Oral Answers to Questions

Debate between Lilian Greenwood and Nusrat Ghani

Thursday 18th July 2019 Commons Chamber

[Lilian Greenwood (Nottingham South) (Lab)]

We have known for a while that the Secretary of State does not run the railways, and yesterday he told the Transport Committee that

“we don’t really do buses”,

but the chair of the Government’s own task and finish group on taxi and private hire vehicle licensing told us in March that he was “truly frightened” about the risk to the public under the current regulations. Thankfully, it seems that even the Secretary of State is not trying to dodge responsibility for legislating to protect passengers, but when will a Bill on taxi and private hire licensing be laid before Parliament?

[Ms Ghani]

The Chair of the Select Committee knows that I am just as passionate as she is about this issue within this part of my brief. I was hoping that we could start to legislate before the summer, and I now hope that I can crack on with it in the autumn. We have to remember that licensing sits with local licensing authorities. We are trying to put together a national database and to ensure that all the information is in one place, so that those who want to fish around to get a licence cannot do so. We are also increasing the traffic commissioners’ powers. All that work is in the pipeline, and I look forward to getting it done just as much as the hon. Lady does.

Inclusive Transport Strategy

Debate between Lilian Greenwood and Nusrat Ghani

Thursday 25th October 2018 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Ms Nusrat Ghani)]

I beg to move,

That this House has considered the inclusive transport strategy.

I am delighted to have the opportunity to introduce this important debate today on an issue that will affect us all at some point in our lives. As I am sure right hon. and hon. Members will know, about one in five people in the UK are disabled. We also have an ageing society, and, as people get older, they are more likely to experience a wide range of conditions such as mobility impairments, memory loss, or visual or hearing impairments. As a society, we are also increasingly recognising that not all disabilities are visible and that mental health conditions and cognitive impairments, as well as hearing loss and memory loss, can have just as profound an impact on people as physical disabilities.

Regardless of the nature of a person’s disability, they should have the same access to transport and opportunity to travel as everyone else—access to services that most of us take for granted day in, day out. Accessible transport helps to reduce social isolation and loneliness, as well as to create opportunities for disabled people to play a more active role in society. Disabled people are more than twice as likely to be unemployed as non-disabled people, and the Government have a manifesto commitment to get 1 million more disabled people into work by 2027. Disabled people might face many barriers to finding employment, but the ability simply to travel should not be one. Against this backdrop, I am proud to have been the Minister responsible for publishing the Government’s inclusive transport strategy in July. I thank the Department for Transport’s accessibility team for all their hard work; the sector, which we have worked with; and the disability groups, including the Disabled Persons Transport Advisory Committee, that helped and advised us.

The inclusive transport strategy followed an earlier consultation on a draft accessibility action plan that received over 1,000 responses. I thank the Lord Commissioner of Her Majesty’s Treasury, my hon. Friend the Member for Blackpool North and Cleveleys (Paul Maynard)—I hope that I pronounced his constituency correctly—for the substantial work that he undertook while he was responsible for the accessibility action plan in the Department for Transport. The accessibility action plan was an extensive engagement programme and represented a number of disability groups, whose voices were taken on board.

Let me remind the House briefly of the main elements of the inclusive transport strategy. First, the word “inclusive” is important, as it signals that we are adopting a holistic approach, rather than simply focusing on the physical accessibility of our infrastructure. This is about much more than simply ensuring that stations have step-free access. It is about designing and implementing all our policies and operations in such a way that they genuinely work for everyone. That is what we mean by inclusive.

The strategy starts off by setting a vision, which is that the Government want disabled people to have the same access to transport as everyone else and to be able to travel confidently, easily and without extra cost. Its overall goal is to create a transport system that offers equal access for disabled people by 2030. We chose that date because it links to the UN sustainable development goals for that year, particularly the goal to provide access to safe, affordable, accessible and sustainable transport systems for all. We also took account of the fact that, with the best will in the world, although there is much that we can do quickly—and we will work at a pace—some of the ambitious changes that we want to make will just take time. Some of our infrastructure, for example, was built at a time when accessibility was not taken as seriously as it is today; in fact, it was not considered at all. I am thinking particularly of many of our smaller railway stations, including those in my own constituency, which do not have step-free access. Matters requiring new legislation will also inevitably take time.

Having set the vision and overall goal, the strategy then sets out a larger number of measures under five main themes, which I will briefly summarise. First, it says that we will do more to promote passenger rights and ensure that existing legislation is better enforced. That matters because one very strong message that emerged from the consultation was that, although lots of legislation is already in force, not everyone is always aware of it and it certainly is not always enforced. For example, I am sure that hon. Members have heard many stories of blind people being charged extra for taking guide dogs in taxis or of taxi drivers not stopping to pick them up at all. That sort of behaviour is unacceptable. It is also illegal, but that is not widely enough understood and it is not consistently enforced. That is why we will be launching a public awareness campaign next year, working with a wide range of disability partners to raise awareness of disabled passengers’ rights when using the transport system.

