WhatsApp: Ministerial Communications

Lord Foulkes of Cumnock Excerpts

Wednesday 8th March 2023 Lords Chamber

Asked by

[Lord Foulkes of Cumnock]

To ask His Majesty’s Government what assessment they have made of the extent of the use of WhatsApp for ministerial communications.

[The Minister of State, Cabinet Office (Baroness Neville- Rolfe) (Con)]

Ministers use a variety of channels of communication. This may include non-corporate communication channels as well as conversations in person and telephone calls, as has long been the case. Arrangements and guidance are in place for the management of such communications to ensure that official records are kept where it is considered necessary for good governance, but it remains the case that official decisions are made and recorded through proper processes, including ministerial boxes and Cabinet committees.

[Lord Foulkes of Cumnock (Lab Co-op)]

My Lords, I am really grateful to the Minister for her very helpful reply. However, is there any evidence that Ministers are using WhatsApp for government business on their personal phones rather than their work phones? Also, are they using the so-called “disappearing messages” that are removed after a set period, and, if so, is that consistent with government rules about record keeping? If the Minister is not able to deal with all those points today, could she write to me?

[Baroness Neville-Rolfe (Con)]

Of course. As I have said, if communications are substantive in nature, they need to be captured on government systems. But there is no requirement to retain every single communication, and that would include social media. As to disappearing WhatsApps, we will be producing new guidance shortly on the use of WhatsApp and other forms of communication, and that will include advice on the use of the facility for disappearing. As I have said, formal decisions must be recorded, but existing policy requires ephemeral and trivial information to be deleted.