Armed Forces (Service Complaints and Financial Assistance) Bill [Lords]

Kevan Jones Excerpts

Monday 9th March 2015 Commons Chamber

I do not intend to press amendment 23 to a Division, but I hope that this issue will be dealt with in regulation. The Minister knows me well and knows that I will continue to monitor and pursue this matter. It is only right that the serving members of our armed forces should not face bullying, harassment and discrimination in serving their country and placing their lives on the line.

[Mr Kevan Jones (North Durham) (Lab)]

I begin by thanking the hon. Member for Penrith and The Border (Rory Stewart) and the Defence Committee for their work on the Bill. The Committee produced an excellent report covering some major concerns about the system of redress for members of our armed forces which, I have to say, have been raised for many years. The amendments tabled in Committee and on Report today show how effective a Select Committee can be when it does its job. We covered many of the amendments in Committee, and as the hon. Gentleman said, he is not going to press his to a vote, but some of these issues will need to be looked at in regulations. I note that my hon. Friend the Member for Bridgend (Mrs Moon) said that she would keep a close eye on the regulations, and I am sure that the Committee will as well.

The issue that amendments 24 to 28 deal with has followed me throughout my time in Parliament—I was on the Committee that discussed similar matters when we set up the Service Complaints Commissioner—so I am pleased today that we are moving to where we should have been back then, with an ombudsman with the powers and effectiveness that our armed forces require. On the commissioner’s length of service, the suggestion, which we supported in Committee, is between five and seven years, to give the person time to establish themselves and avoid the situation that we see with many public appointments where the person spends more time in the last few years trying to ensure their reappointment than doing an effective job. For that reason, we will have to consider the time limits for the ombudsman.

When we set up the commissioner, it was argued vociferously, especially by Conservative Back Benchers, that they had to have military experience, but I think the present commissioner has shown otherwise. She has done a very effective job without a service background and has earned the respect of the members of the armed forces she has worked with, and I look forward to the new armed forces ombudsman carrying on that tradition. It is important that the position be seen to be independent and that it gives complainants confidence that individuals cannot use the old boys’ network, as it was called in Committee, to influence the ombudsman or commissioner. Much strength has been gained from having someone, in Susan Atkins, who has done a forensic job and taken the trouble, time and effort to understand how our armed forces work and the cultural differences between them. As those who have dealt with them know, they are very different, have their individual cultures and in the past have differed in their implementation of various forms of discipline.

Under the amendments, the Defence Council would consult the ombudsman before making regulations, which, again, I do not see as a threat; it could help the council and the MOD ensure that regulations have an independent eye cast over them. Just as the Defence Committee has played a role in developing the Bill, so I see a role for it in scrutinising regulations and how it is put into practice. It might be a good idea for it to look back, perhaps in a year or so, to see how it has worked in practice.

[Mr Dai Havard (Merthyr Tydfil and Rhymney) (Lab)]

My hon. Friend was a signatory to the 2003 report that followed the Deepcut barracks incidents, when the Committee started work on such a system. I pay tribute to him and other Committee members who have worked consistently to get to this situation, and I am sure that the next Committee will be equally diligent in ensuring we go further. Would he agree?

[Mr Jones]

What—praise myself? Surely not, so modest as I am! I wish to put on the record, however, my thanks to my hon. Friend, who is retiring at the election, for his service on the Committee. I think he has been a member for most of his time in Parliament. He has not only shown a keen interest in the subject, but cares about the issues.

I will develop the point further on Third Reading, but it is good to see this legislation coming into being. Should it have happened earlier? Yes. Do the inerrant conservatisms within the system work? Yes, I think they do. When the idea of having an armed forces Service Complaints Commissioner was brought forward, to hear some people talking about it one would have thought that the earth would stop spinning on its axis if such a person were created—but it has not: it has helped the chain of command and provided greater transparency over the tough decisions that we recognise have to be made. When this Bill comes into force, the same question will arise again—why did we not do this many years before?

Amendments 32 to 36 deal with the issue of whether the ombudsman will have teeth and whether the decisions she takes should be accepted and then enforced on the Defence Council. I said in Committee that we would support the amendments. Time will tell, but I think it would be a brave Defence Councillor or Minister who turned round and rejected a recommendation from the armed services ombudsman. What the Defence Committee wanted to achieve through these amendments will in practice become simply a part of the normal system and the Defence Council will accept the ombudsman’s recommendations.

My hon. Friend the Member for Bridgend makes a good point in her amendment 23, and I pay tribute to her tenacity in pursuing this Bill and to her broader support for ensuring that when things go wrong in our armed forces, individuals get the justice they deserve. Her amendment refers to discrimination and harassment. She makes a good point that it is important for at least one of the individuals on the board to have full knowledge and training in relevant areas. The new ombudsman can look at the issues raised today and assist the armed forces by ensuring that the personnel on the panels have the necessary training and expertise.

