National Savings & Investments

Julie Minns Excerpts

Thursday 26th March 2026 Commons Chamber

[Torsten Bell]

The right hon. Gentleman was a Treasury Minister for some duration, so he brings experience on these issues. He is right to say that, when it comes to an Executive agency such as this one, Ministers’ job is to receive assurance and provide strategic direction, so let me just say a bit about how we have been thinking about that. In terms of assurance, I have asked in the shorter term for written attestation not just from NS&I but from the providers that do most of the customer-facing work in that organisation. I have asked for assurances from the current provider that we will not see any such mistakes going forward, and, as I said, I have asked Atos—the previous provider—to provide attestation that it will co-operate fully, given that it was the provider throughout the entirety of the last Government, until 2025. I hope that that gives the right hon. Gentleman some assurance about how we are seeking assurances.

More broadly—this is a slightly separate issue, but I think it is relevant to the question of the organisation’s leadership—the right hon. Gentleman is right to raise the challenges in the transformation programme, which started in 2020 but has gone far too slowly and over budget, as the Public Accounts Committee has made abundantly clear. We have already put David Goldstone, the former chief operating officer at the Ministry of Defence, in to support that programme of work—we need to ensure that it is back on track. We will update the Select Committee—and the right hon. Gentleman, if he would like—about that process of work.

[Ms Julie Minns (Carlisle) (Lab)]

Sadly, I have administered the wills of two relatives in the past year, both of whom held NS&I accounts, so I know acutely how difficult and emotional that time can be. I have two questions for the Minister in that regard. Can he assure my Carlisle constituents that any moneys owed to them and their families will definitely be paid, and can he give an assurance that NS&I will handle these cases very sensitively, taking into account the distress that many families will be experiencing?

[Torsten Bell]

My hon. Friend is completely right. I am sure that she speaks for many people today. The experience of administering estates is challenging for us all at the best of times, and it is of deep regret to me—and, I am sure, to everyone at NS&I—that we are putting anybody through complications. I can give her the reassurance that everybody will be paid all moneys due and held by NS&I. We will make every endeavour to reconnect people to their funds. That will include, as I say, directly contacting the representatives of estates, who will have contacted NS&I in the first place to notify it of a death. Were that not to be successful, we would then put in place a chain of contact below it. The details will be set out in the plan in May, but I can give a reassurance that that is already being worked through. We will use the time between now and May to continue to examine the data that NS&I holds—I have said that we are reviewing over 34 million cases—to ensure that we have the absolute best contacts and are able to go as soon as the delivery report plan has been set out.

My hon. Friend rightly raised the question of distress. I can absolutely give her the reassurance that everybody involved understands how they should be handling matters. As I said, for the Treasury’s part, that includes recognising that there will be worries about the implications for some estates of taxes due. I will set out how we intend to address that in May.