Mobile Infrastructure Project

John Glen Excerpts

Wednesday 10th February 2016 Westminster Hall

[John Glen (Salisbury) (Con)]

I beg to move,

That this House has considered the mobile infrastructure project.

It is a pleasure and an honour to serve under your chairmanship, Mrs Main.

The purpose of the debate is to express the concerns of four distinct communities in my constituency, in Ebbesbourne Wake, the Woodford valley, Broad Chalke and Bowerchalke, with what is in essence the failure of the mobile infrastructure project. We hoped that the project would improve the poor or in many cases non-existent mobile phone coverage in those areas, but none of the proposed masts at those sites have been seen through to completion. I will set out the challenges of the project and the lessons to be learned from it. I will also make constructive suggestions about how we can move forward. It is heartening to see a number of colleagues in the Chamber with experience, I suspect, of similar disappointments with the project.

The mobile infrastructure project, on which I am sure the Minister will give us authoritative detail later, was first announced in 2011. The Government envisaged working in partnership with a private firm, Arqiva, and providing it with capital funding to build new mobile phone masts. The masts were to be operated by four large operators, which would fund the operating costs for 20 years. The aim was to improve the coverage and quality of mobile network services for the 5% to 10% of consumers and businesses living and working in areas with poor or non-existent coverage, and to ensure that 99% of the population had mobile service.

In a series of debates on broadband infrastructure and mobile telephony everyone has been impressed with the progress made by the Government generally in increasing the percentage of people who can access new services. For those who cannot, the situation is extraordinarily frustrating. My understanding is that 600 potential sites were identified at the beginning of the project, and the contract with Arqiva commenced in May 2013. By December 2015, a couple of months ago, the project had cost £9.1 million and only 15 masts were live. The Secretary of State announced that the project will not be extended past its deadline of March 2016, so it is anticipated that by the time the project ends only about 50 masts will have been built, which is perhaps a sixth of the number of masts envisaged five years ago.

The project faced significant challenges from the beginning. First, the Select Committee on Culture, Media and Sport was told that Arqiva had to wait almost a year to receive accurate data on “not spot” zones aligned with operators’ network maps. Arqiva said that it had not anticipated that delay when the project was scoped.

Secondly, perhaps the most typically vexing experience has been of the delays in planning permission and the difficulty of obtaining it for a number of sites. The Minister contacted me about sites in my constituency, acknowledging uncertainty over where they might be, and I engaged with the parishes concerned in an effort to find agreeable sites quickly. In such rural areas with the poorest mobile coverage, however, two factors are significant. The proposed sites are often in areas of outstanding natural beauty or national parks—we have both in my constituency—which can provoke numerous representations, because if a mast is not in the right place, it is there for a long time, causing significant environmental challenges. We must, however, recognise the need to overcome that obstacle, because better mobile coverage is absolutely necessary. Getting right the planning permission, with an economically viable power connection, has been a significant barrier.

[James Cartlidge (South Suffolk) (Con)]

We had three proposed masts in my constituency, one of which will be going ahead and will be transformational, proving the possible impact. Does my hon. Friend agree that the lesson we might have to learn if the scheme returns—I hope there will be some kind of renewed funding—has to be on the basis of communities coming forward to an extent and being proactive and willing to accept masts, so that we know there is a good chance of getting planning permission? Instead, the other way around, we have been saying, “Here’s a load of money,” and people get excited, but nothing actually gets delivered.

[John Glen]

I am extremely grateful for my hon. Friend’s intervention. That is where we need to get to by the end of the debate: a real sense of what can be achieved, with a call-out to those communities that are most keen to secure a mast location under the MIP or a successor project, if there is one, so that we can make things happen. Raised expectations that are dashed after two or three years is a most frustrating phenomenon for constituency MPs to deal with.

[Dr Andrew Murrison (South West Wiltshire) (Con)]

Will my hon. Friend give way?

[John Glen]

I will happily give way to my parliamentary neighbour.

[Dr Murrison]

I congratulate my hon. Friend on introducing this important subject. Does he agree that it is not so much that the project is at fault, but that perhaps it was a bit over-ambitious in the timeframes in which masts can be brought forward, noting difficulties with planning permission, which as he will fully know can be protracted, and issues around the powering up of masts? Perhaps he may want to encourage the Minister to extend the programme.

[John Glen]

As ever, my hon. Friend and neighbour alights on the right points. I would like to talk about the short timeframe, because Wiltshire Council tells me that Arqiva contacted it on numerous occasions but the project was dropped at the first sign of local difficulty in obtaining a planning consent because the short timeframe to deliver on a completed mast made it too difficult. The other issue Arqiva said it experienced was that initially the coverage was intended to be for 2G voice and data services, but there was a subsequent extension to future-proof the project with capacity for 4G. I suspect that change of scope mid-way through the project did not help the smooth delivery of masts.

[Matt Warman (Boston and Skegness) (Con)]

Does my hon. Friend agree that if we are going to go for new masts, it is right to use the latest technology that provides the data and broadband that people want access to as well as voice services?

--- Later in debate ---

[John Glen]

I absolutely agree. It is critical that we have additional capacity for spectrum frequencies delivered in a cost-effective way. There is no point in taking a quick option that is now out of date and it is imperative that we take that lesson on board.