We shall not press for a vote on the amendments, but many of the issues that have arisen from them today will be dealt with through regulations. It is important that, in drawing them up, the Ministry of Defence takes into account the clear concerns raised by the hon. Member for Penrith and The Border, my hon. Friend the Member for Bridgend and the Defence Committee. I would not want regulations somehow to limit or put a straitjacket on the operations of the new armed services ombudsman.

I said the same thing when the Service Complaints Commissioner was appointed, and I shall say it again. Our armed forces and the military generally have nothing to fear from this new appointment. It will enhance the transparency we expect and, if it is done properly, it will improve the problem identified by my hon. Friend the Member for Bridgend—that complaints are taking far too long to resolve. In any other walk of life, it would be unacceptable to allow such long delays. As I say, this will help the armed forces. Anyone who has ever dealt with a complaints system or disciplinary procedures knows that the quicker they are resolved the better. This helps to ensure that the system is fair and that, even if individuals do not like the outcome of the disciplinary procedures, they will at least know that their cases will be dealt with quickly and effectively.

I think that the Defence Committee has done a great job, and that the Bill has been vastly improved. I hope that some of the issues that have been raised here can be dealt with in regulations.

--- Later in debate ---

[Mrs Moon]

Amendment 22, which is in my name, seeks to define “undue delay”. I pay respect to the Minister, who has taken time to meet everyone involved with the Bill. We had considerable discussion on the issue of undue delay and how it could be defined, and we agreed that, although I would not press the amendment today, it was important that there was a dialogue about delay.

There are two things that one can say for certain about the current complaints system: delay is an endemic problem within the system, and everyone is aware of it. It came to the attention of the Committee many times that only 25% of cases are resolved within a 24-week target, and only 26% of complaints made in 2013 were closed during that year. The internal risk register looking at the implementation of the service ombudsman Bill within the MOD stated that there was a high risk that the system would lose further internal credibility if there was continuing media exposure of how powerless the ombudsman is. Rather than media exposure taking place, it is important that the system operates well so that there can be internal confidence.

There is a high risk that the system will continue to fail and that current delays will continue. There is a high risk that service personnel will be let down, damaging their mental health and leading to suicide attempts. None of us wants to see any of that, which is why the Defence Committee has worked as closely as possibly with the Minister to ensure that we move forward in a constructive and productive manner.

In January 2013, 325 complaints had a red flag. By December 2013 that figure had swelled by over 50% to 500. We have seen repeatedly how delay has been used to wear down complainants so that they go away. It is also used as a punishment for complaints being made in the first place.

Members have raised concerns about this being an attack on the chain of command. Let me say that, since the Bill Committee, I have taken time—I have spoken to the Minister about this—to talk to people in the chain of command and to ask them how they feel about the changes introduced by the Defence Committee. Every person I have spoken to has welcomed the changes and not felt threatened by them. They all felt that the changes were right and that they would focus people’s minds and attentions on complaints so that they are not put in a cupboard and regarded as an annoyance, but are seen as one of the parts of the job to be dealt with first, so that the unit operates efficiently and effectively. The bad pennies that exist would be dealt with quickly and a clear message would be sent that bullying and harassment, in particular, would not be tolerated anywhere in the chain of command.

Delay is caused in part by the labyrinthine system that was initially set up by the Ministry to process complaints. In his evidence to the Defence Committee, retired Lieutenant Colonel Jeremy Field railed against the masses of paperwork involved. The abuse of process by those in the chain of command either to propel a dubious complaint or to hold up a legitimate but inconvenient one is also a worrisome cause of delay. Such abuses can have a devastating impact on individual complainants and on their mental health and well-being. When such cases come into the public domain, the system and confidence in it are undermined.

I raised the case of Tom Neathway on Second Reading and in Committee. Another concerning case that I would like to mention briefly is that of Sergeant Major Michael Booley, who was Prince Harry’s flying instructor. He accused the Army of gross mistreatment after a four-year dispute that ended his distinguished career. When reading about the case, it is very worrying to see that the service complaints panel found that Major Graham, who Sergeant Major Booley claimed had been acting deliberately and maliciously against him, was an unreliable witness and that his conduct not only wronged the complainant, but acted against the interests of his employers in the Army. I think that that is the big issue. Where there is bullying and harassment, it is against the interests of the Army, the RAF or the Navy. We must always keep that central to our thinking and our focus when looking at complaints. That is why the changes set out today are so important.

I think that it is important to have some sort of definition of undue delay, but I accept that it might not necessarily need to be in the Bill, or even in regulations. It can be something that the ombudsman sets out herself when setting out the definitions that will guide her judgments. I therefore hope that the Minister will consider and discuss with the ombudsman how we can move that forward.

