Civil Service Pension Scheme: Administration

Leigh Ingham Excerpts

Wednesday 4th February 2026 Westminster Hall

[Leigh Ingham (Stafford) (Lab)]

I thank my hon. Friend the Member for Blackpool North and Fleetwood (Lorraine Beavers) for securing this vital debate. As some of my colleagues have already done, I will speak about the human cost of the failures in the administration of the civil service pension scheme, and I will do so with the permission of constituents whose MyCSP cases have been handed over to Capita.

Sally Clementson was a civil servant who had paid into her pension throughout her working life. Sadly, she died in January last year. Her husband, Mark, waited months following her bereavement claim without hearing anything about the widower’s pension. During that time he was anxious, and suffered distress and serious financial hardship while grieving for his wife. Tragically, Mark himself died in November, having never received a penny of the pension that his wife had earned. To this day, his family have received no pension payments to help cover the funeral costs or mounting bills. The latest response that they received from Capita states that that is due to the backlog.

That is not an isolated case. Another constituent, Debbie Bowen, died in 2024. Her sister, Joanne Wilson, has spent over a year chasing Debbie’s pension. Solicitors were promised escalation and contact within 12 weeks, but alas no contact came. Repeated calls throughout December and January led to the same assurances, but still no resolution. Joanne has described feeling utterly frustrated and just worn down by it all.

Let me be clear: these are not complex claims. I know that many Members here have some really complex claims to deal with. The ones I am referring to are not disputed claims. They are from bereaved families, who are being left without answers, without dignity and without money. To be absolutely frank, I am apoplectic. It is unacceptable for workers or families to be left in this position.

Let me echo colleagues by asking the Minister: what immediate steps are being taken to prioritise bereavement cases? More broadly, when companies such as Capita repeatedly fail public services—let us be frank; it has done that not just in relation to pension schemes—why is that not considered during procurement processes? I used to work in procurement, and I certainly considered previous performance when I was awarding contracts. It is baffling to me that a contract was awarded to Capita when it had such a record of non-performance. Will the shadow Minister, the hon. Member for Kingswinford and South Staffordshire (Mike Wood), say why that was not considered when the previous Government awarded the contract?

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[Mike Wood]

I have already given way twice and I may give way later, but I need to get through my speech so that the Minister can reply, because I know that hon. Members will want to hear her response.

Philippa retired in May and suffered a nervous collapse triggered by pension delay. Tragically, Philippa died on Boxing day, so that is the very real human cost. Of course, the National Audit Office report did not stop with the failings of the final years of MyCSP’s contract. It also highlighted that Capita had failed to meet three of the six key transition milestones that were due by March 2025, all relating to scheme design and operational readiness. In other words, the warning signs were there in black and white. Ministers were on notice of the potential for serious problems, and of the consequences that those problems would have for pensioners, for at least the final half of 2025.

[Leigh Ingham]

Does the hon. Member agree that the warning signs were there when Capita failed on the TPS?

[Mike Wood]

As I have said, I did not see the details of the bid. Obviously, with any bid, it is right to look at previous performance. There will be some causes for concern with any of the bidders for large Government contracts because of the complexity of those contracts.