shoplifters are protected from identification, even though they are a danger to the public and other retail businesses. That needs to change. I am not saying that we need to put “wanted” posters up all over the country, but sometimes we feel like that when we know that a particular person in our village or high street is a menace. In the town of Ballymena, the shops have a radio connection so that when certain people are seen in the town it goes around like wildfire: “So-and-so’s in the town today. Try to prevent them coming into your shop and, more importantly, be alert and make sure they don’t do it.”

When an arrest is made, the punishment must reflect the seriousness of the crime. With that in mind, it would be much better if part of the process for reporting this type of crime was a mandatory victim impact statement so the court can hear the dilemma shop owners and shopworkers are placed in and the pain they feel. It would help to ensure that criminals are more likely to get the sentence they deserve if the real impact of their crime is laid before the courts and the judge hears the impact it has had on the community. All retail crime needs to be treated seriously. We need to expunge the words, “This is just shoplifting”. It is not. That phrase has to be removed from our lexicon. That type of terminology implies that it is somehow less of a crime and not as important.

I will leave those thoughts with the Minister. I understand that the hon. Member for East Worthing and Shoreham (Tim Loughton) wishes to make a contribution. He spoke to me earlier behind Mr Speaker’s Chair and I am more than happy to agree to that. In conclusion, this is an important issue on which we can have cross-party co-operation. Let us show retailers that that is the case and implement these simple solutions that will help our retailers live and thrive, and help the high street thrive again.