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Written Question
Children: Maintenance
Tuesday 9th May 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many applications to cancel passports have been made as a result of non-payment of child maintenance in the last 12 months.

Answered by Mims Davies - Shadow Minister (Women)

The Child Maintenance Service (CMS) has a wide range of enforcement powers available to use for those parents who will not engage in a negotiated debt repayment plan for unpaid maintenance. Any enforcement power that would be recommended to the Courts is usually based on the level of debt and consideration of the ability to repay within the time periods set out in our legislation, as well as the most appropriate sanction for the circumstances of the parent.

These powers are intended to be a strong deterrent to encourage parents to meet their obligations.

During the last 12 months CMS has not applied for a passport confiscation on non-paying cases.

Details of enforcement powers used can be found within the Child Maintenance published statistics at tables 7.1 and 7.2 here.


Written Question
Social Security Benefits: Fraud
Tuesday 9th May 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, many fraud investigations conducted by his Department which resulted in the finding of fraud have been overturned at appeal in the last 12 months.

Answered by Tom Pursglove

In the 2022/23 reporting year it took on average 235 working days for the DWP to complete a benefit fraud investigation.

These investigations vary significantly in their nature and complexity and no set time can be attributed to an individual investigation. Our investigators, working with the Crown Prosecution Service where appropriate, seek to expedite all investigations as quickly as possible to ensure the criminal burden of proof is met.

As of the end of March 2023, the DWP had 18,691 open investigations into alleged benefit fraud recorded on its reporting systems. Not all of these will be fraud and it is right we follow the due process.

Outside of that figure there will be a number of ongoing investigations into serious and organised crime where there may be more than one alleged offender or complicit individuals.

Information on successful appeals relating specifically to decisions made as a result of a fraud investigation are not readily available and to provide them would incur disproportionate cost.


Written Question
Social Security Benefits: Fraud
Tuesday 9th May 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, the average amount of time it took his Department to complete a benefit fraud investigation in the last 12 months.

Answered by Tom Pursglove

In the 2022/23 reporting year it took on average 235 working days for the DWP to complete a benefit fraud investigation.

These investigations vary significantly in their nature and complexity and no set time can be attributed to an individual investigation. Our investigators, working with the Crown Prosecution Service where appropriate, seek to expedite all investigations as quickly as possible to ensure the criminal burden of proof is met.

As of the end of March 2023, the DWP had 18,691 open investigations into alleged benefit fraud recorded on its reporting systems. Not all of these will be fraud and it is right we follow the due process.

Outside of that figure there will be a number of ongoing investigations into serious and organised crime where there may be more than one alleged offender or complicit individuals.

Information on successful appeals relating specifically to decisions made as a result of a fraud investigation are not readily available and to provide them would incur disproportionate cost.


Written Question
Social Security Benefits: Fraud
Tuesday 9th May 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many fraud investigations conducted by his Department are ongoing.

Answered by Tom Pursglove

In the 2022/23 reporting year it took on average 235 working days for the DWP to complete a benefit fraud investigation.

These investigations vary significantly in their nature and complexity and no set time can be attributed to an individual investigation. Our investigators, working with the Crown Prosecution Service where appropriate, seek to expedite all investigations as quickly as possible to ensure the criminal burden of proof is met.

As of the end of March 2023, the DWP had 18,691 open investigations into alleged benefit fraud recorded on its reporting systems. Not all of these will be fraud and it is right we follow the due process.

Outside of that figure there will be a number of ongoing investigations into serious and organised crime where there may be more than one alleged offender or complicit individuals.

Information on successful appeals relating specifically to decisions made as a result of a fraud investigation are not readily available and to provide them would incur disproportionate cost.


Written Question
Children: Maintenance
Thursday 20th April 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether any paying parents were placed on deduction of earnings orders incorrectly due to backlogs in the Child Maintenance Service linking payments to cases in the latest period for which data is available.

Answered by Mims Davies - Shadow Minister (Women)

Child Maintenance Service apply the Deductions from Earnings Order (DEO) process when a missed payment is identified. There is no data held identifying the number of occasions where an application of a DEO has been made in error due when a Paying Parent has in fact made a payment to the service but that payment has not been identified at the time of placing the DEO.

To encourage contact and dialogue from Paying Parents when a missed payment is identified the Child Maintenance Service attempts to make contact with Paying Parents prior to considering a DEO. These include sending an automated SMS text message and a warning letter highlighting the missed payment to the Paying Parent. The warning letter explains the consequences of non-payment including enforcement action.

If the Paying Parent does not make contact the Child Maintenance Service automatically search for a current employer link via the HM Revenue and Customs database. A call is then made to the employer to confirm the Paying Parent is still employed with them and payroll information is obtained. Once the DEO is issued Child Maintenance Service contact the employer once again to confirm safe receipt and to advise on how to implement the order. Throughout this period the Paying Parent has the opportunity to contact Child Maintenance Service to discuss the missed payment.


Written Question
Health and Safety (First-Aid) Regulations 1981
Wednesday 19th April 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 28 February 2023 to Question 148651 on the Health and Safety (First-Aid) Regulations 1981, if he will list the stakeholders that his Department have consulted on those regulations.

