Katrina Murray
Main Page: Katrina Murray (Labour - Cumbernauld and Kirkintilloch)Department Debates - View all Katrina Murray's debates with the Department for Work and Pensions
(2 days, 5 hours ago)
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I beg to move,
That this House has considered the role and future of credit unions.
It is a pleasure to serve under your chairship, Mr Twigg. At the outset of this debate, I wish to place formally on the record that I am a long-standing member of the NHS credit union, an organisation I first joined as it was my workplace credit union. It provided me the opportunity to save directly from my salary before I ever had the chance to spend it. When I received a pay rise, I would increase my contributions. I remain a proud member today, now paying in by direct debit. IPSA, the Independent Parliamentary Standards Authority, has not got quite as far as doing payroll deduction for credit unions.
The NHS credit union is now one of the largest in Scotland, but it did not start that way. It began at the Southern General hospital in Glasgow, founded by Robert Rae, a Unison branch secretary and hospital porter, to help some of the lowest-paid NHS staff—the cleaners, porters and clerical workers—to access fair, affordable finance and build financial resilience through saving. The credit union has grown remarkably since then, with more than 24,000 members, including staff and their families across NHS Scotland and parts of the north of England. Its common bond extends down to Sheffield. It now employs 18 staff and is an inspiring example of how credit unions grow not only in scale, but in purpose, deepening their role in communities and the economy.
Will my hon. Friend join me in congratulating many of the credit unions in my constituency, where the Southern General also sits, and indeed where I trained for many years? In addition to the NHS credit union, we have the Penilee credit union, the Levern credit union, the Greater Govan credit union and of course the Pollok credit union run by local legend Jim Garrity and his wife, who have given out £70 million of loans in that time.
Does my hon. Friend further agree about the imbalance between England and Scotland? In England, dormant assets from the Bank of England can be used as capital to fund credit unions, but that is not the case in Scotland. Is that an anomaly she wishes to see changed?
My hon. Friend is reading ahead in my speech about some of the things that the Government could do to extend and support the sector.
Before joining the NHS credit union, I was a regular visitor to my local community credit union—staffed entirely by volunteers—until I moved house and moved out of the common bond. For nearly 30 years, until it sadly folded in 2017, it was a source of savings and small loans for a community that was mostly cash based. It inhabited the premises that the Royal Bank of Scotland vacated when it closed the branch. Often, small community credit unions remain in places where commercial banks have pulled out. That closure reflects a wider challenge: some credit unions have scaled up and professionalised; others have struggled, in particular those volunteer-led credit unions serving working class and rural communities.
In that unique community-based role, credit unions can offer a vital partnership to support underserved or excluded communities, whether they are excluded by poverty or by geography. All too often, we have heard Members raise the swathes of local bank branch closures in their constituencies. Mine has been particularly affected, as commercial lending evolves and the local footprint of lenders diminishes. Credit unions have to be on both sides of that bridge: at the forefront of innovation but still able to provide traditional, accessible services in the community.
It is vital that we have an alternative to expensive credit, and credit unions have a strong role to play. When a household is financially vulnerable, one fault in their car or one failed fridge or freezer can be the difference between staying afloat and facing a downward spiral of increasingly costly credit. The resilience of having £1,000 in savings is the firewall that stops that spiral.
We have often discussed the positive impact of no-interest loans. Credit unions can play a vital part in the design and delivery of a no-interest loan offer, providing an alternative to financially vulnerable households who cannot rely on commercial lending. Pilots by Fair4All Finance show notable success when it comes to meeting emergency costs for white goods, such as a broken-down fridge, cooker or other essential household appliance. Over 70% of customers in the pilot were in the rented sector, either social housing or renting privately.
As the UK Government’s own materials acknowledge, credit unions offer basic savings and loan services, but increasingly they do much more. Large credit unions such as the Glasgow credit union, which grew out of the Glasgow city council credit union, offer mortgages. They offer financial inclusion, especially for people who may not feel served or welcome in the commercial banking sector. They are not for profit, member-owned and designed to be run with communities, not over them.
Despite all its strengths, the credit union sector faces significant headwinds. I will start with regulation. In recent conversations with the NHS credit union, a number of serious concerns were raised that are shared across the sector. Most notably, the Financial Ombudsman Service has begun applying the commercial lending standards known as the CONC—consumer credit sourcebook—rules to credit unions, despite the fact that they are exempt from those by law. The use of “good industry practice” by the ombudsman without transparency or a legislative basis has left credit unions exposed to a growing number of frivolous or opportunistic claims, often driven by predatory claims management companies.
When credit unions have challenged that with the Financial Conduct Authority, they have been referred back to the ombudsman, creating a regulatory echo chamber that shuts down scrutiny and ignores the fact that the CONC was never intended for mutuals. A superficial search of decisions of the ombudsman using “credit union” as a search term shows that it is the same credit union names that come up. For each case where a decision is listed, there are many more going through the process, with many cases being reopened, and it is an overwhelming burden for these small organisations to process them.