[Mr Kevan Jones]

I give the Minister 10 out of 10 for her brass neck, because these amendments were tabled subsequent to her losing the vote in Committee, and the Government do not want to press them to a vote tonight for fear that she might lose again. The amendments are consequential to the major change that took place in Committee, namely that to the nature of the ombudsman. What the Minister originally proposed was a dry institution that would have dealt only with maladministration, but the ombudsman’s role has now been opened up to cover a wider range of complaints. I have been arguing for that for a long time, and the Defence Committee also argued effectively for it in its report.

--- Later in debate ---

[Mr Jones]

We at Portland were always better at snowball fighting than Hartland, Mr Speaker.

This is a very important day. The Bill brings into being an armed forces ombudsman, something that is long overdue. I have been involved in this issue since I came to Parliament, both as a member of the Defence Committee and as a Defence Minister in the previous Government. This day will be pleasing to those who have campaigned over many years for a system of oversight and redress for our armed forces. I am thinking of the families of those involved in Deepcut and the recommendations of Mr Justice Blake’s report. People have campaigned over many years to get to this point today.

The Minister asked why the previous Government did not introduce this measure during our 13 years in office. We did: we set up the Armed Forces Service Complaints Commissioner. Did some of us at the time want to go further? Yes, we did. I argued for that very strongly, along with other members of the Defence Committee, including my hon. Friend the Member for Midlothian (Mr Hamilton) who was on the Opposition Whip’s Bench a moment ago. He made very strong representations to try to get to this point in 2006. I have to say that the people who argued against it were the conservative elements of the chain of command and the Conservative Front-Bench team of the time, who said that it would be the end of the world if we even had a Service Complaints Commissioner.

Those same voices thought that this next step would be a step too far, which is possibly why the Government were initially resistant in Committee to the changes. I said in Committee and I say it again now: I do not think there is anything in the Bill that senior members of the chain of command in our armed forces should be fearful of. If we look back to when we introduced the Service Complaints Commissioner, there was an argument that people would be interfering with the chain of command. Nothing could be further from the truth. In fact, what has happened is that senior military personnel now see that the way in which Susan Atkins has carried out the function of Service Complaints Commissioner has added not only to the process of accountability and transparency, but with the recommendations that she has brought forward. I put on record my thanks to her for how she has carried out the job. She saw the limitations that she was acting under right from the start, but like any good regulator she pushed where she could and brought about change within the system.

[Bob Stewart]

Just to back up what the hon. Gentleman is saying, it is the way Dr Atkins has carried out her duties that has encouraged everyone—even dinosaurs like me—to think that this is a seriously good thing and a step forward. I am delighted to say that the people who, like myself, were against the idea to start with, have been totally converted by the work of Susan Atkins.

[Mr Jones]

That is the change. I am glad to see dinosaurs still alive and kicking on the Conservative Back Benches, and long may they live.

I wish Nicola Williams all the best in the job she has before her. The Bill sets out a new era, but I think it will be very rewarding for her to ensure that the issues we have raised during the passage of the Bill are addressed.

One of the issues to be addressed, and which the armed forces have to wake up to, was raised by my hon. Friend the Member for Bridgend (Mrs Moon): the delay in dealing with complaints. Most organisations, whether companies, local councils or even central Government these days, would not put up with the delay in dealing with complaints. The armed forces need a performance mechanism to enable complaints to be dealt with simply, quickly and effectively, and the nearer to the source of the complaint the better. Even if they do not like the outcome, at least early resolution avoids the added injustice of people thinking they are being messed around by the system. I just hope that the armed forces, particularly the Army, will take that on board and that we can ensure the speedy resolution of some complaints.

Of course, the perfect position would be if the ombudsman did not have anything to do, but that is not going to happen—there is already a backlog. Over time, however, not only will she be able to suggest improvements to the system, but I hope that slowly we can educate people in the chain of command that a more effective way of dealing with complaints and disciplinary action in general would be a better way forward.

I thank the Defence Committee for its work on the Bill. As I said, it is a good example of a Select Committee—the current Committee and its predecessors over several years—taking a keen interest in a subject, ensuring parliamentary scrutiny and not letting go of an issue. It has kept on pressing for this type of redress system. I also think that the changes made in the Bill Committee have improved the Bill—the Government were wise to accept the amendments, because had we not done that now, we would have had to return to the issue in four or five years’ time—and I wish the Bill Godspeed through its remaining stages. We must support our armed forces not only with our words in the House, but with an effective system that supports armed forces personnel on the rare occasions—as the Minister said, they are rare—when things go wrong and which gives them the justice and support they deserve.

Question put and agreed to.

Bill accordingly read a Third time and passed, with amendments.