Answered by Mims Davies - Shadow Minister (Women)

The information requested is not readily available and to provide it would incur disproportionate cost.

Officials from the Health and Safety Executive (HSE) regularly engage with a wide range of stakeholders as part of their day-to-day business, covering many matters on both a formal and informal basis. HSE has good working knowledge to inform any decisions they need to make in relation to their approach with the Retained EU Law (Revocation and Reform) Bill. If required, HSE has various established channels of communication with stakeholders to obtain supplementary information.


Written Question
Children: Maintenance
Tuesday 7th March 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the Ninth Report of the Committee of Public Accounts published on 22 June 2022, HC 255, and the Treasury Minute published on 14 October 2022, HC 255, what progress his Department has made on implementing the recommendations on (a) low customer satisfaction and (b) slow enforcement timescales.

Answered by Mims Davies - Shadow Minister (Women)

The department has made the following progress in relation to customer satisfaction and enforcement timescales:

Customer Satisfaction

We continue to improve services including digital through the wider Departmental Service Modernisation.

  • Services that have been made available online are therefore accessible 24/7 and, in many cases, now delivered via automation making them faster and more responsive.
  • The introduction of online Get Help Arranging Child Maintenance service providing support to separated parents in managing their own affairs as well as making the CMS more accessible.
  • A wider organisational redesign is underway with a key priority to improve customer experience.

Use of the DWP customer experience survey to track satisfaction levels and provide insight.

  • The Department’s 2020/21 Customer Experience Survey and the CMS Customer Experience Survey are currently unpublished, so we are unable to share the findings at this time. The reason for the delay is because of the impacts of Covid on the survey, resulting in an extended QA process. Steps are in place to publish the findings and the final sign off procedures are currently taking place within the Department, with the intention to publish by Summer 2023.

The Child Maintenance Service recently piloted ‘Real Time Customer Feedback’ on behalf of the department to better understand customer experience.

  • Customers were given the opportunity to rate the service immediately after their contact with the department and provide narrative feedback on their experience. As this feedback has been provided in real time, where service concerns or failures were identified Child Maintenance colleagues were able to go back to the customer to further resolve their enquiry, improving customer service outcomes as well as providing valuable learning to improve our service offering. This pilot is currently supporting a business case for wider rollout.

Sessions planned in March for MP researchers to support them in constituency casework relating to Child Maintenance.

Enforcement

  • We are committed to making the most effective use of our strong enforcement powers and have made a number of improvements to our processes.
  • Our strategy is to tackle breakdowns at earliest opportunity and use preferred Method of Payments (Deductions of Earnings Orders/Direct Debits) which achieve a higher rate of compliance, whilst agreeing more sustainable ongoing payments.
  • Deduction from earnings orders processes have been simplified to increase efficiency of this process.  Improvements have been introduced to the way employers make DEO payments through CMS to get money to families quicker by reducing or removing any manual intervention in allocating a payment.
  • We have also brought forward the point at which we make deductions from bank accounts. This has not only increased the volume of deductions from bank accounts but also means we are getting money to children more quickly.
  • A Private Members’ Bill (PMB) to streamline CMS enforcement, sponsored by Siobhan Baillie, had its Second Reading stage on 9 December 2022. The PMB removes the requirement to make court applications for liability orders which enable the CMS to progress with enforcement action, thus improving the efficiency of the enforcement process.

Written Question
Social Security Benefits: Overpayments
Monday 6th March 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

What assessment he has made of the adequacy of his Department's approach to recovering benefit overpayments where there has been no misrepresentation or failure to disclose a material fact.

Answered by Tom Pursglove

The department maintains vigorous control of error via its Quality Assurance Framework, which provides an assurance that the necessary quality controls are in place.

The findings in the latest National Statistics publication (Financial Year Ending 2022) into Universal Credit (UC) show that UC Official Error overpayments have fallen in each of the last 3 years, from 2.1% of UC expenditure in 2018/19, to 0.7% in 2021/22.

Where overpayments do occur, legislation protects all claimants from excessive deductions. In Universal Credit, the overall deduction cap is set at 25% of the standard allowance, having been reduced from 40%.

We remain committed to working with anyone struggling with their repayment terms, and encourage them to contact DWP Debt Management to negotiate a reduction.


Written Question
Low Pay
Monday 6th March 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 11 November 2022 to Question 78760 on Low Pay, when the Government will respond to the Supporting progression out of low pay: a call to action report recommendations.

Answered by Guy Opperman

The Government has already responded on 13 December 2022, we published our report.


Written Question
Pensioners: Cost of Living
Thursday 2nd March 2023

Asked by: Justin Madders (Labour - Ellesmere Port and Bromborough)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment he has made of the impact of recent rises in the cost of living on people receiving a pension whose pensionable service before April 1997 is not linked to inflation due to the terms of the Pension Protection Fund.

Answered by Laura Trott - Shadow Secretary of State for Education

The information required to carry out such an assessment is not readily available and to obtain it would incur disproportionate costs.