Joshua Reynolds: All Documents

Written Question

Revenue and Customs: Staff

Monday 9th February 2026

Asked by: Joshua Reynolds (Liberal Democrat - Maidenhead)

To ask the Chancellor of the Exchequer, what the (a) total number of full-time equivalent customer service staff employed by HM Revenue and Customs was in each of the last ten financial years and (b) number of these positions that were based in (i) call centres, (ii) face-to-face service locations and (iii) digital support teams.

Answered by Dan Tomlinson - Exchequer Secretary (HM Treasury)

HMRC operates a flexible resourcing model, meaning staff are deployed across different types of customer service work throughout the year. This approach allows the department to direct people to the areas of highest demand, whether that is helplines, post correspondence, webchat, or other customer contact channels. Because staff move between these activities as demand changes, HMRC does not separate out staffing into specific categories.

However, HMRC can provide overall full‑time equivalent figures for Customer Services from 2019-20 to 2024-25, noting that these staff may work across several frontline customer service functions depending on business need.

HMRC is unable to provide figures prior to 2019-20 because doing so would exceed the cost threshold for answering written parliamentary questions. This is due to the information, where it is available, being held across multiple systems that do not align with current reporting definitions, and producing the data would require significant separate interrogation and analysis.

Average number of frontline customer service staff (000):

2019-20: 20.0
2020-21: 19.6
2021-22: 19.2
2022-23: 19.4
2023-24: 18.2
2024-25: 17.4

Most customers are satisfied with the service they are receiving from HMRC. Satisfaction with phone, webchat and digital services was 80.0% to the end of November 2025-26, meeting their 80% customer satisfaction target. Customer satisfaction with digital services is consistently above 80% (82.9% up to the end of November 2025-26).

Notes:

Staff numbers represent averages of monthly data.
Numbers include permanent and temporary staff for HMRC Customer Services Group. Numbers are for full-time equivalents.

Written Question

Medical Treatments: Finance

Monday 9th February 2026

Asked by: Joshua Reynolds (Liberal Democrat - Maidenhead)

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what level of recurrent funding has been identified to fund new treatments through NHS England’s Clinical Priorities Advisory Group Prioritisation meeting.

Answered by Karin Smyth - Minister of State (Department of Health and Social Care)

The Clinical Priorities Advisory Group is an advisory committee that makes recommendations on the relative priority of treatments to be commissioned subject to the available discretionary funding. It is not a decision-making body and does not allocate funds or have a budget for approving new treatments. Further information is available at the following link:

https://www.england.nhs.uk/commissioning/cpag/

Speech in Public Bill Committees - Tue 03 Feb 2026
Finance (No. 2) Bill (Fifth sitting)

"It is a pleasure to serve under your chairship, Sir Roger. I welcome the Economic Secretary to the Treasury back from her visit to China, which I am sure was slightly more exciting than the Thursday we had in Committee in her absence—although obviously we will never be short on …..."
Joshua Reynolds - View Speech

View all Joshua Reynolds (LD - Maidenhead) contributions to the debate on: Finance (No. 2) Bill (Fifth sitting)

Speech in Public Bill Committees - Tue 03 Feb 2026
Finance (No. 2) Bill (Fifth sitting)

"I have few points to make about clause 122, which refers to a

“person who sells…unstamped vaping products”.

I would be grateful if the Minister could confirm whether that person is the shop owner, the shop manager or the shop worker who is physically behind the till on that day. …..."
Joshua Reynolds - View Speech

View all Joshua Reynolds (LD - Maidenhead) contributions to the debate on: Finance (No. 2) Bill (Fifth sitting)

Speech in Public Bill Committees - Tue 03 Feb 2026
Finance (No. 2) Bill (Fifth sitting)

"The £50,000 threshold imposed as part of schedule 16 is incredibly low. It catches small construction firms importing tonnes of cement or steel, materials that could be consumed in one single medium-sized building project. The businesses importing such volumes will lack the resource of dedicated compliance teams and environmental consultants …..."
Joshua Reynolds - View Speech

View all Joshua Reynolds (LD - Maidenhead) contributions to the debate on: Finance (No. 2) Bill (Fifth sitting)

Speech in Public Bill Committees - Tue 03 Feb 2026
Finance (No. 2) Bill (Fifth sitting)

"The EU, for its CBAM, has not set a specific number in that way; it has set a number of tonnes of product. I would be interested to hear from the Government what work has been done to analyse the different impacts of £50,000, £100,000 and £250,000. The Treasury must …..."
Joshua Reynolds - View Speech

View all Joshua Reynolds (LD - Maidenhead) contributions to the debate on: Finance (No. 2) Bill (Fifth sitting)

Division Vote (Commons)
3 Feb 2026 - Universal Credit (Removal of Two Child Limit) Bill - View Vote Context
Joshua Reynolds (LD) voted Aye - in line with the party majority and in line with the House
One of 61 Liberal Democrat Aye votes vs 0 Liberal Democrat No votes
Vote Tally: Ayes - 458 Noes - 104

Division Vote (Commons)
3 Feb 2026 - Finance (No. 2) Bill (Sixth sitting) - View Vote Context
Joshua Reynolds (LD) voted Aye - in line with the party majority and against the House
One of 2 Liberal Democrat Aye votes vs 0 Liberal Democrat No votes
Vote Tally: Ayes - 6 Noes - 10