This matters, because it introduces risk and cost into organisations that exist to serve, not to profit. It creates uncertainty, stifles growth and undermines the Government’s ambition to support the co-operative and mutual sector. I urge the Minister to engage with those concerns and ensure regulatory clarity that supports, rather than stifles, credit unions.
Regulation is not the only challenge. Despite some growth, credit union penetration in Great Britain remains low. Just 4% of adults hold a credit union savings account, compared with 25% in Northern Ireland and 73% in the Republic of Ireland. While membership is rising, the number of credit unions continues to fall. To thrive, credit unions need to modernise. Many want to expand their digital offer, working with fintech providers to offer budgeting apps and even current accounts, but innovation costs money. Small unions—especially those still run by volunteers—lack the capacity to upgrade systems or train staff.
I welcome the Financial Services and Markets Act 2023, which gave unions more freedom to offer services such as hire purchase and insurance distribution, but more must follow. I support the proposals to allow investment in credit union service organisations, which could help unions to share IT, compliance and admin systems.
I congratulate the hon. Lady on securing this debate; many of us have been involved with credit unions for a number of years. She has spoken about the diversification of credit unions. Last night, the Chancellor said she is trying to encourage more people into market-based savings products. Does the hon. Lady agree that credit unions could embrace that concept, provided that they have the capacity and willingness to do it? That would allow everyone involved with credit unions to benefit over the longer term.
The Chancellor’s speech last night was very timely. Credit unions are particularly well placed to benefit thoroughly from that if they have support, and I hope the Minister will expand on that. We need to update the law in Northern Ireland so that the strength of the credit union movement there is able to match progress that has been made in GB.
The perception that credit unions are the poor man’s bank is a harmful stereotype that limits the sector’s growth. Credit unions are for everyone and should be seen as an act not only of charity but of good sense. They are member-owned, community-rooted and democratic. This is finance as it should be.
Credit unions are more than just lenders; they are educators, community builders and the agents of financial justice. But they are at risk from burdensome regulation, under-investment and a lack of understanding at the highest level of Government.
I congratulate the hon. Lady on securing this important debate. She has mentioned financial burdens a couple of times. The average credit union has fewer than seven employees, and is run nearly entirely by volunteers. Smaller credit unions are under the same dual regulatory burden as larger ones, and have to report to both the FCA and the Prudential Regulation Authority. Does she think that there should be proportionality, and that lighter regulation for smaller credit unions would give them the capacity to innovate?
I thank the hon. Gentleman for his helpful intervention. We need a joined-up approach to our support for the sector’s unique role. We must particularly support small credit unions with few staff members who are predominantly volunteers, because when it gets too much, volunteers may move away and services may close. We need regulatory reform, but we also need practical backing so that credit unions can modernise, merge where appropriate and scale sustainably.
I repeat my call to the Minister: please investigate the regulatory ambiguity that credit unions face, and particularly the application of the CONC by the Financial Ombudsman Service. I ask him to please consider measures to strengthen, not weaken, one of the most community-focused financial tools that we have. Let us not allow credit unions to wither on the vine. Let us invest in their future and, by doing so, in a more inclusive, more resilient economy for all.
I feel honoured to wind up the debate. I thank all colleagues who have contributed to a thoughtful and constructive debate.
We heard that credit unions are not just financial institutions; they are community institutions. They offer dignity, access and inclusion where commercial lenders often do not and, as the hon. Members for Strangford (Jim Shannon) and for Upper Bann (Carla Lockhart) reminded us, credit unions step in when commercial-led banks step out. From local volunteer-run unions to large workplace models, such as the NHS credit union, their role in tackling financial exclusion, supporting resilience and anchoring community finance cannot be overstated.
As we have discussed—I very much welcome the Minister’s comments—we might be in a place to remove the burden of over-regulation and inappropriate regulation arising from outdated perceptions. I thank the hon. Member for Wokingham (Clive Jones) and my hon. Friend the Member for Airdrie and Shotts (Kenneth Stevenson) for reminding us that credit unions will take the risk to lend to people, to their members, because they know them. They know the financial situation that those people are in. That does not necessarily meet an affordability question from a spreadsheet. The importance of the role of small, local organisations is that money will stay in the community. A risk that might have been seen as too big a risk by a wider organisation is not, because everything is done locally.
On the devolved nature of Northern Ireland, I am sure that all the parties there are on the same page on credit unions. I hope that, now we realise that something has been missed and that we need to make that reform, we will be in a good place for it to happen.
Let us ensure that the sector not only survives but thrives. We have all talked about the absolute benefit of mutuals and the credit union sector, and how we want to increase their numbers. I hope that the sector continues to serve those who need it the most.
Question put and agreed to.
Resolved,
That this House has considered the role and future of credit unions.