The second theme of this strategy is the need for better staff training. We are talking about not just frontline staff such as bus drivers, railway station staff and so on, but also back office staff and managers. Training has to be top down as well as bottom up. This is important because the attitudes of staff can make a huge difference to the journey experiences of disabled people. This can be what makes or breaks a journey and builds or damages the confidence of a disabled passenger.

I am committed to improving staff awareness across the transport sector. Next year, we will publish guidance to improve bus driver awareness training on disability issues. We will also develop a monitoring and enforcement framework for this training, which will include identifying a body to ensure compliance across the bus sector. In the rail sector, bidders in future franchise competitions will be required to commit to providing enhanced disability training for staff, covering a range of impairments, including less visible disabilities. We will also require bidders to commit to involving disabled people in the design and delivery of that training. Involving disabled people directly in the provision of training is essential. It will help to ensure that transport staff fully understand the diversity of disability and the importance of providing good customer service, also enabling them to take some responsibility for the passenger not just on their part of the railway or the station, but for the onward journey.

The strategy’s third theme is a need for better information. Having the right information in an accessible format is an essential part of making it easier for people to travel. Of course, this benefits not just disabled people, but everyone else. By accessible information, I mean everything from providing audiovisual information on buses to including clear and simple signage in places such as railway stations that works for people with difficulties with communication, understanding or memory. Audiovisual information on buses is another tool that can make all the difference to someone’s experience of a journey. The Department is taking forward the necessary legislation to ensure that this is rolled out across all bus services. We are providing £2 million of funding to help speed this up and make it more affordable, particularly for small companies.

Accessible information is not only about audiovisual information. Improvements to real-time information can also make a difference to someone’s confidence to travel. Real-time information can alert people to changes on their journey or enable them to update their assistance requirements. That is why, as part of the strategy, we are supporting the Rail Delivery Group as it trials a new Passenger Assist application. This application will, for the first time, enable disabled passengers to book and change their assistance requirements digitally and receive updates on their journey in real time. I am challenging the Rail Delivery Group to present a mobile system—preferably an app—that will reduce the amount of time it takes to pre-book a journey, making it as easy as possible for disabled people.

[Lilian Greenwood (Nottingham South) (Lab)]

Anything that improves the quality of disabled people’s experience of passenger assistance is very valuable, but should not the goal be to turn up and go—for someone with a disability to be able to use public transport in just the same way as you or I, without having to make a pre-planned journey? They should simply be able to use the facilities because they are accessible to everyone.

[Ms Ghani]

I absolutely agree with the hon. Lady, who is an expert in this area, as she chairs the Select Committee on Transport. The goal is that every passenger, regardless of their disability, can turn up and go—just as abled-bodied people can—but we have to accept that, in some circumstances, some bookings might need to happen in advance, especially when the journeys involve a variety of transport such as buses, taxis and other sorts of mobility. We hope that Passenger Assist can enable those journeys to be dealt with from start to finish, but of course the aim is for people to be able to turn up and go. More readily available information will benefit us all, including those with disabilities and those requiring physical assistance. We also want to ensure that we are covering other less visible disabilities such as autism and hearing loss.

The fourth theme in the strategy is about ensuring that our infrastructure is genuinely accessible to all. By infrastructure, I mean not only the public realm—stations, bus stations or streets—but also our trains, buses, taxis, boats and planes. The strategy included some significant new commitments under this theme. First, it confirmed that the Government would provide up to £300 million of funding over the period to 2024 to improve the accessibility of our rail network under the Access for All programme. This is an area of considerable interest for many hon. Members, and it was the subject of a Westminster Hall debate earlier this month. I have also written to all hon. Members to explain how the funding works and what needs to be done if they would like a station to be included in the programme.

Secondly, the strategy included the announcement that the Government would ask local authorities to pause any shared-space schemes that they are considering. I thank my right hon. Friend the Member for Basingstoke (Mrs Miller) for the work that she and the Women and Equalities Committee, which she chairs, have done to review disability and the built environment, particularly for its recommendation with regard to shared-space schemes. The Committee’s recommendations and the feedback provided by many stakeholder groups informed our decision.

Oral Answers to Questions

Debate between Lilian Greenwood and Nusrat Ghani

Thursday 24th May 2018 Commons Chamber

[Ms Ghani]

I like every opportunity to talk about HS2 and the benefits that it will bring across the country. It is forecast to support about 25,000 new construction jobs and 2,000 apprenticeships during the construction of phase 1 and 2, as well as 3,000 operations and maintenance jobs once the services are running. Economic growth as a result of HS2 is estimated to support the creation of up to 100,000 jobs. HS2 will provide better connectivity to Scotland. This will enable businesses to create new opportunities and people to have better choices of jobs, as well as creating extra capacity for freight.

[Lilian Greenwood (Nottingham South) (Lab)]

T5. International evidence supports road safety targets; we know that they work. The European Commission’s new mobility package proposes a target of halving road deaths and serious injuries by 2030. We know that this Government like targets to throw people out of the country, but what is the Minister’s position on targets to save the lives of UK citizens?

