John Glen
Main Page: John Glen (Conservative - Salisbury)Department Debates - View all John Glen's debates with the Home Office
(9 years, 10 months ago)
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John Glen (Salisbury) (Con)
I should start by putting on the record my regret for those four constituents who contacted me because they were experiencing difficulties. Three of them were dealt with immediately and just one had to wait one extra day for a passport.
I confess to being a little surprised that the Opposition have used this first Opposition day for a debate on this subject, given that the Government have responded so fully over recent days to take the action necessary. In the hour and a half I have been sitting in the Chamber, nobody has answered the question why there has been such unprecedented additional demand. I suggest that in addition to continued falls in inflation and unemployment, the demand for passport renewals and replacements—at its highest for 12 years, with over 350,000 additional applications lodged compared with the same time last year—is a clear sign that overseas travel is higher on the agenda for many businesses and families than could have been anticipated earlier this year.
The Opposition frequently inform us that we should learn the lessons of the past. I agree—it is important that we learn from previous experiences. The Passport Office currently has a considerable number of applications to process, but 15 years ago, under the previous Administration, the number was not 480,000, but 565,000 at the height of the 1999 crisis. But the most important figure is that of the 480,000 cases currently in progress—just 30,000, or six in every hundred, are being dealt with outside the normal three-week waiting time.
John Glen
No. Given the limitations on time and given what the right hon. Member for Manchester, Gorton (Sir Gerald Kaufman) said earlier, I shall carry on.
More than 500 people missed their travel dates in 1999, and the Government then paid out over £124,000 in compensation for missed holidays, honeymoons and business trips. More than half of all calls failed to get through to the agency. The emergency measures put in place by the then Government cost a total of £12.6 million, including £16,000 spent on umbrellas for people queuing in the rain for hours.
It is important that today we reflect on what happened 15 years ago. It took the Government five months to get a grip of the problem and to put emergency measures in place, in stark contrast to what we have seen from this Home Secretary and this Government. The Government are not simply throwing extra resources at the difficulties; they are taking proportionate steps to reallocate 250 staff and add 650 staff to customer helplines. That action was taken quickly. The wider concerns that have been generated have increased unnecessary calls, leading to an extra administrative burden on the Passport Office. Let us put the situation in context. Between January and May, 99% of passports were issued within four weeks. That is a pretty impressive outcome.
As I said earlier, four constituents contacted me. One of them had to delay his holiday by one day, which is incredibly significant for him and his wife. I very much hope the Government will make it clear how compensation in such circumstances can be gained and the best way to approach that. I also hope that this afternoon’s debate is an opportunity for the Government to outline once again the considerable and sensible steps they have taken to ensure that people can receive their passports as soon as possible.
My councillor, Ian McLennan, a tenacious Labour councillor, was hoping to depart on a cruise with his wife but unfortunately the passport reached them one day late. He is the only constituent of mine who has experienced any meaningful problems. I see no reason why my constituency should be any different from any other. I hope that when the reviews take place, we look at some—
John Glen
No. I shall carry on because time is so short, as I said earlier.
It is important that when the reviews are undertaken, we look at new ways of improving processes so that seasonal demand is reduced. We know when people’s passports will expire. Why they cannot anticipate that and apply several months before they need to, and be encouraged to do so by the Passport Office, should be investigated. I conclude by commending the actions taken by the Home Secretary and the ministerial team under difficult circumstances. I am surprised that the Opposition have wasted valuable time on this subject.