I want to be constructive in how I address the Minister in the debate, because whatever has happened, the Government’s aims were absolutely correct. It is extremely disappointing that the project did not meet its original aims. It has underspent and I understand that that money has been returned to the Treasury, so there is scope for representations to be made to the Treasury in the coming weeks to look to repurpose that money for further projects. I want to put on record my support for the legally binding deal the Government secured with mobile phone operators to guarantee mobile coverage for 90% of the UK land mass by 2017, tackling partial “not spots”. However, that is of little comfort to those who have no hope because they are in “not spots” where there is no prospect of achieving mobile coverage. We need to intervene quickly.

If we are to be successful, we need to overcome the planning permission issue. Given the need to gain planning permission for such a large number of sites, was the project’s three-year timeframe realistic? Wiltshire Council found the timeframe that Arqiva had to deal with the technical feasibility, stakeholder engagement and planning processes too short.

Questions should be asked about the tender process for the contract. Arqiva made much of its ability to engage with stakeholders and obtain planning permission quickly—I saw that in an article on its website last year—but it would be useful to understand what the Department believed Arqiva was capable of doing in terms of the project’s aims and what its assessment was of why technical and planning difficulties were not overcome.

When there are future projects to tackle “not spots” and improve capacity, the Minister should consider working with the Department for Communities and Local Government to create fast-tracked and more streamlined infrastructure planning consent routes specifically for that purpose. I am a strong advocate of this Government’s and the previous Government’s commitment to localism and working constructively with local councils, but I would observe the feedback I received from Councillor John Thomson, the deputy leader of Wiltshire Council. He told me:

“we feel the lack of early and timely engagement with the right stakeholders such as AONBs and the right landowners from the very beginning of the project has significantly contributed to the failure across all nine potential sites. Wiltshire Council have asked Arqiva for an explanation as to why individual sites did not get taken forward, but to date have not had any report from them”.

The project has been deeply disappointing and frustrating for so many of our constituents. Future projects must work with stakeholders, who are often committed to the aims of the project and want the work to be completed, but it seems that when anxiety was expressed in the early stages, projects were pushed aside and not completed as they should have been.

In conclusion, I would like to focus on the challenge. I know that the Minister has worked extremely hard to find solutions, but we are all very aware that we need to have timely, appropriate and technically achievable goals that we can take back to our constituents and say, “This will be delivered in a reliable timeframe”, because many people are cynical about the initiative.

I am anxious that the Minister should update us on what the Government are doing to tackle poor mobile phone coverage in the light of the experience in Salisbury and south Wiltshire and the failure of the project, notwithstanding the positive initiatives in other respects. We need to give business the infrastructure it needs and meet its need for connectivity. Some of these communities have poor landline connections, broadband is intermittent and they are not in the phase 2 for the roll-out of superfast broadband in Wiltshire.

[Michael Tomlinson (Mid Dorset and North Poole) (Con)]

I am grateful to my hon. Friend for securing this important debate. These issues affect not just Wiltshire residents, but Dorset residents. Doubtless the Minister will be positive and bullish, as is his custom, but I would invite him to recognise that while the 90% target is good, for the 10% who are left, including those Dorset residents who do not have coverage, it becomes more and more frustrating for them as more people get coverage.

[John Glen]

My hon. Friend makes the exact point that we all wish to make. There is real urgency around the project. We know that the money has gone back to the Treasury, but I urge the Minister to focus on how we can re-establish the scheme and ensure that individual applications can be expedited quickly in the second half of the year, when so much work has already been done, so that we can go back to our constituents and say, “There is hope.” There will be an opportunity and if applications are in and certain criteria are met, we can go back to our local authorities with an assurance and deliver on a promise, which, while I do not want to be melodramatic, has been cruelly taken away. That is a significant inconvenience to businesses, individuals and families who find themselves unable to speak to other family members—they cannot ring their children—and feel totally cut off just five or six miles from the city of Salisbury. It is not good enough, and the Government need to address that.

--- Later in debate ---

[Mr Vaizey]

At the moment, no. To meet my hon. Friends halfway, I suggest that if we had a series of proposals whereby a community was genuinely willing to have a mast and the council was onside, it would be incumbent on the Government to consider those proposals. To refer back to my earlier remarks, we need to look at the particular sites that concern my hon. Friends, then see whether they fit within the emergency services programme and consider the potential way forward. I suggest that if my hon. Friend the Member for Salisbury convenes a group of colleagues who wish to come and see me with definitive statements of masts that they would like to see progressed, I will happily hold that meeting after the February recess.

[John Glen]

I am extremely grateful to the Minister for his constructive remarks and see them as a green light to carry on the campaign.

[Mr Vaizey]

Quite right, too.

[John Glen]

Notwithstanding the reticence of the operators to engage in the project, there is a real imperative for the Government to force them to deal with this issue. I hope that the Minister recognises the widespread interest in the matter across the House and across our constituencies, where many people feel let down. However, I am grateful for what he has said and for the hope that he has given so many people who have contacted me in recent months.

[Mr Vaizey]

I am very grateful to my hon. Friend for his remarks, and I am grateful for the additional six minutes, which I think took the debate forward significantly.