Concessionary Bus Passes

Debate between Lilian Greenwood and Nusrat Ghani

Tuesday 8th May 2018 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Ms Nusrat Ghani)]

I congratulate the hon. Member for Cambridge (Daniel Zeichner) on securing this debate about concessionary bus passes, and it is a pleasure to serve under your chairmanship, Ms Ryan.

I am a little bit nervous that I am not dancing or doing cartwheels, and the hon. Gentleman wanted a lot of excitement. Nevertheless, he is right that this debate is very timely and I am delighted that we are here this morning to mark the national concessionary bus pass. Instead of my dancing and singing, the good news may be that I announced some legislation only last month to protect the national concessionary travel scheme in its current form. I know that this issue was raised by more than one Member, so the Government have demonstrated our commitment to making sure that we no longer have to review legislation every five years, and this scheme will now be protected. Surely no greater celebration than that is needed.

Buses are essential for many people to get to work, to school, to doctors, to hospitals and to shops. Also, many hon. Members have commented today on how buses help to tackle loneliness and aid cohesion. For many people, particularly those in rural areas such as my constituency, the bus is a lifeline and without it they would not be able to access essential services or go shopping and socialise, with over half of those who rely on buses having no access to cars.

[Lilian Greenwood]

As the Minister represents a rural area, does she share my concern about the fact that the number of bus miles being served is decreasing? In the last year alone, there has been a 13.8% decrease in mileage on local authority-supported services, which she will know are approximately a fifth of all services. What will the Government do to address that decline in supported services?

[Ms Ghani]

Bus services in rural areas are a concern —especially in my constituency of Wealden—when we are dealing with an older population and people who might not have access to cars. However, this issue is complicated; it is not just about making sure that there is more money available. Funding is available through the £250 million grant that supports bus services, and the bus service operators grant, with £40 million going directly to local authorities. It is also about making buses accessible and easier to use. I will go on to discuss the other things that we are doing to make buses a far more attractive way to travel, in one’s own constituency let alone across the country.

Before that, however, I will just go on to another issue that the hon. Lady raised, which was loneliness. As part of the Prime Minister’s commitment to deliver a national strategy on loneliness, a ministerial group has been set up: I sit on that group as the representative of the Department for Transport. I am a passionate campaigner—even if I am not doing the cartwheels that the hon. Member for Cambridge wanted—for explaining and sharing how buses are vital in tackling loneliness and helping cohesion.

The benefits of a reliable and innovative bus service are clear—less congestion, greater productivity, and communities that are connected rather than being kept apart. However, we need more people to benefit from buses. That is why we introduced the Bus Services Act 2017, which provides local authorities with new powers to bring about change and unlock the potential for the bus industry to achieve more for passengers than it does today.

That includes a range of powers to introduce franchising or enhanced partnerships, with guidance on how local authorities and bus operators can work together to improve bus services in their area. These could include multi-operator tickets, improved vehicle standards and better connections between transport modes, employment and housing, all of which will drive an increase in bus usage and performance.

That is also why, as I mentioned earlier, last month I announced a change in legislation to protect the national concessionary travel scheme in its current form, so that it can continue to provide free travel for elderly and disabled passengers for years to come. It has been noted that the scheme has a value of £1 billion for 10 million people, which means 929 million concessionary bus journeys, or, on average, 95 bus journeys being taken per bus pass.

The concession provides much-needed help for some of the most vulnerable people in society, offering them greater freedom, independence and a lifeline to their community. It enables around 10 million older and disabled people to access facilities in their local area, and helps them to keep in touch with family and friends. It also has benefits for the wider economy, which was a point made earlier.

The national concession sets a minimum standard available to any eligible person anywhere in England, but of course it does not come cheap. That is why, given the current economic situation, there are no plans to extend the remit of the basic concession any further. However, local authorities have the powers to enhance the offer with discretionary concessions, according to local need and funding priorities. That may include extending the times when concessions are available to include peak-time travel, offering a companion pass for people who need assistance to travel, and offering concessions on different modes of transport. Some 71% of local authorities offer further concessions for elderly and disabled passengers. In Cambridgeshire, there are concessions for the elderly and the disabled before 9.30 am and after 11 pm.

Encouraging bus use among the elderly and the disabled is about more than just concessions. We are doing a lot to make buses more accessible. I draw attention to the comments made by the hon. Member for Strangford (Jim Shannon) on dealing with disability in his family and accessibility. On occasion, when I am allowed to leave this place, I am a carer for my parents, who both have very different disability needs. I know full well the occasional difficulties of being unable to understand which buses are running on which routes when dealing with people with different disabilities.

I will say more about accessibility later, but the hon. Gentleman will know that the Equality Act 2010 requires the bus industry to ensure that buses are as accessible as possible for disabled passengers. Recently we also made announcements to make it clear that priority seating should be for people in wheelchairs. Since 2016, all buses have been required to meet minimum standards, with low-floor access. From March this year, all drivers are required to complete disability awareness training. The next step will be to ensure that all buses have audio-visual announcements, so that people with hearing or visual impairments have confidence that the bus they take will work for them. We plan to consult on those proposals this summer.